UHD IT Service Catalog
The UHD IT Service Catalog is a quick reference to services offered by UHD Information
Technology.
For our list of service categories, see our UHD IT Service Categories page.
| Service | Audience |
| A | |
| Academic History dataset/reports | Faculty/Staff/Other |
| Academic Progress Analytics | Faculty/Staff/Other |
| Academic Technology Conference | Students/Faculty/Staff/Other |
| Access Control Investigation | Other |
| Access Control Policy Restrictions (T2, Printers) | Students/Faculty/Staff/Other |
| Access Points Access Policy per Role | Students/Faculty/Staff/Other |
| Account Configuration | Students/Faculty/Staff/Other |
| Account Management | Students/Faculty/Staff/Other |
| ACD Administration | Students/Faculty/Staff/Other |
| Active Directory Management | Students/Faculty/Staff/Other |
| Ad Hoc Report Development and Processing | Faculty/Staff |
| Adaptive Technology | Students/Faculty/Staff |
| Admissions Analytics | Faculty/Staff/Other |
| Admissions Dataset/Reports | Faculty/Staff/Other |
| Alumni Access | Other |
| Apache Administration | Other |
| Application Administration | Students/Faculty/Staff |
| Application Research | Faculty/Staff |
| Application Services | Students/Faculty/Staff/Other |
| Application Support | Students/Faculty/Staff |
| Application System Configuration | UHD |
| Application Testing | Students/Faculty/Staff |
| Application Upgrades | UHD |
| Audio Editing | Faculty |
| Audio Recording – Studio and Location | Faculty |
| Audio/Visual Service & Repairs | Students/Faculty/Staff/Other |
| Auditorium & Conference Center AV System Design & Installation | Students/Faculty/Staff/Other |
| Authentication Server NPS | Students/Faculty/Staff/Other |
| Authentication Services | Students/Faculty/Staff/Other |
| Auto-Dialer Services | Faculty/Staff |
| AV & Multimedia Consulting, Design & Engineering | Students/Faculty/Staff/Other |
| B | |
| Banner | Students/Faculty/Staff |
| Banner Integration | Students/Faculty/Staff |
| Blog & Social Media Coordination | Faculty/Staff |
| Budget Planning | Staff |
| Business Intelligence & Analytics Development | Faculty/Staff |
| Business Intelligence System Configuration & Upgrades | Faculty/Staff |
| Business Process Review and Mapping | Faculty/Staff |
| C | |
| Cable Plant Design & Installation | Faculty/Staff |
| Cabling Moves, Adds, & Changes | Student/Faculty/Staff |
| Call Manager Administration | Students/Faculty/Staff/Other |
| Camera Services | Faculty/Staff |
| Campus Security for Access Control & IP Cameras | Students/Faculty/Staff/Other |
| Cash Deposits | Staff |
| Central Computer Lab Operations & Facility Management | Students/Faculty/Other |
| Centralized Computer Lab PC Refresh Program | Students/Faculty |
| Change Management | UHD |
| Classroom Notification System | Students/Faculty/Staff/Other |
| Classroom Technology Training & Support | Student/Faculty |
| Client Access Termination | Faculty/Staff |
| Client Connectivity (Desktops, Laptops, etc.) | Students/Faculty/Staff/Other |
| Client Technical Support | Students/Faculty/Staff/Other |
| Client Technology Consultations & Recommendations | Students/Faculty/Staff |
| Client Technology Purchases | Students/Faculty/Staff |
| Cloud Connectivity | Students/Faculty/Staff/Other |
| Cloud Services Infrastructure Provisioning | Students/Faculty/Staff/Other |
| College Computer Lab Services & Operations | Students/Faculty/Staff/Other |
| College/Site IT Projects Facilitation | Students/Faculty/Staff |
| College/Site Liaison | Students/Faculty/Staff |
| Computer Set Up Request Intake | Staff |
| Computing Equipment Installation | Faculty/Staff |
| Computing Equipment Repairs | Faculty/Staff |
| Conference Services AV Operation and Support | Students/Faculty/Staff/Other |
| Connectivity to UH Systems | Students/Faculty/Staff/Other |
| Connectivity to UHD @ Northwest | Students/Faculty/Staff/Other |
| Contract Review & Processing | Staff |
