Many of your students are new to classroom polling. Before conducting graded polling sessions with your class, we recommend giving your students time to review the learning material about using iClicker. This teaching aid is designed to guide you and your students through a mock polling session that can be used to troubleshoot prior to high stakes polling sessions.
- iClicker Cloud – Instructor application used to manage courses, polling sessions, and grades.
- iClicker REEF – Student application accessed through phone, tablet, or any web browser.
- iClicker2 Remote – Physical remote device students can use in lieu of iClicker REEF app. Must be registered in students’ iClicker REEF accounts.
Distribute iClicker REEF learning materials to students
- iClicker2 remotes vs. iClicker REEF: What's the difference?
- Create your FREE iClicker REEF account
- Sync your iClicker REEF account with Blackboard (see section 2 below)
- Register your iClicker2 remote in iClicker REEF*
- Participate in a polling session
- Understanding iClicker scores in Blackboard
- Reviewing iClicker session history
- iClicker REEF Troubleshooting & Support
*iClicker2 remote users only
- Give your students one or two class periods to review the iClicker REEF learning materials.
- Ask students to complete steps 1 – 4 of the learning material prior to the mock session.
- The mock session will assess students’ completion of the required steps and provide a chance to troubleshoot.
1. Help students sync Blackboard and iClicker
Tell students exactly where to find the iClicker LTI link. Consider creating a course
in Blackboard that points students to the link. You may also want to create a
Discussion Board Forum
where students can discuss issues related to iClicker. Consider walking students through steps 1-4 in class.
1.1. View the iClicker Cloud Gradebook to see who has successfully synced
The iClicker Cloud Gradebook provides a list of students who have not yet synced to Blackboard.
- Open the iClicker Cloud Instructor application.
Launch Gradebook in the top right corner.
In the Gradebook, view the
LMS Connection column.
- A new tab will open in your web browser.
Sync Scores to LMS button sends an email reminder to students who have not yet clicked the link.
- A green dot indicates that steps 1 – 4 are complete.
- No green dot means student has not clicked LTI link.
1.2. View the iClicker Cloud Roster to confirm iClicker2 remote registrations
Students who use iClicker2 remotes will not pay the iClicker REEF subscription fee. However, users must register their iClicker2 remote ID in their iClicker REEF account AND click the LTI link in Blackboard. If students report issues, check your iClicker Cloud Roster to see if they have registered their remote.
- Click the Roster tab in the iClicker Cloud Gradebook.
- In the roster, check the
Remote ID column.
Important note: Students may be prompted to pay a transfer fee if they are registering a rented or used remote.
2. What is needed for iClicker Polling
Now that students have reviewed the iClicker REEF learning material, created iClicker REEF accounts, and synced the course using the LTI link, you’ll want to run through a quick checklist before starting the session:
What Instructors Need
Flash drive with
iClicker Cloud.exe standalone application.||
- Keep the iClicker Cloud.exe standalone application on a flash drive.
Base unit with USB cable
- Use a base unit to capture responses from students using iClicker2 remotes.
Presentation file (e.g. PowerPoint)
- The iClicker Cloud application and your presentation software are separate.
- The iClicker window remains in front of the presentation window while polling.
Instructor remote (optional)||
- Allows you to present remotely and move around the room.
What iClicker REEF students need |
Smart Phone w/ iClicker REEF app
Tablet w/ iClicker REEF app
- Download the iClicker REEF app
Laptop (or other WiFi enabled device) and website
- Students can access the iClicker Cloud app from any web browser.
What iClicker2 Remote students need
For a brief comparison of the iClicker platforms available to students, go to
3. Mock polling session
- Sign in to the classroom PC.
base unit into an available USB port.
Computer as the source on the podium control panel.
flash drive into an available USB port.
- There is an extra USB port on the base unit.
- Open the presentation file.
- Open the flash drive and start the iClicker Cloud instructor application.
- Select the correct course in the left-hand iClicker Cloud menu.
- Click the
Start Polling Session button.
- Ask students to join the session with their devices:
- iClicker REEF – open app > click/tap class > click/tap
- iClicker2 Remote – press power button to turn device on.
- Adjust your presentation to the starting slide.
- Click the
POLLING button in the iClicker Cloud window.
- Click the
blue play button in the smaller window.
- Have students respond to the question using A, B, C, D, or E on their devices.
red stop button to close polling.Optionally, click
RESULTS to display a chart column chart of student responses.
- Make sure the number of attendees matches the number of students participating.
- Students can change answer until polling stops.
Repeat steps 3 through 6.Click the X in the top right to end the iClicker Cloud Polling session.
- Click the correct column to give students credit.
- iClicker REEF Troubleshooting If iClicker REEF students report network errors, try the following:
- Close iClicker REEF app and reopen it.
- Put device in and out of airplane mode.
- Try logging in through a web browser.
- Turn off Wi-Fi and try mobile data (3G, 4G, LTE).
- iClicker2 Remote Troubleshooting
If students report the “NO BASE” message on their iClicker remote, try the following:
- End the session.
- Unplug the base unit.
- Have students turn off their iClicker2 remotes.
- Re-plug base unit.
- Have students turn on their iClicker2 remotes.
- Do this immediately after the first question and repeat until error is resolved.
- If problem persists, point students to: iClicker NO BASE support page.
If you have any questions or comments regarding the steps outlined in this document, please contact UHD TLS Training Services by calling (713) 221-8200, or by sending an email to firstname.lastname@example.org