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Student Resources and FAQ

Information for Students

The University of Houston-Downtown will be open as of Tuesday, September 5.  Please use your best judgment in deciding when you are ready to return to campus. The campus is safe, electrical power is available, and adjacent roadways are clear, though not all traffic signals are working.

We would like to assure you that the faculty, staff, and administration will work to assist you in being successful.  If you have questions specifically related to your course work, please contact your instructor.  If you have other concerns or need help, please contact us online at Student Inquiry Form: Hurricane Harvey.

Enrollment Questions

Question:
When is the last day to drop a class and not receive a grade in the class?
​Answer:
Based upon the revised academic calendar the new last day to drop a class and not receive a grade for PoT 8 Week I, is Monday, September 11, 2017 and for the regular Fall semester, is Wednesday, September 20, 2017.  Please check the academic calendar for other important dates.
Question: 
When is the last day I can add a class to my schedule?
​​Answer: 
For both the PoT 8 Week I and Regular Fall semester, the revised last day to add a class is Friday, September 8, 2017.  Please check the academic calendar for other important dates
Question:  
I am trying to switch from one class to another before the last day to make changes to my fall schedule (September 8, 2017), but e-services is not allowing me to complete the transaction.  What should I do?
Answer:
Please contact your Academic Advisor to complete your schedule change process.  Your advisor will ensure your courses are being successfully swapped through this administrative process.
​Question:
If I haven't registered for any classes yet, can I still enroll in Fall?

​​Answer: 
Yes. The last day to register for classes is Friday, September 8, 2017.
​​Question:
I registered for the Fall semester, paid my bill and began classes during the week of August 21st.  Am I still registered for these classes?

​​​Answer: 
Yes.
​​​Question:
Will I need to make up any work in my class for the week of Aug 28-Sept 4?  Will I be behind in my course?
Answer: ​
Faculty will communicate with you when the University reopens and will share their plan to address missed class work between Aug 28- Sept 4.  Stay alert to Gatormail and Blackboard for these messages from your faculty.
​​​​Question:
Will the University have make-up class days that I must attend due to the school closure Aug 28-Sept 4?

Answer: ​
The academic calendar for the semester has not been extended.  The last class day for the Fall 2017 semester remains Sat. December 2. 
​Question:
Will my mid-terms or final exams be impacted as a result of the storm?
​​Answer: ​
Faculty will inform you of any change in the course assignment schedule and class syllabus to accommodate the time period in which the University was closed.  However, as mentioned, faculty will keep you abreast of any and all changes.  Remember to stay alert to Gatormail and Blackboard for messages from your faculty notifying you of important information.
​​Question:
When will be the last day to drop in order to receive a "W" in my class?

Answer: ​
For PoT 8 Week I, the revised last day to drop in order to receive a "W" in class is Thursday, October 5, 2017.  For the regular Fall semester, the revised last day to drop in order to receive a "W" in class is Monday, November 27, 2017.
​Question:
Will my complete withdrawal affect my 6-drop count? 

​​Answer: 
Dropping all courses from your schedule during a term is considered a complete withdrawal and none of the dropped courses will be calculated towards the 6-drop limit that you are allowed during your academic career.
​Question:
What should I do if I have been unable to access my online classroom and/or attend classes due to Harvey disaster?
​​​Answer: ​
If you are a current UHD student, contact your instructor as soon as communication channels become available. They are eager to hear from you and assist you in continuing your educational pursuits.
​Question:
I am a student parent, what resources does UHD provide?  
​​​Answer: ​
UHD Child Watch Program is temporarily expanding its services, for the latest updates please visit UHD Child Watch.


Financial Aid Questions

Question:
I was awarded financial aid for the 17-18 year. It was disbursed and paid my bill by the payment deadline.  I also received a refund for the fall. However I am unable to return due to the storm. What should I do?
​​​Answer: ​
We understand that given the recent events of Hurricane Harvey, you may be considering withdrawing from your courses.  We, at the UHD, would like to assure you that the faculty, staff, and administration will work to assist you in being successful. Therefore, we would like to encourage you to stay in your registered courses and not withdraw.  However, if you believe that you need to withdraw from any or all of your courses, complete the Withdrawal Request Form and a member of our staff will contact you for a personal advising session to assist you in understanding your options and making the best informed decision for you.
Question:
I applied for financial aid for the 17-18 year, but have yet to be awarded.  Will I still receive my aid and be able to make payment for my fall classes?

​​​Answer: ​
The financial aid office will continue to process aid applications. Once your eligibility for financial aid has been determined, the financial aid office will notifiy you by Gatormail (you may also check your financial aid portal) of your award eligibility. Be sure to follow the instructions for accepting your award. Financial aid will pay funds towards your tuition and fees. Any remaining funds will be sent to you via your chosen refund preference.



Question:
When I was awarded aid for the 17-18 year, I was registered as a full time student.  However, as a result of the storm, I am no longer able to go to school full time.  How will this impact my financial aid, and what should I do?