| Copyright Infringement Investigation | Student/Faculty/Staff |
| Core Distribution Access Switching Layers | Other |
| Cost Center Reconciliations | Staff |
| Course Dataset/Reports | Faculty/Staff/Other |
| Course Schedule Analytics | Faculty/Staff/Other |
| D | |
| Dashboards | Faculty/Staff |
| Data Backup & Recovery | Students/Faculty/Staff/Other |
| Data Center Operations | Students/Faculty/Staff/Other |
| Data Center/Server Connectivity (Nexus Technology) | Students/Faculty/Staff/Other |
| Data Transfer | Faculty/Staff |
| Data Warehouse Development | Students/Faculty/Staff |
| Database Capacity Planning | Students/Faculty/Staff |
| Database Upgrades, Maintenance &Troubleshooting | UHD |
| Dedicated Wireless IP Scopes | Students/Faculty/Staff/Other |
| Department Copier & Network Printer Management | Faculty/Staff |
| Departmental Computer Labs/Electronic Classroom PC Refresh Program | Students/Faculty |
| Design and Test New Enterprise Systems | Students/Faculty/Staff/Other |
| Desktop Backups and Restore | Faculty/Staff |
| Desktop Project Support | Faculty/Staff |
| Digital Signage System Administration | Students/Faculty/Staff/Other |
| Digital Signage: Operational Management, Creation & Training | Faculty/Staff |
| Disaster Recovery Planning & Operation | Students/Faculty/Staff/Other |
| Document Imaging Support | Faculty/Staff |
| Documentation | Students/Faculty/Staff |
| Domain Controller Configuration | Students/Faculty/Staff/Other |
| Domain Name Services- DNS (Internal & External) | Students/Faculty/Staff/Other |
| DreamSpark | Students/Faculty |
| DSL Connectivity | Students/Faculty/Staff/Other |
| Dynamic Host Configuration Protocol (DHCP) IP Address Management | Students/Faculty/Staff/Other |
| E | |
| E911 services | Students/Faculty/Staff/Other |
| Electronic Classroom Management | Students/Faculty/Other |
| Email Security Administration | Student/Faculty/Staff |
| Emergency Communication Brochure Card | Faculty/Staff |
| Emergency Notification Management | Student/Faculty/Staff |
| Emergency Notification to Desktops/Laptops | Students/Faculty/Staff |
| Emerging Technologies Research & Deployment | Students/Faculty/Staff/Other |
| EndPoint Administration | Student/Faculty/Staff |
| Enrollment Analytics | Faculty/Staff/Other |
| Enterprise Data Storage Planning (SAN,NAS, Raid) | Students/Faculty/Staff/Other |
| Enterprise Systems Monitoring | Students/Faculty/Staff/Other |
| ERP Development | Students/Faculty/Staff |
| ERP Troubleshooting | Students/Faculty/Staff |
| ERP Upgrades & Maintenance | Students/Faculty/Staff |
| Executive Dashboard | Faculty/Staff/Other |
| Extended Support | Students/Faculty/Staff/Other |
| F | |
| Federated Identity Services (Shibboleth) | Students/Faculty/Staff/Other |
| Financial Aid Analytics | Faculty/Staff/Other |
| Financial Aid Dataset/Reports | Faculty/Staff/Other |
| Firewall (Internal and External) Configurations | Students/Faculty/Staff/Other |
| Flipped Courses Lecture Recording & Editing | Student/Faculty |
| Footprints (helpdesk Software) Administration | Students/Faculty/Staff/Other |
| DocuWare Document Imaging Design Services | Faculty/Staff |
| Free and Discounted Software and Hardware | Students/Faculty/Staff |
| Front Office/Receptionist | Students/Faculty/Staff/Other |
| Functional Application Review | Faculty/Staff |
| Functional Budgeting | Staff |
| G | |
| General Classroom PC Refresh Program | Students/Faculty |
| Graduation & Retention Analytics | Faculty/Staff/Other |
| H | |
| Helix Media Library (HML) | Faculty/Staff/Other |
| Help Desk | Students/Faculty/Staff/Other |
| Help Desk Surveys | Students/Faculty/Staff/Other |
| Hobsons CRM | Student/Faculty/Staff |
| I | |
| IAS Administration | Student/Faculty/Staff |
| Identity Management (IDM) | Students/Faculty/Staff/Other |
| IDF & MDF Application Configuration | Students/Faculty/Staff/Other |
| Image Ghosting | Students/Faculty/Staff |
