UHD's Blackboard service is hosted by Blackboard, rather than hosted by on-premise
servers. This licensing is called Software as a Service (SaaS.) System updates happen
automatically, usually weekly. Updates should not cause the system to become unavailable,
or otherwise affect user sessions. The goal is for UHD's Blackboard to be available
365 days per year, 24 hours per day.
Blackboard
maintains a page showing the status of their services and scheduled maintenance. Some of the services
listed, such as Collaborate, are not licensed by UHD and so do not apply. Outages
for third-party tools such as Turnitin, Panopto, and VoiceThread will not be included
in Blackboard's list.
Blackboard/ Canvas - AWS Outage
Description: Blackboard, Canvas, and some third-party services are currently under
the impact of an AWS outage.
Announcement: As of 3:11pm on June 13, 2023 some services are unavailable or may have degraded
performance.
Services include:
- Blackboard
- Canvas
- VoiceThread
- McGraw Hill
- Wiley
- Respondus
- Panopto and other services
Issue Resloved at 6:35pm June 13, 2023
Please find more information here: https://health.aws.amazon.com/health/status
Be Sure to Update LockDown Browser
Description: Many of LockDown Browser's Known Issues are likely to be fixed by updating your software.
Updating your personal browser should resolve the issue for exams that don't require
Respondus. In the case of Lockdown Browser, students will need to update their browser
by following the steps detailed here: How to update LockDown Browser.
Recurring Announcement
From 4:00 AM to 7:00 AM each Friday, Blackboard may be unavailable (this is the regular weekly maintenance time). During
this time you may not be able to log onto Blackboard and access information in your
courses.
