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Computing

Frequently Asked Questions (Students)

 

Where do I get information about the Blackboard Mobile Learn app for my mobile device?

I am enrolled in courses this semester but I do not see them all in Blackboard. Any ideas?

Is my computer (laptop or desktop) compatible with Blackboard?

Is my mobile device (phone or tablet computer) compatible with Blackboard?

When is the regularly scheduled downtime for Blackboard at UHD?

 

ASSIGNMENTS

How do I upload assignments into Blackboard?

My professor says they can't open my assignment document. Why not?

What is Turnitin and how do I use it?

 

TESTS

How do I take tests in Blackboard?

What is Respondus Lockdown Browser?

I had a problem during my test in Blackboard, what do I do?


HELPFUL LINKS

What are some other helpful links for UHD Students?

 


 

 

COURSE COMMUNICATION

 

What is the difference between E-mail and Messages in Blackboard?

Where do I get my grades in Blackboard?

My professor is requiring me to post to a discussion board. How do I do that?


 

OTHER TRAINING & SUPPORT

 

My question isn't listed here. How do I get more information about Blackboard?

Where do I find technical support information for UHD students?

I am a UHD Distance Education (DE) student. Where do I find information about DE?



ACCESS ISSUES FAQs

What is my Username and Password for Blackboard ?
Students are issued a computer account (UserID and Password) when they are accepted as a student at UHD. The userID and password for Blackboard is part of the "Single Sign-On" initiative and is shared with the following systems: UHD Network Account, Student e-services, Student GatorMail, Gator (Linux) Account, and the UHD Library Databases.

More information concerning UHD Passwords is availablethe Help Desk Password Assistance page.

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Where do I get information about the Blackboard App for my mobile device?
Information for the Blackboard App is available on the Blackboard Mobile page.

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I am enrolled in courses this semester but I do not see them all in Blackboard. Any ideas?
UHD does not automatically activate Blackboard courses for student use. UHD Instructors must activate courses each semester through Faculty and Staff E-Services.

If your course is not appearing in your Blackboard course list, and you are certain you are enrolled, please contact your instructor.

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Is my computer (laptop or desktop) compatible with Blackboard?
UHD Blackboard Support maintains browser and operating system compatibility information on the Blackboard Supported Browsers and Operating Systems page.

Note: Please check the supported browsers and operating systems page frequently as new updates for Blackboard determine which browsers and operating systems are compatible.

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Is my mobile device (phone or tablet computer) compatible with Blackboard?
Although you might be able to access certain components of your course while using your tablet computer or phone, it is not recommended that you do so. If you would like to use your tablet computer or phone with Blackboard, please visit Blackboard's Mobile App page to get information about the official Blackboard app.

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When is the regularly scheduled downtime for Blackboard at UHD?
Each Friday morning, between 4:00 a.m. and 7:00 a.m., Blackboard undergoes its weekly maintenance. During this time you may not be able to log into Blackboard and access course information.  Each week UHD Instructors are notified via email before the maintenance time and are instructed to plan their coursework accordingly.

For the most up to date information for Blackboard maintenance, visit the UHD Blackboard home page.

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COURSE COMMUNICATION FAQs

What is the difference between E-mail and Messages in Blackboard?
In short, Messages are internal to a Blackboard course while Emails go to external mail accounts. Email sent in a course will be delivered to a student's GatorMail account while messages sent in a course will stay in the messages tool. While both the Messages and Email tools are available in Blackboard courses, students should always adhere to the preferences of course instructors when using communication tools within Blackboard.

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Where do I get my grades in Blackboard?
Blackboard Grades are available by using the My Grades tool (on the left Course Menu or available from the Tools link) from within a course. You can use the My Grades tool to check your grades and any feedback the instructor has left on your work. Please remember that access to the My Grades tool must be enabled by your instructor. Click here for more information on using the My Grades tool.

