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Director, Counseling Services

Basic Position Information

Job Code: 2256

Title: Director, Counseling Services

Department: Student Affairs

Essential Personnel: N

Job Family: Student Operations

Job Sub-Family: Student Affairs

FLSA Classification: E

Job Grade: 18

Grade Min: $80,937

Grade Mid: $99,147

UHD Succession Plan: Y

Criticality of Position: Vital

Career Ladder: Individualized

Campus Security Authority: Y

Screening Committee: Y

Motor Vehicle Record Check: N

Job Summary

The Director of Counseling Services is responsible for setting and delivering the mission and vision of the University of Houston-Downtown Counseling Center. The Director is responsible for overseeing the daily operations of the Counseling Center. The Director will report to the Dean of Students.


  • Provides leadership and vision for the Counseling Center.
  • Develops and maintains Counseling Center policies, procedures, and protocols in compliance with state/federal requirements, University and System policies, and University mission
  • Maintains and oversees department budget, expenditures, and contracts.
  • Supervises, manages, and evaluates counseling staff
  • Assists professional counseling staff by providing professional, short-term counseling services (individual, group, couple), including intake, treatment planning, case management, crisis intervention, and consultation to enrolled students
  • Provides assessment and intervention for students in crisis
  • Works with various areas to address and respond to students in crisis
  • Assists with providing responses from the University to personal and campus emergencies involving students
  • Maintains documentation of sessions and other services using an electronic medical records system
  • Collects, assesses, and reports on Counseling Center utilization rates, effectiveness, and student learning outcomes
  • Provides consultation, training, workshops, presentations, and outreach programs to the campus community related to mental health issues and trends, psychological and behavioral management techniques, and department services
  • Assists and supports programming for the department division of Student Affairs
  • Participates in campus-wide committees as assigned

Marginal Duties

  • Performs other duties as assigned

Supervisory Responsibilities

Direct Reports:

  • Supervises full-time employees

Delegation of Work:

  • Regularly assigns work to subordinate(s)

Supervision Given:

  • Makes final decision on evaluating employee performance; provides recommendations on promotions; salary increases; hiring new employees; dismissals; disciplinary actions; scheduling employee work hours; coaching and counseling; makes final decision on training; handling employee grievances and complaints; granting time off


Required Education:

  • Master's in counseling or a counseling-related field from an accredited college or University

Required Experience:

  • N/A

• Minimum of five (5) years experience as a professional counselor, with at least three (3) of those years post-internship. • Experience with providing short-term professional counseling, crisis intervention, case management, and group counseling. • Minimum of three (3) years experience providing supervision to professional counselors: experience developing and facilitating workshops, training, and presentations on mental health-related topics to various audiences.

  • None


  • Licensed Professional Counselor in the State of Texas

Preferred Qualifications

  • Doctorate in counseling or a counseling-related field from an accredited college or University
  • Licensed Professional Counselor Supervisor (LPC-S) in the State of Texas
  • Minimum of three (3) years of full-time experience counseling college students in higher education
  • Experience working with first-generation students, returning adult students, and students from urban areas

Knowledge, Skills and Abilities


  • Knowledge of counseling theory, practice, and ethics
  • Knowledge of safety and security precautions appropriate to work performed
  • Knowledge of current trends, issues, and accepted practices relevant to the position


  • MS Office Programs
  • Experience with Information Management Systems
  • Strong oral and written communication skills
  • Multicultural competency


  • Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community
  • Ability to establish and maintain professional boundaries with students
  • Ability to comply with Family Educational Rights and Privacy Act (FERPA), Health Insurance Portability and Accountability Act (HIPAA), and other federal/state requirements for counseling records by supervising the maintenance, security, and proper disclosure of such records
  • Ability to remain competent and current through self-directed professional reading, developing professional development courses, and attending training and courses required by the Dean of Students

Work Location and Physical Demands

Primary Work Location:

  • Works in an office environment

Physical Demands:

  • Work is normally performed in a typical interior work environment, which does not subject the employee to any unpleasant elements.
  • Position is physically comfortable; the individual has discretion about sitting (90%), walking (5%), standing (5%), etc.
  • Work environment involves minimal exposure to physical risks Work evening and weekends as needed and requested

Position Specific Competencies

Commitment to Excellence - UHD

  • Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
  • Continuously strives to improve work performance.
  • Accepts responsibility for his/her commitments to the university.
  • Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Respect and Cooperation

  • Treats others with courtesy, respect, and dignity in the workplace.
  • Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.


  • Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
  • Accepts responsibility for his/her actions.
  • Respects and complies with department and university policies, procedures, and work rules.


  • Possesses required job skills and knowledge.
  • Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.


  • Takes responsibility to accomplish job assignments within reasonable deadlines.
  • Willing to accept new projects and/or commitments.
  • Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
  • Arrives to work on time prepared and ready to contribute.


  • Willingly adjusts to changing work assignments or conditions.
  • Open to changes in operational procedures, technology, and/or organizational structure.
  • Views changes as opportunities for learning and professional development.
  • Displays a positive attitude to encourage others.
  • Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Student Advising/Assistance

  • Demonstrates the ability to advise and assist university students and/or prospective students with academic plans and course selection, financial options, career plans, and/or student opportunities.
  • Shares relevant knowledge and insight to apprise students of the university's programs and services.
  • Provides encouragement and guidance to foster student success.
  • Listens and responds to student requests and concerns with patience and understanding.
  • Treats students with respect.

Organizational Management

  • Manages department or section planning and assessment consistent with the university's goals and objectives and executive management's directives.
  • Develops and oversees administration of the department/section budget to ensure effective utilization of financial resources and appropriate disbursement of funds.
  • Fosters a cooperative and productive work environment that advances department/section operations and initiatives through motivation, encouragement, and professional development of staff.
  • Develops department/section procedures and work rules for compliance with government regulations and university policies; participates in the development and revision of applicable university policies.
  • Competently represents the department/section through interactions with the university community and/or external constituents.

Work Leadership

  • Leads the work of assigned staff.
  • Assigns projects and tasks with clear instructions and understanding of work to be performed.
  • Mentors and guides by sharing expertise, knowledge of work rules and procedures, and best practices.
  • Follows up to ensure tasks and projects are completed within reasonable timeframes.

Problem Solving

  • Formulates plans and strategies to proactively resolve anticipated problems.
  • Prudently responds to unforeseen problems through careful consideration and analysis of problem and relevant information and circumstances.
  • Recognizes and apprises appropriate university administrator when resolution requires senior management input and/or approval.

Writing Proficiency

  • Demonstrates the ability to express information clearly and concisely in writing.
  • Formulates and writes information to effectively communicate messages, ideas, and/or concepts for the intended recipient or audience.
  • Uses appropriate words and tone, and correct grammar.

Computer/Automated System Proficiency

  • Proficient in the use of university applications or automated systems to perform job duties.
  • Complies with related policies, procedures, and work rules to maintain system security and data integrity.

This job description may not encompass all duties and responsibilities associated with the position.

Last updated 4/27/2022 6:10 AM