Skip to main content

Shipping, Receiving and Mailroom Clerk II

Basic Position Information

Job Code: 5673

Title: Shipping, Receiving and Mailroom Clerk II

Department: University Business Services

Essential Personnel: No

Job Family: Administrative Operations

Job Sub-Family: Administrative Operations

FLSA Classification: NE

Job Grade: 09

Grade Min: $32,995

Grade Mid: $38,769

UHD Succession Plan: N/A

Criticality of Position: N/A

Career Ladder: Pre-Defined

Campus Security Authority: Y

Screening Committee: N

Motor Vehicle Record Check: Y

Job Summary

The Shipping, Receiving, & Mailroom Clerk II serves as the lead clerk in all daily operational functions that involve shipping, receiving, or other mailroom services, ensuring that all deadlines are met.


  • Processes all incoming and outgoing mail and small or freight packages, from receipt to final delivery destination
  • Meters all outgoing mail; puts money on the meter as required
  • Sorts all incoming mail into mail slots; scans and counts incoming packages and mail items; prepares express packages and tracking labels as required
  • Inspects incoming items for damages and suspicious activity, following all appropriate safety procedures
  • Prepares spoiled postage envelopes for refunds
  • Assists the manager with training and monitoring staff
  • Monitors incoming vendors and visitors attending the university
  • Sorts, identifies, and cleans all recycling materials
  • Maintains departmental inventory and supplies
  • Drives university's vehicles as required

Marginal Duties

  • Performs all other duties as assigned

Supervisory Responsibilities

Direct Reports:

  • Supervises part-time employees

Delegation of Work:

  • Assigns work of part-time employees

Supervision Given:

  • Trains and counsels subordinate(s). Does not conduct performance evaluations, but opinion is considered when a supervisor is making hiring, promotion, and dismissal decisions


Required Education:

  • High school diploma or GED

Required Experience:

  • Minimum of three (3) years of related job experience


  • Must maintain a valid, current driver's license

Preferred Qualifications

  • None

Knowledge, Skills and Abilities


  • Knowledge of the United States Postal Service, and of the various classes of mail
  • Knowledge of commonly used procedures in shipping and receiving parcels and mail
  • Knowledge of the technology used in a mailroom environment
  • Knowledge of the appropriate safety protocols in a mailroom environment
  • Knowledge of the principals of supervising staff


  • Good technical skills, including proficiency in MS Office
  • Strong analytical and problem solving skills
  • Excellent interpersonal and communication skills
  • Excellent organizational and multitasking skills
  • Good attention to detail
  • Strong customer service skills


  • Ability to resolve conflict
  • Ability to operate machinery including a forklift and pallet jack
  • Ability to maintain records
  • Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community

Work Location and Physical Demands

Primary Work Location:

  • Normally works in an interior area within a dock environment and office. Frequently works in dock area.

Physical Demands:

  • Work is normally performed in a typical interior work environment which does not subject the employee to any unpleasant elements
  • Work requires standing and/or walking for long periods of time and has minimal exposure to physical risks
  • Work involves occasional exposure to elements, such as inclement weather, extreme temperatures, dust, fumes, and airborne particles
  • May, on rare occasions, be exposed to the risk of electric shock, potentially hazardous or cancer-causing chemicals, or potentially hazardous bodily fluids
  • May, on rare occasions, be required to work in a confined space, near moving mechanical parts, or in a high dangerous place
  • May be exposed to hazardous traffic conditions
  • Must have good spatial awareness, precise hand-eye coordination, and the ability to identify and distinguish colors
  • May be required to move items of up to 75lbs
  • May be required to operate machinery including a forklift and pallet jack
  • May be exposed to the loud noise of machinery and vehicles

Position Specific Competencies

Commitment to Excellence - UHD

  • Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
  • Continuously strives to improve work performance.
  • Accepts responsibility for his/her commitments to the university.
  • Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Respect and Cooperation

  • Treats others with courtesy, respect, and dignity in the workplace.
  • Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.


  • Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
  • Accepts responsibility for his/her actions.
  • Respects and complies with department and university policies, procedures, and work rules.


  • Possesses required job skills and knowledge.
  • Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.


  • Takes responsibility to accomplish job assignments within reasonable deadlines.
  • Willing to accept new projects and/or commitments.
  • Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
  • Arrives to work on time prepared and ready to contribute.


  • Willingly adjusts to changing work assignments or conditions.
  • Open to changes in operational procedures, technology, and/or organizational structure.
  • Views changes as opportunities for learning and professional development.
  • Displays a positive attitude to encourage others.
  • Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Communicates Effectively

  • Communicates clearly, concisely, and with courtesy.
  • Carefully listens to customer or thoroughly reads correspondence, and uses good judgment to respond appropriately. (Customers can be students, external constituents, employees, or university guests.)
  • Communicates requests for further action or resources to appropriate individuals with tact.

Equipment Operation

  • Demonstrates the essential skills required to use equipment and tools needed to perform job duties and responsibilities.
  • Follows maintenance and operation procedures and safety rules to minimize equipment malfunctions and prevent personal injuries.

This job description may not encompass all duties and responsibilities associated with the position.

Last updated 4/27/2022 6:12 AM