ESO COVID-19 Resources

ESO wants you to know you have many resources available during the University's return to work transition. Below you will find information to help you quickly find what you need. If you need to contact us, please feel free to reach out to our team.​

ACCOMMODATIONS

ADA ACCOMMODATIONS

UHD provides reasonable workplace accommodations to qualified employees with disabilities. A reasonable accommodation is defined as a reasonable adjustment or modification in the work environment or in the manner a job is customarily performed, that enables a qualified person with a disability to perform the essential functions of their position.  To request an accommodation, you must complete the Request for Workplace Accommodation Form, attach a Medical Inquiry Form and forward it to UHD's ADA Coordinator. 

For more information on workplace accommodations, visit SAM 02.E.09, Reasonable Workplace Accommodations for Employees with Disabilities. You may also contact the Benefits team at Benefits@uhd.edu.

FAMILY AND MEDICAL LEAVE ACT (FMLA) ACCOMMODATIONS

The FMLA entitles eligible employees to take unpaid, job-protected leave for specified family and medical reasons. For more information, visit P.S. 02.A.11, Family and Medical Leave Policy, or contact the ESO Benefits team at Benefits@uhd.edu.​

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MENTAL HEALTH

Available 24/7 for help coping with any unknowns in your life. To speak to a counselor about your concerns, contact 713-500-3327 or 800-346-3549. Additional EAP resources can be found below.

• UTEAP
  

Connect with a licensed psychologist or psychiatrist face-to-face from your computer or smartphone 7 days a week.

• Doctor on Demand mental health virtual visits
  
• Mental Health Flyer
  
• Mental Health Digital Display
  
• MDLIVE mental health virtual visits
  
• Mental Health Flyer
  
• Mental Health Digital Display
  
• HealthSelect BlueCross BlueShield of Texas website
  

HEALTH

HealthSelect participants also have the option to consult a doctor online through medical virtual visits.

• Doctor on Demand medical virtual visits
  
• Medical Flier
  
• Medical Digital Display
  
• MDLIVE medical virtual visits
  
• Medical Flier
  
• Medical Digital Display
  
• HealthSelect BlueCross BlueShield of Texas website
  
  

BlueCross BlueShield of Texas Member Access
Find an in-network doctor, hospital, urgent care facility or mental health provider, check the costs and quality of doctors and services covered under your plan, check the status or history of a claim, request a temporary ID card or save a digital copy to your phone.

• Blue Access for MembersSM
  

WELLNESS TOOLS

Well onTarget® is a suite of integrated wellness offerings designed to help you reach your wellness goals. It includes personalized tools and resources to support your health and wellness. Log in to Blue Access for MembersSM to access Well onTarget.

• Wellness Presentation
  

• On the Road to Wellness

• Print-ready version ​
  

Wellness Leave​

To encourage UHD employees to be aware of and reduce their health risks, UHD provides wellness leave incentive of up to eight (8) hours to full-time, benefits-eligible staff employees who complete an online Health Risk Assessment and receive an annual comprehensive physical exam. For more information contact ESO Benefits team at Benefits@uhd.edu​.​

THIRD-PARTY ADMINISTRATORS

HealthSelect® of Texas Consumer Directed HealthSelect
(Blue Cross and Blue Shield of Texas)
Group Number: 238000

Blue Cross and Blue Shield of Texas is the third-party administrator for HealthSelectSM of Texas and the Consumer Directed HealthSelect medical plan. The prescription drug plan is administered by OptumRx. The Consumer Directed HealthSelect health savings accounts (HSAs) are administered by Optum Bank. (Please see below for contact information.)

• HealthSelect of Texas website
• Online Provider Search
• Benefits Books link

HealthSelect Prescription Drug Program (OptumRx)
Phone: (844) 368-8761

Email: ersescalations@optum.com

Consumer Directed HealthSelect HSAs (Optum Bank)

HSA Relationship Manager
Cindy Tupa
cindy.h.tupa@optum.com, (952) 205-7506

State of Texas Dental Choice PlanSM (PPO)

Administered by Delta Dental
Group Number: 20100

Member Services
Toll-free: (888) 818-7925 (TTY: 711)
Monday – Friday 8:00 a.m. to 7:00 p.m.
(Plan materials are also available for download from the website.)

