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Multi-Media Engineer II

Basic Position Information

Job Code: 4120

Title: Multi-Media Engineer II

Department: Technology Learning Services

Essential Personnel: N

Job Family: Technology Services

Job Sub-Family: Computing / Telecom

FLSA Classification: NE

Job Grade: 13

Grade Min: $47,731

Grade Mid: $57,277

UHD Succession Plan: N/A

Criticality of Position: N/A

Career Ladder: Pre-Defined

Campus Security Authority: Y

Screening Committee: N

Motor Vehicle Record Check: Y

Job Summary

The Multi-Media Engineer II provides multi-media support to all campus users relating to everyday equipment use, and for university events.

Duties

  • Schedules equipment requests, verifying that all reservations are sent out to the classrooms
  • Sets up equipment for everyday use on campus and for major events
  • Coordinates event needs with relevant departments on campus as required
  • Troubleshoots, performs preventative maintenance, and repairs A/V equipment in classrooms and at event locations
  • Trains instructors on the usage of media in presentation rooms, web control rooms, and lecture halls; assists faculty, staff, and private organizations with planning, training, and operating media equipment and technologies
  • Maintains effective communication with other departments as necessary to provide the best customer service for faculty, staff, and vendors.

Marginal Duties

  • Performs all other duties as assigned.

Supervisory Responsibilities

Direct Reports:

  • Part time employees

Delegation of Work:

  • Occasionally assigns work to subordinate(s)

Supervision Given:

  • May train and counsel subordinate(s). May provide feedback to a supervisor regarding other employees' performance, but does not make hiring and dismissal recommendations.

Qualifications

Required Education:

  • Associate's degree or 60 hours of college course work in relevant field, including relevant courses in media technology

Required Experience:

  • Minimum of two (2) years of related job experience

License/Certification:

  • None Required

Preferred Qualifications

  • None

Knowledge, Skills and Abilities

Knowledge:

  • Knowledge of audio and video systems and lighting, and of the related trends, issues, and accepted practices

Skills:

  • Good general technical skills, including proficiency in MS Office;
  • Strong analytical and problem solving skills; excellent interpersonal, communication, and customer service skills

Abilities:

  • Ability to train others; ability to troubleshoot equipment;
  • Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community

Work Location and Physical Demands

Primary Work Location:

  • Works in some or all of the following areas: an office environment, technology server room, science laboratory, classroom, training room, auditorium, outdoor areas, library, music room, theatre.

Physical Demands:

  • Work is normally performed in a typical interior work environment which does not subject the employee to any unpleasant elements. Work involves occasional exposure to elements, such as adverse weather conditions, extreme temperatures, dirt, and dust.
  • Position requires maintaining physical condition necessary for sitting, standing, and walking, as well as for bending, stooping, kneeling, crawling, jumping, climbing, and frequent reaching.
  • May, on rare occasions, be required to work in a confined space or in a high, dangerous place. May, on rare occasions be exposed to the risk of electric shock.
  • May occasionally be exposed to the loud noise of speakers. Must have precise hand-eye coordination, good spatial awareness, and the ability to identify and distinguish colors.
  • Must have the ability to move items of up to 100lbs.
  • May be asked to respond to problems or provide service after hours. Expected to carry and respond to cell phone at all times.

Position Specific Competencies

Commitment to Excellence - UHD

  • Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
  • Continuously strives to improve work performance.
  • Accepts responsibility for his/her commitments to the university.
  • Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Respect and Cooperation

  • Treats others with courtesy, respect, and dignity in the workplace.
  • Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Integrity

  • Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
  • Accepts responsibility for his/her actions.
  • Respects and complies with department and university policies, procedures, and work rules.

Proficiency

  • Possesses required job skills and knowledge.
  • Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Dependability

  • Takes responsibility to accomplish job assignments within reasonable deadlines.
  • Willing to accept new projects and/or commitments.
  • Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
  • Arrives to work on time prepared and ready to contribute.

Flexibility

  • Willingly adjusts to changing work assignments or conditions.
  • Open to changes in operational procedures, technology, and/or organizational structure.
  • Views changes as opportunities for learning and professional development.
  • Displays a positive attitude to encourage others.
  • Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Focus on Customer Service

  • Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
  • Respectfully ascertains customer's needs and determines appropriate response.
  • Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
  • If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
  • Follows up with customers on outstanding requests in a timely manner.
  • Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.

Support Proficiency

  • Possesses comprehensive knowledge and skills with multiple hardware and software systems.
  • Effectively applies expertise to identify and troubleshoot user issues.
  • Competent to install and configure new systems.
  • Willing to share expertise and provide technical support to others.

This job description may not encompass all duties and responsibilities associated with the position.

Last updated 4/27/2022 6:12 AM