​Many of your students are new to classroom polling. Before conducting graded polling sessions with your class, we recommend giving your students time to review the learning material about using iClicker. This teaching aid is designed to guide you and your students through a mock polling session that can be used to troubleshoot prior to high stakes polling sessions.

Definitions

1. iClicker Cloud – Instructor application used to manage courses, polling sessions, and grades.
   
2. iClicker REEF – Student application accessed through phone, tablet, or any web browser.
   
3. iClicker2 Remote – Physical remote device students can use in lieu of iClicker REEF app. Must be registered in students’ iClicker REEF accounts.

Distribute iClicker REEF learning materials to students

• Give your students one or two class periods to review the iClicker REEF learning materials.
  
• Ask students to complete steps 1 – 4 of the learning material prior to the mock session.
  
• The mock session will assess students’ completion of the required steps and provide a chance to troubleshoot.

1. Help students sync Blackboard and iClicker

1.1. View the iClicker Cloud Gradebook to see who has successfully synced

1. Open the iClicker Cloud Instructor application.
   
2. Click Launch Gradebook in the top right corner.
• A new tab will open in your web browser.
  
 
3. In the Gradebook, view the LMS Connection column.
• A green dot indicates that steps 1 – 4 are complete.
• No green dot means student has not clicked LTI link.
  
 
4. Clicking the Sync Scores to LMS button sends an email reminder to students who have not yet clicked the link.

1.2. View the iClicker Cloud Roster to confirm iClicker2 remote registrations

1. Click the Roster tab in the iClicker Cloud Gradebook.
   
 
2. In the roster, check the Remote ID column.

2. What is needed for iClicker Polling

What Instructors Need​ ​ ​
1. Flash drive with iClicker Cloud.exe standalone application.​	​	Keep the iClicker Cloud.exe standalone application on a flash drive.​
AND 2. Base unit with USB cable​	​	Use a base unit to capture responses from students using iClicker2 remotes.​
AND 3. Presentation file (e.g. PowerPoint)​	​	The iClicker Cloud application and your presentation software are separate. The iClicker window remains in front of the presentation window while polling.​
4. Instructor remote (optional)​	​	Allows you to present remotely and move around the room.​
What iClicker REEF students need​ ​ ​
​1. Smart Phone w/ iClicker REEF app OR 2. Tablet w/ iClicker REEF app	​	Download the iClicker REEF app iOS - App Store Link Android - http://bit.do/icandroid​
OR 3. Laptop (or other WiFi enabled device) and website​	​	Students can access the iClicker Cloud app from any web browser. https://app.reef-education.com/​
What iClicker2 Remote students need​ ​ ​
​1. iClicker2 Remote	​	Press the power button to turn on.​

For a brief comparison of the iClicker platforms available to students, click link​​ to view the student resource page.

3. Mock polling session

Preparation

1. Sign in to the classroom PC.
   
• Select Computer as the source on the podium control panel.
  
2. Plug the base unit into an available USB port.
   
3. Plug the flash drive into an available USB port.
   
• There is an extra USB port on the base unit.
  

 

Start Session

1. Open the presentation file.
   
2. Open the flash drive and start the iClicker Cloud instructor application.
   
3. Select the correct course in the left-hand iClicker Cloud menu.
   
4. Click the Start Polling Session button.
   
5. Ask students to join the session with their devices:
   
• iClicker REEF – open app > click/tap class > click/tap Join button
  
• iClicker2 Remote – press power button to turn device on.

Polling

1. Adjust your presentation to the starting slide.
   
2. Click the POLLING button in the iClicker Cloud window.
 
3. Click the blue play button in the smaller window.
 
4. Have students respond to the question using A, B, C, D, or E on their devices.
• Make sure the number of attendees matches the number of students participating.
• Students can change answer until polling stops.
  
 
5. Click red stop button to close polling.
 
6. Optionally, click RESULTS to display a chart column chart of student responses.
• Click the correct column to give students credit.
 
7. Repeat steps 3 through 6.
8. Click the X in the top right to end the iClicker Cloud Polling session.

4. Troubleshooting

• iClicker REEF Troubleshooting
  
If iClicker REEF students report network errors, try the following:

1. Close iClicker REEF app and reopen it.
   
2. Put device in and out of airplane mode.
   
3. Try logging in through a web browser.
   
4. Turn off Wi-Fi and try mobile data (3G, 4G, LTE).

• If problem persists, point students to iClicker Support.
  

• iClicker2 Remote Troubleshooting
  
If students report the “NO BASE” message on their iClicker remote, try the following:

1. End the session.
   
2. Unplug the base unit.
   
3. Have students turn off their iClicker2 remotes.
   
4. Re-plug base unit.
   
5. Have students turn on their iClicker2 remotes.

• Do this immediately after the first question and repeat until error is resolved.
  
• If problem persists, point students to: iClicker NO BASE support page.