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University of Houston-Downtown

Policies & Information Security

Your Role in Information Security at UHD

Information Security at UHD is everyone’s responsibility. This information is provided to assist UHD students, faculty, staff, alumni and visitors in doing their part to help keep UHD information and systems to which they have access secure. It will also help the university to comply with relevant laws, regulations, policies and procedures (see below).  

Other relevant security information to help you protect your PC and gather additional information is included on the supplemental tabs on this web site (see “Protect Your PC”, “Clean It Up”, and “Need Help?” above).

UHD Poli​​​cies

UH System Policies​​​

State Laws​

Federal Laws​​

State Agency Resources​​

It is important to maintain updated computer virus software and security updates in an effort to protect your computer from viruses and malicious exploits that have the potential to cause damage and/or perform unwanted/unauthorized functions on your computer.

How to Protect Your PC​

Download McAfee Antivirus Soft​ware

The links and documents below provide additional information and access to available tools that will help keep your computer free of viruses and malicious software.​

The Information Technology Help Desk is the centralized location for the university community to contact for all technology issues, including information security concerns or incidents.

Students may contact either Student Technology Services located in the Academic Computing Labs during lab operating hours or the Help Desk during the hours listed below.

Faculty and Staff may contact the Help Desk directly by phone, in person, via remote desktop management, or email. Should be reported to the Help Desk at the earliest possible point to ensure University systems and information are not comprimised in any way. Information Security concerns and issues may also be reported directly to the Information Technology Department.

Contact Information​​

Information Technology Office
Location: S700
Phone: (713) 221-8400

Office Hours:
Monday - Friday: 8:00 AM to 5:00 PM

Help Desk
Location: A700
Phone: (713) 221-8031 (x3000)
Email: help@uhd.edu

Office Hours:
Monday - Friday: 7:00 AM to 10:00 PM (walk in or calls)
Saturday: 8:00 AM to 5:00 PM (calls only)
Sunday: 2:00 PM to 10:00 PM (calls only)
Help Desk Website

Student Technology Services
Location: S800/C300/B200
Phone: (713) 221-8540
Email: sts@uhd.edu

Office Hours:

S800 - Main Building
Monday - Thursday: 7:30 AM - 10:00 PM
Friday: 7:30 AM - 6:00 PM
Saturday: 8:00 AM - 6:00 PM
Sunday: 10:00 AM - 6:00 PM

C-300 - Commerce Building
Monday - Thursday: 8:00 AM - 8:00 PM
Friday: 8:00 AM - 5:00 PM

B200 - Shea Building
Monday - Thursday: 9:00 AM - 9:00 PM
Friday: 8:00 AM - 5:00 PM
Technology Learning Services
Location: A700 (TTLC)
Phone: (713) 221-8200
Office Hours:
Monday - Thursday: 7:30 AM - 6:00 PM
Friday: 7:30 AM - 5:30 PM

Last updated 4/11/2015 5:35 AM