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My professor is requiring me to post to a discussion board. How do I do that?
Blackboard discussion Forums are made up of individual discussion threads that can be organized around a particular subject. Posting to a discussion involves accessing the appropriate thread, clicking on the reply button, and submitting your typed response and/or an attached file.

More information on replying to a discussion board can be found here.

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TESTS FAQs

How do I take tests in Blackboard?
The Test tool allows you to take tests, quizzes, exams or complete surveys online. Instructors can place links to tests in any content area, although some may have created an Assessments area in the Course Tools Menu. Your instructor will identify where tests will be linked within his or her course.

More information on Taking a Test in Blackboard.

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What is Respondus Lockdown Browser and how do I get it on my computer?
LockDown Browser is a custom browser that locks down the assessment environment, making students unable to print, copy/paste, or switch to different applications. LockDown Browser is a custom browser that locks down the assessment environment, making students unable to print, copy/paste, or switch to different applications. Students will be required to use Respondus LockDown Browser only for assessments that the instructor has selected to require students to use the application.

Downloading the UHD Respondus LockDown Browser.

Note: Respondus LockDown Browser is available on campus in all UHD Academic Computing Labs for use by students whose courses require the browser.

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I had a problem during my test in Blackboard, what do I do?
From time to time abnormalities might occur during a test session. If an error message is received while taking a test, "print screen" the error and send the error message to your instructor. If there is time left on an exam after an abnormal occurrence, re-enter and continue with the exam and note any further abnormalities.

Please keep in mind that UHD IT Staff are extremely limited in the actions they can perform for graded materials and they are not allowed to access courses without instructor permission.

UHD Faculty (instructors and academic administrators) are the final word concerning tests and all other graded materials in a course.

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ASSIGNMENT FAQs

How do I upload assignments into Blackboard?
The Assignments tool is used to present a variety of learning activities to students, allowing them to view and submit assignments from one location. Assignments can be submitted as text entered on the Upload Assignment page, attached files, or a combination of both. Students access assignments in a Content Area by clicking an assignment title. Your instructor will identify where assignments will be linked within his or her course and what the instructions are for each assignment.

Instructions on Submitting an Assignment.

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My professor says they can't open my assignment document. Why not?
When adding attachments to assignments, discussions, and quizzes, you should make sure that you navigate to the actual file location and avoid shortcuts or links to those files. Your professor will not be able to open shortcuts that you post if the file extension (the suffix, separated from the basefilename by a dot, to the name of a computer file) is .lnk. Shortcuts or links are similar to hyperlinks or “links” on the Internet.

Links are not the actual files but rather addresses of the actual files. Your Recent or Recent Items folder will contain shortcuts not actual files. Do not use the Recent Items folder to post attachments for graded items in Blackboard.

Please keep in mind that UHD IT Staff are extremely limited in the actions they can perform for graded materials and they are not allowed to access courses without instructor permission. UHD Faculty (instructors and academic administrators) are the final word concerning assignments and all other graded materials in a course.

Instructions on Submitting an Assignment.

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What is Turnitin and how do I use it?
Turnitin is a web-based application that allows educators to check students’ work for improper citation or potential plagiarism by comparing it against continuously updated databases using advanced search technology. Originality reports are generated to provide instructors with the opportunity to safeguard their students’ academic integrity.

Click here for Instructions for using Turnitin

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TRAINING & SUPPORT INFO FAQs

My question isn't listed here. How do I get more information about Blackboard?
For more on using Blackboard, visit the
Student Resources training page.

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Where do I find technical support information for UHD students?
Student-specific technical assistance is available from the UHD Student Technology Services and/or the UHD Help Desk.

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I am a UHD Distance Education student. Where do I find information about Distance Education?
Information about UHD Distance Education can be found on the UHD Online Home page.

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HELPFUL LINKS

What are some other helpful links for UHD Students?
(links open in a new window)

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If you are having technical difficulty or did not find your answer here, you can contact Blackboard Support by filling out this form or call 713-221-2786.


IT Webmaster
Last updated 12/20/2018 5:47 AM