​​​Answer: ​
We understand that given the recent events of Hurricane Harvey, you may be considering withdrawing from your courses. We would like to assure you that the faculty, staff, and administration will work to assist you in being successful. Therefore, we would like to encourage you to stay in your registered courses and not withdraw.  However, if you believe that you need to withdraw from any or all of your courses, complete the Withdrawal Request Form and a member of our staff will contact you for a personal advising session to assist you in understanding your options and making the best informed decision for you.

Question:
What are my options if my financial situation was impacted by a natural disaster Hurricane Harvey but my 2017-2018 FAFSA does not reflect this change?

Answer: ​
If you are a student affected by Harvey, the Office of Scholarships and Financial Aid has designed a process allowing students the opportunity to submit a Special Circumstances Appeal.  This appeal will provide information for financial aid to use professional judgment in order to more accurately reflect the financial need of students and families affected by a disaster.  This could lead to additional financial aid to ensure your continuation this academic term.  If you feel that your eligibility for aid was impacted by the disaster, you should contact the financial aid office to ask for a re-assessment of eligibility.
Question:
What if documentation that I need to apply for financial aid has been damaged or lost by a natural disaster?
Answer: ​
It is possible that you may be asked to provide documentation to verify information from your financial aid application. If the documentation being requested has been lost or destroyed by the disaster, you should immediately inform the financial aid office. The financial aid office will make a determination on how to proceed with processing of your application.
Question:
I was displaced from my home in a recent natural disaster. As a result, I am having trouble making payments on my federal student loan. What are my options?

Answer: ​If you are a borrower in repayment who was adversely affected by a disaster, you qualify for administrative forbearance of loan repayment for a period of up to three months. During forbearance, payments are temporarily postponed or reduced. However, interest is still charged during the forbearance period. You should contact your lender or loan servicer to request this forbearance.

Question:​
Will withdrawing from classes as a result of Harvey affect my academic eligibility for federal financial aid programs?

Answer: ​
Withdrawing from classes could have an effect on your eligibility to receive aid in future semesters.  If your satisfactory academic progress is negatively impacted, you will be required to submit a Satisfactory Academic Progress Appeal.  In completing the SAP Appeal, please provide details of why you withdrew from courses along with supporting documentation. The financial aid office will review your appeal and make a determination of future eligibility based on the circumstances presented within the appeal.

Student Accounting and Cashiers Questions

​Question:​
I signed up for the installment pay plan, will there still be an installment payment due on September 1?


Answer:
No, the September installment will be moved. The new installment schedule is October 1st, November 1st, and December 1st. Additionally, the University will be waiving the $10 late installment fee for all Fall 2017 installment payments.

​Question:​
Are all payment deadlines going to remain the same?



​Answer: 
All Fall 2017 payment deadlines have been adjusted. Please refer to the Academic Calendar for updates regarding both installment plan and registration payment deadline extensions.

​Question:​
I need to withdraw from all of my classes due to the storm. Will I get a refund for what I've already paid?

Answer: ​
We understand that given the recent events of Hurricane Harvey, you may be considering withdrawing from your courses.  If you believe that you need to withdraw from any or all of your courses, complete the Withdrawal Request Form and a member of our staff will contact you for a personal advising session to assist you in understanding your options, if you qualify for a refund and other factors so that you can make the best informed decision for you.

Question:
What should I do about my financial aid, tuition assistance, or veterans benefits if I'm unable to attend classes due to Harvey disaster?

Answer: ​
Please contact your Financial Aid counselor or Veterans Services counselor for inquiries regarding your assistance benefits.
Question:
Due to Hurricane Harvey, I am having a difficult time obtaining my books/supplies needed for class. Do I have any options? 
Answer: ​

Yes. The University offers a book loan that can be utilized at the campus Barnes & Noble bookstore for qualified students. The book loan is available in the amounts of $300/$500, depending on your number of credit hours, and will be available online until September 25th at 6pm.


Admissions Questions

​Question:​
I would like to defer my admission to spring due to my inability to attend this fall.  What should I do?

Answer: 
Students should resubmit an application for admission through ApplyTexas by the Spring 2018 Application deadline.

​Question:​
I would like to apply for the spring 2018, summer 2018, or fall 2018.  When will the application be available for me to complete?

Answer: ​
As the university works to become fully operational, a date for when the admissions application becomes available for these terms will be determined. A date should be identified in the coming weeks.

Question:
I am a new transfer student and would like to attend UHD this fall.  Is it too late?  What should I do?
Answer: ​
The application deadline for admission to the Fall 2017 semester has passed. Please apply for a future term/semester through ApplyTexas.

