Enrollment Management Response Matrix

Response Step

Step 1 - RED

Step 2 - ORANGE

Step 3 - YELLOW

Step 4 - GREEN

Enrollment Management – Registrar’s Office

Virtual services, with exceptions for limited and specific, pre-approved essential activities related to student support (such as drive-by document delivery or pick-up services).

University commencement exercises postponed until further notice.

Virtual services with in-person availability by appointment only for registration and advisement or other essential student support services.

Virtual drop-in sessions available for students.

University commencement exercises postponed until further notice.

A few staff rotating on campus for specified appointment-only office hours.

Administrative suite/office will have at least one person on campus to assist students, staff, and faculty during normal business hours.

All health and safety protocols observed for on-site activities.

Expansion of in-person opportunities for students to meet with staff Face to Face.

Appointments are strongly encouraged and accommodated 5 days a week during specific times.

Limited specified drop-in hours available a few days a week, and virtual drop-in sessions for students offered M-F.

Events/meetings may occur on site with approval of Vice President Jung or Provost Link.

University commencement exercises may be possible with limited attendance and appropriate health and safety protocols observed.

All services resume normal operations.

University commencement exercises resume.

Governing health and safety protocols will be followed.

Enrollment Management – Testing Center

Virtual services.

Virtual services provided, with limited on-site services by appointment only.

Administrative suite/office will have at least one person on campus to assist students, staff, and faculty during normal business hours.

All health and safety protocols observed for on-site activities.

On-campus activities may resume for priority services/classes with approval of Vice President Jung and Provost Link.

Individual testing by appointment only. Drop-in services may be permitted.

All health and safety protocols observed for on-site activities.

On-Campus services resume with full staffing.

Governing health and safety protocols will be followed.

Enrollment Management – Admissions

Virtual services, with exceptions for limited and specific, pre-approved essential activities related to student support (such as drive-by document delivery or pick-up services).

All activities and services available virtually.

Limited Face to Face meetings available during specified office hours with selected staff by appointment only.

Large events offered in virtual formats only.

Small events available on campus with pre-approval from the Vice President for Enrollment Management.

Administrative suite/office will have at least one person on campus to assist students, staff, and faculty during normal business hours.

All health and safety protocols observed for in-person activities.

All services continue virtually with increased appointment-only in-person options, and limited drop-in hours available with selected staff on campus.

Large events offered in virtual formats only.

Small events available on campus with pre-approval from the Vice President for Enrollment Management.

All health and safety protocols observed for in-person activities.

All services resume normal operations.

On-campus events resume without size restrictions, but all governing health and safety protocols are followed.

Enrollment Management – Joint Advising

Virtual services.

All activities and services available virtually. Limited Face to Face meetings available during specified office hours with selected staff by appointment only.

Administrative suite/office will have at least one person on campus to assist students, staff, and faculty during normal business hours.

All health and safety protocols observed for in-person activities.

All services continue virtually with increased appointment-only in-person options, and limited drop-in hours available with selected staff on campus.

Large events continue to be conducted virtually.

Small events available on campus with pre-approval from the Vice President for Enrollment Management.

All health and safety protocols observed for in-person activities.

All services resume normal operations.

On-campus events available without size restrictions, but all governing health and safety protocols are followed.

Enrollment Management – Communications & Orientation

Virtual services.

All activities and services available virtually. Limited Face to Face meetings available during specified office hours with selected staff by appointment only.

All health and safety protocols observed for in-person activities.

All services continue virtually with increased appointment-only in-person options, and limited drop-in hours available with selected staff on campus.

Large events will be conducted virtually.

Small events available on campus with pre-approval from the Vice President for Enrollment Management.

All health and safety protocols observed for in-person activities.

All services resume normal operations.

On-campus events available without size restrictions, but all governing health and safety protocols are followed.

Enrollment Management – Financial Aid

Virtual services, with exceptions for limited and specific, pre-approved essential activities related to student support (such as drive-by document delivery or pick-up services).

All health and safety protocols observed for on-site activities.

All activities and services available virtually, including drop-in sessions. Limited Face to Face meetings available during specified office hours with selected staff by appointment only.

Administrative suite/office will have at least one person on campus to assist students, staff, and faculty during normal business hours.

All health and safety protocols observed for in-person activities.

All services continue virtually with increased appointment-only in-person options, and limited drop-in hours available with selected staff on campus.

Increased in-person activity with increased office-hours and increased number of staff in office for in-person drop-in hours 2-3 days a week. Face to Face meetings can be requested 5 days a week but by appointment only.

All services resume normal operations.

On-campus events available without size restrictions, but all governing health and safety protocols are followed.