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ESO COVID-19 Resources

Face coverings are no longer required at UHD per Governor Abbott's Executive Order #36. For those who prefer to wear face coverings, they may certainly continue to do so. UHD encourages unvaccinated people to wear face coverings. We also strongly encourage our students, faculty and staff to get vaccinated​.​

ESO wants you to know you have many resources available during the University's return to work transition. Below you will find information to help you quickly find what you need. If you need to contact us, please feel free to reach out to our team.​



UHD provides reasonable workplace accommodations to qualified employees with disabilities. A reasonable accommodation is defined as a reasonable adjustment or modification in the work environment or in the manner a job is customarily performed, that enables a qualified person with a disability to perform the essential functions of their position.  To request an accommodation, you must complete the Request for Workplace Accommodation Form, attach a Medical Inquiry Form and forward it to UHD's ADA Coordinator


For more information on workplace accommodations, visit SAM 02.E.09, Reasonable Workplace Accommodations for Employees with Disabilities. You may also contact the Benefits team at


The FMLA entitles eligible employees to take unpaid, job-protected leave for specified family and medical reasons. For more information, visit P.S. 02.A.11, Family and Medical Leave Policy, or contact the ESO Benefits team at​


UTEAP Employee Assistance Program

Available 24/7 for help coping with any unknowns in your life. To speak to a counselor about your concerns, contact 713-500-3327 or 800-346-3549. Additional EAP resources can be found below.

Doctor on Demand and MDLIVE 

Connect with a licensed psychologist or psychiatrist face-to-face from your computer or smartphone 7 days a week.


Virtual Medical Visits

HealthSelect participants also have the option to consult a doctor online through medical virtual visits.

BlueCross BlueShield of Texas Member Access
Find an in-network doctor, hospital, urgent care facility or mental health provider, check the costs and quality of doctors and services covered under your plan, check the status or history of a claim, request a temporary ID card or save a digital copy to your phone.

Mobile Apps
Get mobile access to BCBSTX, MDLIVE, and Doctor on Demand by downloading their apps.

BlueCross BlueShield of Texas mobile app
MDLIVE mobile app or text Activate to 635483
Doctor on Demand mobile app or text BCBSTXAPP to 33633


Well onTarget® is a suite of integrated wellness offerings designed to help you reach your wellness goals. It includes personalized tools and resources to support your health and wellness. Log in to Blue Access for MembersSM to access Well onTarget.

Wellness Leave​

To encourage UHD employees to be aware of and reduce their health risks, UHD provides wellness leave incentive of up to eight (8) hours to full-time, benefits-eligible staff employees who complete an online Health Risk Assessment and receive an annual comprehensive physical exam. For more information contact ESO Benefits team at​.​


HealthSelect® of Texas Consumer Directed HealthSelect
(Blue Cross and Blue Shield of Texas)
Group Number: 238000

Blue Cross and Blue Shield of Texas is the third-party administrator for HealthSelectSM of Texas and the Consumer Directed HealthSelect medical plan. The prescription drug plan is administered by OptumRx. The Consumer Directed HealthSelect health savings accounts (HSAs) are administered by Optum Bank. (Please see below for contact information.)

Send GBP Supplemental Information forms to:
Blue Cross and Blue Shield of Texas
4002 Loop 322
Abilene, TX 79602-7330
Send claims and correspondence to:
Blue Cross and Blue Shield of Texas
P.O. Box 660044
Dallas, Texas, 75266-0044

HealthSelect Prescription Drug Program (OptumRx)
Phone: (844) 368-8761


Consumer Directed HealthSelect HSAs (Optum Bank)

HSA Relationship Manager
Cindy Tupa, (952) 205-7506

State of Texas Dental Choice PlanSM (PPO)

Administered by Delta Dental
Group Number: 20100

Member Services
Toll-free: (888) 818-7925 (TTY: 711)
Monday – Friday 8:00 a.m. to 7:00 p.m.
(Plan materials are also available for download from the website.)

Send GBP Supplemental Information and claims to:

Delta Dental Insurance Company
P.O. Box 1809
Alpharetta, GA 30023

DeltaCare DHMO (DHMO)
Insured by DeltaCare USA
Group Number: 79410

Member Services
Toll-free: (877) 377-0987 (TTY: 711)
Monday through Friday 8:00 a.m. to 7:00 p.m.

(Plan materials are also available for download from the website.)

Send GBP Supplemental Information and claims to:

DeltaCare® USA
P.O. Box 1803
Alpharetta, GA 30023

State of Texas Vision

Administered by Superior Vision Services, Inc.

Member Services
Samantha Robinson
Phone: (800) 923-6766 (ext. 2406)
Fax: (800) 777-1811

11090 White Rock Rd., Suite 175
Rancho Cordova, CA 95670

Texas Income Protection Plan (TIPP) disability insurance

Member Services
Phone: (855) 604-6230
Fax: (847) 554-1853

Address for claims:
TIPP Customer Care at ReedGroup Management LLC
P.O. Box 6278
Broomfield, CO 80021

Life Insurance – Basic, Optional, and Dependent

Administered by Minnesota Life, an affiliate of Securian Financial Group, Inc. Insurance Company

Member Services
Phone: (877) 494-1716
Fax: (512) 236-0199

Address for claims:
P.O. Box 1209
Austin. TX 78767-1209

For overnight deliveries:
600 Congress Ave., Suite 2160
Austin, TX 78701

ESO COVID-19 Communications


Last updated 5/20/2021 3:06 AM