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University of Houston-Downtown

Administration

Employment Services and Operations (ESO)

​​Welcome to ESO!

Whether you are a new employee or seasoned UHD professional, your efforts are important to the success of the University and its mission. At Employment Services & Operations (ESO), we are your support partner and services gateway to employment, training, benefits, compensation, employee relations, personnel records and payroll.

Mission Statement

At ESO, our main goal is to provide a working environment that is conducive to carrying out the University's vision of becoming "a premier city university engaging all students in ​high-impact educational experiences," by providing our employees with quality services and support in all employment-related endeavors, enabling them to better service our community.

Whatever your job, title or responsibilities within the UHD community, your efforts are an important contribution to the overall success of our University and its mission and reinforce the sense of community we share.

In addition, we are committed to providing strategic and innovative policies, programs, practices and services that:

  • Attract, develop, reward and retain a diverse and talented workforce.
  • Foster a work environment where employees feel valued.
  • Respond to the changing nature of work and the workplace environment.
  • Reflect good stewardship of services and resources.

Values

ESO is committed to advancing UHD's vision of making this university "a premier city university engaging all students in high-impact educational experiences," through its most valuable resource - its EMPLOYEES.  ESO will achieve this commitment by demonstrating the following values:​​

INTEGRITY - We will interact among ourselves and with others honestly, thereby building relationships based on trust. We will always respect the confidentiality entrusted to us.

RESPECT - We will exercise patience and sensitivity in dealing with the concerns and problems of others. We will be open-minded, forthright and fair in our interactions with our customers and with one another.

CUSTOMER FOCUS - We will anticipate, understand and respond in a timely and effective manner to the needs of our customers. We welcome customer feedback and rely on this to help identify improvements in our operations. We commit to doing and acting openly, equitably and consistently in our pursuit of providing superior service to our constituents.

COMMUNICATION - Effective communication is the foundation of our personal and business relationships. We actively seek to understand the perspectives of others by listening with an open mind and communicating honestly and with appropriate discretion. ​

TEAM SPIRIT - We will cooperate and collaborate with each other and our customers. We will be enthusiastic in conducting our day-to-day duties and mindful of the needs of one another and our customers.  We will develop an attitude of teamwork and quality in our day-to-day operations.​

Please feel free to contact us if you have any questions or need assistance. We look forward to working with you.​

Last updated 8/14/2015 10:56 AM