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Information Technology User's Handbook

Welcome to the University of Houston-Downtown

University of Houston-Downtown has provided high-quality education to a diverse student population for over thirty years. We take pride in our diversity, excellence, and opportunity.

As a new employee, you are undoubtedly getting all of your employment forms processed and becoming familiar with the University of Houston-Downtown campus. This IT User’s Manual will help you to complete all of your Information Technology (IT) requirements so that you can be functional within a short period of time.

This handbook will guide you through all of the IT service forms and provide helpful documentation to get you up and running during your first weeks at University of Houston-Downtown and beyond. You will also find information about University of Houston-Downtown’s instructional technology and state-of-the-art multimedia resources.

The University of Houston-Downtown offers the technological tools to help you succeed in your work. From Instructional TV to use of presentation classrooms, to training, to sophisticated multimedia and Internet-based services, UHD has what you need.​


IT USER'S HANDBOOK​​


CONTENTS

  • Departmental Computing Guidelines

  • IT Help Desk

  • Your UHD Computer

  • UHD Web

  • Telephone Services

  • Blackboard

  • IT Training

  • Academic Computing Facilities and Resources

  • Regulations for Using Academic Computing Facilities and Resources

  • Examples of Misuse of Computing Resources or User Accounts

  • ITV/Video Production Services

  • Presentation Equipment, Presentation Room and Lecture Hall Reservations and Poster Printing

  • Instructional Technology Grants​

Contact Information

Information Technology Office
Location: S700
Phone: (713) 221-8400

Help Desk
Location: A700
Phone: (713) 221-8031 (x3000)
Email: help@uhd.edu
Help Desk website

Student Technology Services
Location: S800/C300/B200
Phone: (713) 221-8540
Email: sts@uhd.edu

Technology Learning Services
Location: A700 (TTLC)
Phone: (713) 221-8200

View IT Support Hours​​

IT Webmaster
Last updated 8/21/2015 4:36 AM