| Information Security Awareness Campaigns | Student/Faculty/Staff |
| Information Security Education/Training | Student/Faculty/Staff |
| Information Security Event Log Management Administration | Student/Faculty/Staff |
| Information Security Investigation | Other |
| Information Security Policy development and review | Student/Faculty/Staff |
| Information Security Research | Other |
| Infrastructure Services | Students/Faculty/Staff/Other |
| Instructional Software Support | Students/Faculty |
| Instructional Software Tool Support | Student/Faculty |
| Instructional TV | Students/Faculty/Staff/Other |
| Interface & Integration Development | Students/Faculty/Staff |
| Interface with vendors | Students/Faculty/Staff/Other |
| IPS Administration | Student/Faculty/Staff |
| ISP Connectivity | Students/Faculty/Staff/Other |
| IT Asset Management | Faculty/Staff |
| IT Business Document Processing and Archive | Staff |
| IT Equipment Receiving | Faculty/Staff |
| IT information Security Reporting | Other |
| IT Instructional Support & Multimedia Services Website | Student/Faculty/Staff |
| IT Instructional Support Website Updates/Maintenance | Students/Faculty/Staff/Other |
| IT Policy and Procedure manual | Staff |
| IT Risk Assessment planning | Student/Faculty/Staff |
| IT Risk Management Planning | Student/Faculty/Staff |
| IT Support Website Updates/Maintenance | Students/Faculty/Staff/Other |
| IT Surplus Store operation | Students |
| J | |
| Job Scheduler | Students/Faculty/Staff |
| Journal Entries | Staff |
| K | |
| Key Control System Processing | Staff |
| L | |
| Lab Software Installation | Students/Faculty/Other |
| Lab Surveys | Students |
| Labs’ Usage Statistics | Students/Faculty/Staff/Other |
| Laptop Refresh Program | Students |
| Layer 1-7 Connectivity | Students/Faculty/Staff/Other |
| Lecture Capture: Recording, Editing & Training | Faculty |
| Legal Hold Execution | Students/Faculty/Staff |
| License Distribution & Control | Students/Faculty/Staff |
| Licensing Contracts | Students/Faculty/Staff |
| Lightweight Directory Access Protocol (LDAP) Services | Students/Faculty/Staff/Other |
| Linux Administration | Students/Faculty/Staff/Other |
| Listserv | Students/Faculty/Staff/Other |
| Live Training Presentations | Faculty/Staff |
| Load Balancers (F5) | Students/Faculty/Staff/Other |
| Loaner PCs | Faculty/Staff |
| Loaner PCs & Laptops | Faculty/Staff |
| Location & Studio Photography | Faculty/Staff |
| M | |
| Mailbox Management | Student/Faculty/Staff |
| Maintaining Production, Test & Development Environments | UHD |
| Maintains & Updates Training Calendar & Catalog | Faculty/Staff |
| Maintenance Contracts & License Processing | Staff |
| Managed Print Services (Campus-wide) | Students/Faculty |
| Marketing Promotional Video Production | Students/Faculty/Staff/Other |
| Middleware Upgrades, Maintenance, Troubleshooting | UHD |
| Mobile Apps Development | Students/Faculty/Staff |
| Mobile Device Support | Students/Faculty/Staff/Other |
| Multimedia Consulting Services | Faculty/Staff |
| Multimedia Engineering & Consulting Services | Students/Faculty/Staff/Other |
| Multimedia Equipment Checkout & Rental | Student/Faculty/Staff |
| Multimedia Equipment Training | Faculty/Staff |
| Music on Hold | Students/Faculty/Staff/Other |
| N | |
| Needs Assessment | Faculty/Staff |
| Network & Web Applications Support | Students/Faculty/Staff |
| Network Capacity Planning | Students/Faculty/Staff/Other |
| Network Connections | Faculty/Staff |
| Network Design & Planning (Including DR) | Students/Faculty/Staff/Other |
| Network Monitoring | Students/Faculty/Staff/Other |
| Network Routing Protocol Management (EIGRP Routing) | Students/Faculty/Staff/Other |
| Network Security Forensic Analysis | Students/Faculty/Staff/Other |
| New System Implementation & Roll Out | Students/Faculty/Staff |
| O | |
| O365 Administration | Students/Faculty/Staff/Other |
