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Security Officer

Basic Position Information

Job Code: 9065

Title: Security Officer

Department: Public Safety

Essential Personnel: N

Job Family: Administrative Operations

Job Sub-Family: Police

FLSA Classification: NE

Job Grade: 09

Grade Min: $32,995

Grade Mid: $38,769

UHD Succession Plan: N

Criticality of Position: N/A

Career Ladder: Pre-Defined

Campus Security Authority: Y

Screening Committee: N

Motor Vehicle Record Check: Y

Job Summary

The Security Officer maintains the security of the university campus and property, patrolling all areas, and provides the first line of assistance to the police department.


  • Promotes lawful behavior and protects the welfare of the students, faculty, and staff as a uniformed presence; performs foot and vehicle patrols, monitors behavior, secures buildings and property, investigates disturbances, maintains order, and enforces regulations.
  • Observes and reports any criminal activity to the police department.
  • Mans the check-in posts to ensure that only students, faculty, and staff members gain access.
  • Escorts faculty to the carpark during night time operations as required.
  • Follows all department policies for building access, room unlocks, and security.
  • Communicates as necessary with dispatch and police during incidents on campus.
  • Follows protocols to secure specific rooms or locations on campus.
  • Assists students and visitors to the campus by providing directions and answering questions.

Marginal Duties

  • Performs all other duties as assigned

Supervisory Responsibilities

Direct Reports:

  • None

Delegation of Work:

  • N/A

Supervision Given:

  • N/A


Required Education:

  • High School Diploma or equivalent

Required Experience:

  • Minimum of one (1) year of work experience


  • Must maintain a valid, current driver's license
  • CPR and First Aid certification is required, upon one (1) year of employment

Preferred Qualifications

  • None

Knowledge, Skills and Abilities


  • Knowledge of the campus, its buildings, and the area(s) patrolled upon hired.


  • Good technical skills, including proficiency in MS Office
  • Excellent interpersonal and communication skills.


  • Ability to defuse situations when necessary
  • Ability to represent the university professionally
  • Ability to display compassion an understanding when necessary
  • Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.

Work Location and Physical Demands

Primary Work Location:

  • Works in an office environment (> 8 hours), a lobby customer service island or reception area (> 8 hours), technology server room (> 8 hours), a classroom, training room, auditorium, (> 8 hours), and outdoor areas (4 to 6 hours)

Physical Demands:

  • Work involves significant outdoor work and requires standing and/or walking for long periods of time (more than 4 hours per day)
  • Work involves considerable exposure to unpleasant elements, such as inclement weather, extreme temperatures, fumes, and airborne particles
  • May be exposed to hazardous traffic conditions. Must have good spatial awareness, precise hand-eye coordination, and the ability to identify and distinguish colors
  • Must have the ability to move items of up to 35lbs. Work pattern involves shift work
  • Overtime work may be required

Position Specific Competencies

Commitment to Excellence - UHD

  • Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
  • Continuously strives to improve work performance.
  • Accepts responsibility for his/her commitments to the university.
  • Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Respect and Cooperation

  • Treats others with courtesy, respect, and dignity in the workplace.
  • Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.


  • Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
  • Accepts responsibility for his/her actions.
  • Respects and complies with department and university policies, procedures, and work rules.


  • Possesses required job skills and knowledge.
  • Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.


  • Takes responsibility to accomplish job assignments within reasonable deadlines.
  • Willing to accept new projects and/or commitments.
  • Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
  • Arrives to work on time prepared and ready to contribute.


  • Willingly adjusts to changing work assignments or conditions.
  • Open to changes in operational procedures, technology, and/or organizational structure.
  • Views changes as opportunities for learning and professional development.
  • Displays a positive attitude to encourage others.
  • Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Focus on Customer Service

  • Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
  • Respectfully ascertains customer's needs and determines appropriate response.
  • Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
  • If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
  • Follows up with customers on outstanding requests in a timely manner.
  • Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.

This job description may not encompass all duties and responsibilities associated with the position.

Last updated 4/27/2022 6:12 AM