General Student Questions

Question:
When can I return to campus?  Is it safe to return to campus?
Answer: ​
UHD is closed through Labor Day (Sept. 4) and will reopen on Sept. 5.  For the safety of faculty, staff and students, campus access is restricted until Sept. 5.
Question:
​What should I do if I cannot return to school this semester due to impacts from the storm?
Answer: ​
We know you can be successful this semester, and we want you to stay.  However, should you wish to withdraw from one or more courses please complete the following form to request a complete or partial withdrawal, please complete the Withdrawal Request Form
Question:
What should I do if my home and/or car was flooded due to the storm? What if I am unable to get to campus?
Answer: ​

For general information, visit UHD’s Harvey Information and Resources Page to learn about shelters, disaster recovery and where to volunteer in Houston: https://www.uhd.edu/tsharveyresources/Pages/default.aspx

For information on loss of vehicle, visit: http://www.dmv.org/articles/hurricane-harvey-flood-damaged-car.php. For information on loss/damage to your home and additional resources, visit: https://www.fema.gov/disaster/4332

Question:
What should I do if I can no longer afford to attend UHD this fall?
Answer: ​
We want you to stay.  If, however, you wish to no longer attend UHD, please review and complete the Withdrawal Request Form and share your concern.  Someone will follow up with you regarding options available to you to assist you in paying for your education. 
Question:
How can I help out fellow students who have been devastated by the storm?
Answer: ​
Currently, we recommend visiting: https://www.uhd.edu/tsharveyresources/Pages/default.aspx.  Under the heading, “How to Help: Volunteer and Donate,” you’ll find various opportunities to assist fellow Houstonians.  When we return to campus next week, we’ll be coordinating additional opportunities to volunteer through the Office of Student Activities. 
Question:
Is UHD Student Counseling Services available at this time? 
Answer: ​
Yes, the on call counselor is available 24/7 via phone # 713-500-3852. Please ask to speak w/ the on call counselor & they will transfer you. The on-call counselor can help you with your immediate concerns in regards to Hurricane Harvey and provide local resource information and connect you to the appropriate support services. 
Question:
When can I see a counselor?
Answer: ​
UHD Student Counseling Services will resume regular office hours on Tuesday, September 5, 2017 starting at 8am barring any unforeseen circumstances. You can access our office hours online at http://www.uhd.edu/counseling. If you are unable to see a counselor at the UHD downtown location please call 713-500-3852 so we can connect you with one of our counseling providers in the community.  
Question:
I attend classes at one of the off campus locations, how do I connect w/ a counselor? 
Answer: ​
Students attending classes at UHD Northwest; Cy-Fair; Kingwood as well as our online students please call 713-500-3852 so we can connect you with one of our counseling providers in the community.

Question:​
I am a student parent, what resources does UHD provide? 


Answer: ​
The Child Watch Center is a support service for UHD staff, faculty, and currently enrolled UHD students that need a reliable, safe, and fun environment for their children while working or attending class, and will resume services on Tuesday, September 5.  For more information, please visit: https://www.uhd.edu/academics/student-affairs/Pages/child-watch.aspx. Additionally, UHD will be exploring additional temporary resources for student parents, please visit the Child Care website for the latest updates and information
Question:
What is the Student Gator Relief Fund and how do I apply?

Answer: ​
The Student Gator Relief Fund is a grant assistance program designed to support UHD students facing unanticipated financial emergencies due to Hurricane Harvey. Funds are distributed on a first-come, first-served basis and students are eligible for a one-time grant of up to $500.  For information on eligibility requirements and how to apply, please visit: https://www.uhd.edu/academics/student-affairs/Pages/student-gator-relief-fund.aspx

Distance Education and Off Campus Sites

UHD @ Cy Fair

Question:
Is the Cy Fair Campus open?
Answer: ​
Yes, the campus sustained minimal damage from the tornado and has already been made ready for classes.
Question:
Will UHD classes resume at Cy Fair on September 5th?
Answer: ​
Yes, UHD classes will resume on September 5th.
Question:
If I have questions, who do I contact?
Answer: ​
Kim Constantine is the UHD Coordinator/Advisor at Cy Fair and her email is constantinek@uhd.edu. You may also contact Louis Evans, Executive Director of Off Campus and Online Coordination, at evansl@uhd.edu

UHD @ Kingwood

Question:
Is the Kingwood Campus open?
Answer: ​
No, the campus sustained water damage from the storm and Lone Star is assessing the damage and preparing a plan to remediate the campus and return it to operation.
Question:
Will UHD classes resume at Kingwood on September 5th?
Answer: ​
Yes, UHD classes will resume on September 5th.  Classes will utilize Blackboard in the short term until the Kingwood Campus is restored.  Your professor will be in contact with you.
Question:
If I have questions, who do I contact?
Answer: ​
Mandy Danley is the UHD Coordinator/Advisor at Kingwood and her email is danleym@uhd.edu. You may also contact Louis Evans, Executive Director of Off Campus and Online Coordination, at evansl@uhd.edu

UHD Northwest

Question:
Is University Park (NW Campus) open?
Answer: ​
Yes, the campus sustained no damage from the storm and is ready for classes.
Question:
Will UHD classes resume at NW on September 5th?
Answer: ​
​Yes, UHD classes will resume on September 5th.
Question:

If I have questions, who do I contact?


Answer: ​
Dale Higginbotham is the UHD Coordinator/Advisor at NW and his email is higginbothamd@uhd.edu.  Maria Estrada is the Assistant Director at NW and her email is estradam@uhd.edu. You may also contact Louis Evans, Executive Director of Off Campus and Online Coordination, at evansl@uhd.edu.

 


Last updated 9/5/2017 9:23 AM