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IT User Support Services and Solutions

User Support Services is committed to providing technology support, training, consulting, and solutions for faculty, staff and students through friendly, effective and timely response for resolution to technology support requests and information technology services in support of the mission of the university. User Support Services support the numerous campus office computers, student computer labs, and departmental computer labs.​

Computer accounts

  • Obtaining a computer account
  • Obtaining application-specific accounts
  • How do I obtain guest accounts?


  • How do I setup my email account?
  • How do I access email from home?
  • How much email quota do I have?


  • ​How do I obtain my password?
  • How do I reset my password?
  • What if I forget my password?

Student Technology Services

  • Where are the student computer labs?
  • How do I reset my password?
  • Do I have a UHD email account?
  • What if I forget my password?
  • Can I checkout a laptop?

Report an IT Prob​lem

  • How do I log on to the wireless network?
  • What is my username and password?
  • How can I reset my password?
  • What�s my password to PASS?
  • My PC is too slow, what do I need to do?

Computer Health

  • Slow computer?
  • Does my computer have virus protection?
  • How do I handle junk email?

IT Forms

  • General Account Form
  • Telecommunication Authorization Form
  • Departmental Email Account Form
  • Computer or laptop?
  • Wireless Account Form (Guest)

IT Documentation

  • Banner
  • Remote Desktop Connection
  • Virtual Private Network
  • Xpressions

IT Quickstart

  • What are the IT n​eeds for new staff?
  • When should a hiring manager contact IT?

Hardware & Software

  • How do I request software installations?
  • Can I obtain hardware and software discounts?
  • Does UHD provide software for home use?
  • What is the recommended computer or laptop?

Desktop Project

  • How often do I get a new office computer?
  • Can I have a laptop instead of a desktop?
  • Are printers covered by the Desktop Project?

Satellite Labs

  • What is the Satellite Lab Upgrade Project?
  • How do I request software installation in these labs?

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Contact Information

Location: ACAD 700
Phone: (713) 221-8031 (x3000)

Student Technology Services
Location: S800/C300/B200
Phone: (713) 221-8540

Information Technology Office
Location: S700
Phone: (713) 221-8400

View IT Support Hours

IT Webmaster
Last updated 12/19/2017 3:49 AM