Send GBP Supplemental Information and claims to:

Delta Dental Insurance Company
P.O. Box 1809
Alpharetta, GA 30023

DeltaCare DHMO (DHMO)
Insured by DeltaCare USA
Group Number: 79410

Member Services
Toll-free: (877) 377-0987 (TTY: 711)
Monday through Friday 8:00 a.m. to 7:00 p.m.

(Plan materials are also available for download from the website.)

Send GBP Supplemental Information and claims to:

DeltaCare® USA
P.O. Box 1803
Alpharetta, GA 30023

State of Texas Vision

Administered by Superior Vision Services, Inc.

Member Services
Samantha Robinson
Phone: (800) 923-6766 (ext. 2406)
Fax: (800) 777-1811
Email: ersbcsupport@superiorvision.com

Address
11090 White Rock Rd., Suite 175
Rancho Cordova, CA 95670

Texas Income Protection Plan (TIPP) disability insurance

Member Services
Phone: (855) 604-6230
Fax: (847) 554-1853
Email: TIPP.claim.management@reedgroup.com 

Address for claims:
TIPP Customer Care at ReedGroup Management LLC
P.O. Box 6278
Broomfield, CO 80021

Life Insurance – Basic, Optional, and Dependent

Administered by Minnesota Life, an affiliate of Securian Financial Group, Inc. Insurance Company

Member Services
Phone: (877) 494-1716
Fax: (512) 236-0199

Address for claims:
Securian   
P.O. Box 1209
Austin. TX 78767-1209

For overnight deliveries:
600 Congress Ave., Suite 2160
Austin, TX 78701

ESO COVID-19 Communications

• ​8-19-20 Supervisor Guidance for Step 2 - Orange
  
• 6-15-20 UHD COVID-19 Emergency Leave
  
• 6-12-20 Postponement - Phase I of UHD's Safe Return to Campus
  
• 6-12-20 June 15 Safe Return to Campus
  
• 6-11-20 Staying Positive and Connected with Your Employees
  
• 6-9-20 Tips to help you prepare to return to campus
  
• 6-5-20 New One Main Building Entry Point
  
• 6-4-20 UHD Contract Tracer Resource Team Appointment June 2020
  
• 6-3-20 Safe Return to Campus Schedule Details
  
• 6-3-20 Finalized Safe Return to Campus Forms
  
• 6-2-20 Safe Return to Campus Guidance
  
• 5-27-20 UHD's COVID-19 Emergency Leave
  
• 5-13-20 UHD Return-to-Work COVID-19 Training-TIME SENSITIVE
  
• 5-13-20 Contractors--TIME SENSITIVE
  
• 5-11-20 Safe Return to Campus Guidelines
  
• 5-5-20 UHD COVID-19 Emergency Leave and Student Worker Employment
  
• 4-28-20 Tips for improving your home workstation
  
• 4-27-20 Face Coverings on Campus
  
• 4-21-20 The importance of virtual team building
  
• 4-17-20 UHD COVID-19 Emergency Leave & new federal leaves related to COVID-19
• 4-15-20 Think yourself healthy April 16 _ The Hub
  
• 4-13-20 Professional Development During Online Operations
• 4-8-20 Ways to stay connected without leaving your home _ The Hub
• 4-8-20 Mindfulness, financial fitness webinars April 10, 15 _ The Hub
• 4-8-20 ESO tips for managing your team during COVID-19
  
• 4-8-20 Breathe your way to less stress, better health webinar April 9 _ The Hub
  
• 4-3-20 Managing Employees During COVID-19 Pandemic
  
• 4-1-20 Understanding and managing COVID-19 stress in adults, children _ The Hub
• 4-1-20 Expanded Employee Rights Under COVID-19
  
• 3-26-20 COVID-19 and Title IX Updates
  
• 3-25-20 Telecommuting Tips for Working Remotely at UHD
  
• 3-25-20 Coping with COVID-19 fears _ The Hub
  
• 3-20-20 Telecommuting - March 23 to April 3, 2020
  
• 3-20-20 Manager Guidance Concerning the Novel Coronavirus (COVID-19) Pandemic
  
• 3-20-20 Hiring Freeze
  
• 3-18-20 HealthSelect offers mental health virtual visits _ The Hub
  
• 3-18-20 Free UTEAP benefits available to employees _ The Hub
• 3-17-20 ESO Support during COVID-19
• 3-17-20 Assistance with Reduced Staffing
• 3-17-20 RE ESO Support during COVID-19 
  
• 3-15-20 COVID-19 Protocol - Week of March 16-22, 2020
  
• 3-12-20 Student Workers​
  

 


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