Applications Specialist

The Applications Specialist analyzes, recommends, tests, implements and supports specialized auxiliary-related services and third party vendor applications.

• Develops, troubleshoots and supports Touchnet One Card System, including point-of-sale system and ID production component
• Develops, troubleshoots and supports Parking Management System including permit allocation programming and facility-access control
• Provides technical support for course material adoption and access components and it's integration with the university's learning management system
• Creates and maintains web content of auxiliary services websites including Parking and Transportation Services, Shipping, Receiving an Mailroom and University Business Services with link to websites to on-campus external auxiliary partners
• Manages projects and serves as technical lead for auxiliary application systems, working closely and in coordination with Information Technology
• Acts as liaison between auxiliary partnering vendors, customers and University Business Services
• Performs required application system upgrades

• Performs other duties as assigned including working with Information Technology

Direct Reports:

• None

Delegation of Work:

• N/A

Supervision Given:

• N/A

Required Education:

• Bachelor's degree in Computer Science, Computer Information Systems or related field

Required Experience:

• Minimum of three (3) years of job related experience

License/Certification:

• None Required

• None

Knowledge:

• Knowledge of trends, issues, and accepted practices relevant to the position especially vendor application systems.

Skills:

• Strong analytical and problem skills
• Excellent interpersonal and communication skills

Abilities:

• Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community

Primary Work Location:

• Works in an office environment

Physical Demands:

• Work is normally performed in a typical interior work environment which does not subject the employee to any unpleasant elements
• Occasionally kneeling to troubleshoot hardware, equipment failure, etc.
• Work environment involves minimal exposure to physical risks
• Occasionally lifting/carrying equipment up to 50lbs.

Commitment to Excellence - UHD

• Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
• Continuously strives to improve work performance.
• Accepts responsibility for his/her commitments to the university.
• Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Integrity

• Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
• Accepts responsibility for his/her actions.
• Respects and complies with department and university policies, procedures, and work rules.

Respect and Cooperation

• Treats others with courtesy, respect, and dignity in the workplace.
• Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Dependability

• Takes responsibility to accomplish job assignments within reasonable deadlines.
• Willing to accept new projects and/or commitments.
• Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
• Arrives to work on time prepared and ready to contribute.

Flexibility

• Willingly adjusts to changing work assignments or conditions.
• Open to changes in operational procedures, technology, and/or organizational structure.
• Views changes as opportunities for learning and professional development.
• Displays a positive attitude to encourage others.
• Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Proficiency

• Possesses required job skills and knowledge.
• Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Focus on Customer Service

• Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
• Respectfully ascertains customer's needs and determines appropriate response.
• Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
• If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
• Follows up with customers on outstanding requests in a timely manner.
• Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.

Computer/Automated System Proficiency

• Proficient in the use of university applications or automated systems to perform job duties.
• Complies with related policies, procedures, and work rules to maintain system security and data integrity.

Technical Expertise

• Possesses comprehensive knowledge and skills in a technical area.
• Effectively applies expertise to troubleshoot existing systems and develop solutions with existing technology.
• Competent to learn new technologies and integrate them with existing technology.
• Willing to share expertise and provide technical assistance to others.