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BankMobile Frequently Asked Questions

Who is BankMobile?
The University of Houston-Downtown has partnered with BankMobile to deliver your financial aid refund. We are committed to delivering 100% of your refund at no cost, providing students with clear choices and offering great customer service.

What kinds of money might I receive from UHD?
The most common type of money BankMobile disburses to students are funds left over from financial aid awards, loans or grants after tuition has been paid. Students receiving these funds have usually requested this additional support to help with books and living expenses. Other types of money may include reimbursement for tuition overpayment or a dropped class. 

Why am I getting a Personal Code?
You will use your Personal Code to make your refund selection at

How will I get a Personal Code?
You will receive your Personal Code in the mail at your primary address on file with UHD. Just look for the bright green envelope and please make sure your address is up to date.

How is my money delivered?
Delivery of refund money is a multi-step process. First, UHD draws funds from the respective loan and/or grant provider and applies it to your student account. Once this information is verified, it is sent to BankMobile. Once the specific refund information is received, it is processed and disbursed
according to your selection.

Can I change my preference for receiving money from UHD?
​Yes. Just log in to and select “refund preferences” from the “Refund” menu option. Once on the page, simply make your new selection and click the “Update Preference” button to complete the process. Be aware that your new selection will only affect future money you receive
from UHD.

How will I know when my money has been sent?
BankMobile will send you an email to the address you entered during setup. You can also view the status online at

What is the BankMobile Vibe account?
Designed exclusively with students in mind, BankMobile Vibe is a checking account that offers the power to bank anywhere, anytime. Plus there’s no monthly fee for students. If you select the BankMobile Vibe account as your refund choice, you will receive a temporary virtual Debit MasterCard® to use until your physical card arrives in the mail.

What if I have additional questions?
Visit or contact our Customer Care Team at 1-877-327-9515

Last updated 9/13/2018 6:17 AM