| O365 for Students Client Services | Students |
| One-on-One Training | Students/Faculty/Staff |
| Online Course Redesign | Faculty |
| Online Courses Video Clip Production | Student/Faculty |
| Online Streaming Classes from Studio | Student/Faculty |
| P | |
| Panopto Video Capture and Catalog | Students/Faculty/Staff/Other |
| Password Policy & Expiration | Students/Faculty/Staff/Other |
| PC & Printer Repairs (University Wide) | Students/Faculty/Staff/Other |
| PC Equipment Moves | Faculty/Staff |
| PC Management Tools | Students/Faculty/Staff |
| PC setups for University events | Faculty/Staff |
| PCard Verification & Processing | Staff |
| Performance Management | Students/Faculty/Staff |
| Personnel Action Request Processing (ePAR) | Staff |
| Physical Access Control to IT Areas | Staff |
| Port Security | Students/Faculty/Staff/Other |
| Position Request and Position Funding Process | Staff |
| Poster Printing, Lamination & Mounting | Student/Faculty/Staff |
| Power Management | Students/Faculty/Staff/Other |
| Printing for Students | Students |
| Printing Services (Wired/Wireless) | Students/Faculty/Staff |
| Process Payroll (TRAM) | Staff |
| Process Receiving Reports | Staff |
| Product Research | Faculty/Staff |
| Production Training | Faculty/Staff |
| Project Assessment | Students/Faculty/Staff/Other |
| Project Governance | Students/Faculty/Staff/Other |
| Project Issues Management | Students/Faculty/Staff/Other |
| Project Management Mentoring & Coaching | Students/Faculty/Staff/Other |
| Project Management Services - Non IT Projects | Students/Faculty/Staff/Other |
| Project Management Support & Mentoring - Non IT | Faculty/Staff |
| Project Quality Assurance | Students/Faculty/Staff/Other |
| Project Recovery Support | Students/Faculty/Staff/Other |
| Project Reporting | Faculty/Staff |
| Project Resource Management | Students/Faculty/Staff/Other |
| Project Risk & Issue Management | Students/Faculty/Staff/Other |
| Project Stakeholder Management | Students/Faculty/Staff/Other |
| Project Startup | Students/Faculty/Staff/Other |
| Project Support | Students/Faculty/Staff/Other |
| Purchase Requisitions & Voucher Processing | Staff |
| Q | |
| Quick Reference Guides | Students/Faculty/Staff |
| R | |
| Receiving and Payment Process | Staff |
| Regulatory Information Security Compliance (FERPA, PCI, PCI, etc.) | Student |
| Remote Access (VPN) | Students/Faculty/Staff/Other |
| Remote Desktop Support | Students/Faculty/Staff/Other |
| Requirements Development & Documentation | Faculty/Staff |
| Research New Data Center Technology | Students/Faculty/Staff/Other |
| Room Scheduling for University Resources (ACAD 700H, ACAD 701, ACAD 700E) | Student/Faculty |
| S | |
| Salvage / PC Surplus | Student/Staff |
| SAN Administration | Students/Faculty/Staff/Other |
| Satellite Lab support | Students/Faculty |
| SC Vouchers Processing | Staff |
| Scheduled Dataset/Reports | Faculty/Staff/Other |
| Script Writing & Instructional Design | Faculty |
| Secure Shell Services (SSH) | Students/Faculty/Staff/Other |
| Security/OS Updates | Students/Faculty/Staff/Other |
| Server & Application Capacity Planning | Students/Faculty/Staff/Other |
| Server Buildouts (Windows/Linux) | Students/Faculty/Staff/Other |
| Server Hardware Upgrades | Students/Faculty/Staff/Other |
| Setup & Recording of Hearings & Interviews | Staff |
| SharePoint Administration | Students/Faculty/Staff/Other |
| SharePoint CMS Development | Students/Faculty/Staff |
| SharePoint Workflow Development | Students/Faculty/Staff |
| Site Density Surveys | Students/Faculty/Staff/Other |
| Software Installation | Students/Faculty/Staff |
| Software Inventory | Students/Faculty/Staff |
| Software Licensing Acquisition & Maintenance | Students/Faculty/Staff |
| Software Upgrades | Students/Faculty/Staff |
| Special Event Equipment Setup and MM Service | Students/Faculty/Staff/Other |
| Specialize Services as Harris County ARMS (Police) | Students/Faculty/Staff/Other |
