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Applications Specialist

Basic Position Information

Job Code: 4315

Title: Applications Specialist

Department: University Business Services

Essential Personnel: N

Job Family: Administrative Operations

Job Sub-Family: Administrative Operations

FLSA Classification: NE

Job Grade: 14

Grade Min: $52,981

Grade Mid: $63,578

UHD Succession Plan: N

Criticality of Position: N/A

Career Ladder: In-Range

Campus Security Authority: Y

Screening Committee: N

Motor Vehicle Record Check: N

Job Summary

The Applications Specialist analyzes, recommends, tests, implements and supports specialized auxiliary-related services and third party vendor applications.

Duties

  • Develops, troubleshoots and supports Touchnet One Card System, including point-of-sale system and ID production component
  • Develops, troubleshoots and supports Parking Management System including permit allocation programming and facility-access control
  • Provides technical support for course material adoption and access components and it's integration with the university's learning management system
  • Creates and maintains web content of auxiliary services websites including Parking and Transportation Services, Shipping, Receiving an Mailroom and University Business Services with link to websites to on-campus external auxiliary partners
  • Manages projects and serves as technical lead for auxiliary application systems, working closely and in coordination with Information Technology
  • Acts as liaison between auxiliary partnering vendors, customers and University Business Services
  • Performs required application system upgrades

Marginal Duties

  • Performs other duties as assigned including working with Information Technology

Supervisory Responsibilities

Direct Reports:

  • None

Delegation of Work:

  • N/A

Supervision Given:

  • N/A

Qualifications

Required Education:

  • Bachelor's degree in Computer Science, Computer Information Systems or related field

Required Experience:

  • Minimum of three (3) years of job related experience

License/Certification:

  • None Required

Preferred Qualifications

  • None

Knowledge, Skills and Abilities

Knowledge:

  • Knowledge of trends, issues, and accepted practices relevant to the position especially vendor application systems.

Skills:

  • Strong analytical and problem skills
  • Excellent interpersonal and communication skills

Abilities:

  • Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community

Work Location and Physical Demands

Primary Work Location:

  • Works in an office environment

Physical Demands:

  • Work is normally performed in a typical interior work environment which does not subject the employee to any unpleasant elements
  • Occasionally kneeling to troubleshoot hardware, equipment failure, etc.
  • Work environment involves minimal exposure to physical risks
  • Occasionally lifting/carrying equipment up to 50lbs.

Position Specific Competencies

Commitment to Excellence - UHD

  • Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
  • Continuously strives to improve work performance.
  • Accepts responsibility for his/her commitments to the university.
  • Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Integrity

  • Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
  • Accepts responsibility for his/her actions.
  • Respects and complies with department and university policies, procedures, and work rules.

Respect and Cooperation

  • Treats others with courtesy, respect, and dignity in the workplace.
  • Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Dependability

  • Takes responsibility to accomplish job assignments within reasonable deadlines.
  • Willing to accept new projects and/or commitments.
  • Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
  • Arrives to work on time prepared and ready to contribute.

Flexibility

  • Willingly adjusts to changing work assignments or conditions.
  • Open to changes in operational procedures, technology, and/or organizational structure.
  • Views changes as opportunities for learning and professional development.
  • Displays a positive attitude to encourage others.
  • Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Proficiency

  • Possesses required job skills and knowledge.
  • Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Focus on Customer Service

  • Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
  • Respectfully ascertains customer's needs and determines appropriate response.
  • Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
  • If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
  • Follows up with customers on outstanding requests in a timely manner.
  • Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.

Computer/Automated System Proficiency

  • Proficient in the use of university applications or automated systems to perform job duties.
  • Complies with related policies, procedures, and work rules to maintain system security and data integrity.

Technical Expertise

  • Possesses comprehensive knowledge and skills in a technical area.
  • Effectively applies expertise to troubleshoot existing systems and develop solutions with existing technology.
  • Competent to learn new technologies and integrate them with existing technology.
  • Willing to share expertise and provide technical assistance to others.

This job description may not encompass all duties and responsibilities associated with the position.

Last updated 4/27/2022 6:09 AM