| SSL Certificates | Students/Faculty/Staff/Other |
| Staff/Faculty PC Refresh Program | Faculty/Staff |
| Standard Office Suits / Apps | Students/Faculty/Staff |
| State & Federal Reporting Development | Staff |
| Student Laptop Checkout | Students |
| Student Orientation support | Student |
| Students Dataset/Reports | Faculty/Staff/Other |
| Subject-Specific Software Installation | Students/Faculty |
| Supply Paper for IT Labs & e-services Stations | Students/Faculty/Staff/Other |
| Supply Toners & Ink for University Printers | Student/Faculty/Staff |
| System Governance | Students/Faculty/Staff/Other |
| System Requirements Review & Analysis | Faculty/Staff |
| T | |
| Technical & Creative Consultations | Faculty/Staff |
| Technology Service Kiosks Campus-Wide | Students/Other |
| Technology Training & Documentation | Student/Faculty/Staff |
| Telecommunication Consulting & Design | Faculty/Staff |
| Telecommunication Maintenance & Support | Students/Faculty/Staff/Other |
| Telephone Billing & Collection | Staff |
| Telephone Installation & Repair | Students/Faculty/Staff/Other |
| Telephony Consulting & Design | Students/Faculty/Staff/Other |
| Test & Evaluate New Updates & Ancillary Software | Staff |
| Texas Information Security (TAC 202) Review & Compliance | Student/Faculty/Staff |
| Third Party & Network Application Support | Students/Faculty/Staff |
| Thirds party Telecom Services | Students/Faculty/Staff/Other |
| Tier 2 After Hours Blackboard & Instructional Tool Support | Student/Faculty/Staff |
| Time Collection Device Support | Staff |
| Time Servers (NTP) | Students/Faculty/Staff/Other |
| Tomcat Administration | Students/Faculty/Staff/Other |
| Toner Billing & Collection | Staff |
| Training for ERP And Administrative Applications | Faculty/Staff |
| Travel Request Processing | Staff |
| TTLC Conference Room Scheduling | Faculty/Staff |
| U | |
| UHD & UHS Policies & Procedures Review | Staff |
| UHS & UH Information Security Policy Compliance | Student/Faculty/Staff |
| UHS Legal Hold | Other |
| Unified-Messaging (voicemail) | Students/Faculty/Staff/Other |
| Update/Maintain Blackboard LMS | Student/Faculty/Staff |
| Upgrades & Patching | Students/Faculty/Staff/Other |
| User Access Management | Students/Faculty/Staff |
| User Account Request Intake | Faculty/Staff/Other |
| User Data Backup | Students/Faculty/Staff/Other |
| V | |
| Vendor Coordination & Management | Faculty/Staff |
| Video & Audio Duplication | Faculty |
| Video Editing & Production services | Faculty/Staff |
| Video Equipment Inventory & Maintenance | Staff |
| Video Network Engineering, Design, Installation & Support | Other |
| Video Recording- Studio & Location | Faculty |
| Video Streaming & Web Conferencing | Staff |
| Virtual Systems | Students/Faculty/Staff/Other |
| Virus and Malware Detection & Removal | Students/Faculty/Staff |
| VM Replication | Students/Faculty/Staff/Other |
| VOIP Support | Students/Faculty/Staff/Other |
| VOIP, QoS for Voice & Video Networks | Students/Faculty/Staff/Other |
| VPS/DS Web Page | Student/Faculty/Staff |
| W | |
| Walk-In; Phone; Email; and Chat Support | Student/Faculty/Staff |
| WAN/LAN | Students/Faculty/Staff/Other |
| Web Development | Students/Faculty/Staff |
| Web e-Services Development & Support | Students/Faculty/Staff |
| Web-based Training Presentations | Faculty/Staff |
| Webinar Services | Students/Faculty/Staff |
| Webmaster | UHD |
| WiFi Access & Support | Students/Faculty/Staff/Other |
| Windows System Administration | Students/Faculty/Staff/Other |
| Wireless Controller Configurations | Students/Faculty/Staff/Other |
| Wireless Data Plan Coordination | Faculty/Staff |
| Wireless Encryption | Students/Faculty/Staff/Other |
| Wireless Network | Students/Faculty/Staff/Other |
| Wowza Media Streaming | Students/Faculty/Staff/Other |
| Z | |
| Zoom Video Conferencing | Students/Faculty/Staff/Other |