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Using Siteimprove at UHD

​Siteimprove is a software tool used by UHD as part of the maintenance and development process for our website.  It provides authorized users with a visual dashboard that indicates site-wide and/or sub-site status based on a variety of measures (e.g. “Digital Certainty Index,”  “Quality Assurance,” “Accessibility,” “SEO”). UHD’s University Relations department serves as the application owner, and staff in the Webtech role for other departments use the product to troubleshoot and understand the use of their department’s content on the UHD web site.

The graphic below shows an example of a UHD site-wide view in Siteimprove.  Authorized users have the ability to navigate to a sub-site view by selecting the sub-site in the dropdown box in the upper left of the dashboard.

the Site Improve Dashboard

Features of the Dashboard:

  • Digital Certainty Index: Make note of your site or sub-site’s most troublesome issues, and take measures to correct them.
  • Quality Assurance: Identify the overall quality issues on your site, including broken links, misspelled words, and any links to unsafe domains.
  • Accessibility: Fix headings, images, links, or forms with accessibility issues.
  • Search Engine Optimization (SEO): Make sure your intended audience can find your pages. 
  • Usability: Graphically view your site statistics, including visits, page views, and bounce rates. 
  • Response: Not used at UHD.
  • Policy: View or create policies, which are collections of tasks that can be performed on the site, such as searching for a specific URL or logo site-wide or in a sub-site.

Below are links to training materials for functions that can be performed using Siteimprove.  The most commonly used functions among UHD users are bolded and underlined.  Please note that Identifying Broken Links, which is addressed in the Quality Assurance section, and Conducting Searches, which is handled through creating and executing Policies, are the most widely used functions at UHD.

NOTE: The training materials below are part of Siteimprove’s educational series and include some features that are not options within UHD’s Siteimprove implementation.

As an editor on the UHD website, the expectation is that you will review Siteimprove to ensure the health of the web pages you are responsible for.

IT and University Relations recommends reviewing three key areas at least once a week (these items would have a high impact on user experience on the UHD website)
  1. Broken links
  2. Image sizes 
  3. Policies

For assistance using the software, please contact Technology Learning Services (A-700, 713-221-8200).  To request access or for other questions regarding the use of Siteimprove within the context of managing UHD’s web content, contact Laura Waits in University Relations.

BASIC SITEIMPROVE FUNCTIONALITY

​Introduction 

If you're new to Siteimprove, you've come to the right place! This portion of our help center will bring you up to speed on everything you need to know for a successful start. In this first article, we'll help you answer the following questions:
​What is Siteimprove?
https://support.siteimprove.com/hc/en-gb/articles/360001702918-Introduction#siteimprove
​How can I learn?
​https://support.siteimprove.com/hc/en-gb/articles/360001702918-Introduction#learn
​What should I do first?
https://support.siteimprove.com/hc/en-gb/articles/360001702918-Introduction#first
​How do I update after errors are corrected?
https://support.siteimprove.com/hc/en-gb/articles/360001702918-Introduction#changes
​Where do I go next?
https://support.siteimprove.com/hc/en-gb/articles/360001702918-Introduction#next
​Siteimprove Academy: Free courses
https://support.siteimprove.com/hc/en-gb/articles/206307056-Siteimprove-Academy-Free-courses

​Quality Assurance: Broken Links and Misspellings 

The Quality Assurance module empowers you to monitor and fix issues with content quality, content freshness, security, and user experience. This page is intended to teach you the basics, by helping you get started with:
Fixing Broken Links
https://support.siteimprove.com/hc/en-gb/articles/360001551217-Quality-Assurance-Broken-Links-and-Misspellings#brokenlinks
Correcting Misspellings
https://support.siteimprove.com/hc/en-gb/articles/360001551217-Quality-Assurance-Broken-Links-and-Misspellings#misspellings
​Navigating Page Reports
https://support.siteimprove.com/hc/en-gb/articles/360001551217-Quality-Assurance-Broken-Links-and-Misspellings#pagereport
​Using the Quality Assurance Email Report
https://support.siteimprove.com/hc/en-gb/articles/360001551217-Quality-Assurance-Broken-Links-and-Misspellings#emailreport

​Accessibility: Images, Headings and Links 

More than a billion people in the world have a disability, and barriers often get in their way online. "Accessibility" is the inclusive practice of removing barriers that prevent people with disabilities from getting things done online. Simple web page elements can have a huge impact on user experience for these types of visitors. This page is intended to teach you the basics, by helping you get started with:
​How do I add alternative text to images?
https://support.siteimprove.com/hc/en-gb/articles/360001661457-Accessibility-Images-Headings-and-Links#images

​How do I fix issues with headings?
https://support.siteimprove.com/hc/en-gb/articles/360001661457-Accessibility-Images-Headings-and-Links#headings
​How do I address issues related to link text?
https://support.siteimprove.com/hc/en-gb/articles/360001661457-Accessibility-Images-Headings-and-Links#tolinks
​Navigating the Accessibility Page Report
https://support.siteimprove.com/hc/en-gb/articles/360001661457-Accessibility-Images-Headings-and-Links#accpagereport
How do I use the Internal Search feature? https://support.siteimprove.com/hc/en-gb/articles/360001703317-Analytics-Filters-Internal-Search-and-Behavior-Maps

​Policy: Make Your Own Rules 

Policy empowers you with tools to help enforce your organization's web standards and content strategies to provide the most professional, consistent experience for your visitors across all of your web properties.
To put it more simply, think of it as having a "CTRL+F" for your entire website(s) to:
Flag sensitive or outdated content for review (e.g. content over 6 years old should be refreshed.)
Enforce style guides, branding consistency, and trademarks (e.g. pricing change for a feature/service, uniform phone number formatting)
Make mass updates easier (e.g. if someone leaves your organization and you need to scrub their name from your site)
This page is intended to teach you the basics, by helping you get started with:
Catching common mistakes (e.g. "pubic" instead of "public" happens a lot and can be embarrassing!)
https://support.siteimprove.com/hc/en-gb/articles/360001360577-How-can-I-monitor-for-commonly-misused-words-
​Creating a Content Policy
https://support.siteimprove.com/hc/en-gb/articles/360001702658-Policy-Make-Your-Own-Rules#content
Creating a Document Policy
https://support.siteimprove.com/hc/en-gb/articles/360001702658-Policy-Make-Your-Own-Rules#document
​Creating a Media Policy
https://support.siteimprove.com/hc/en-gb/articles/360001702658-Policy-Make-Your-Own-Rules#media
​Using the Policy Library
https://support.siteimprove.com/hc/en-gb/articles/360001702658-Policy-Make-Your-Own-Rules#library
Reviewing Your Active Policies
https://support.siteimprove.com/hc/en-gb/articles/360001702658-Policy-Make-Your-Own-Rules#active

​Analytics: Filters and Internal Search 

The ability to analyze your online presence helps you to improve your visitor experience and maintain your competitive edge. Making good use of digital analytics requires a grasp of how to discuss data, an understanding of collection techniques, and the ability to act on data to improve your website. Analyzing user behavior provides insights into the way visitors use your website.
This page is intended to teach you the basics, by helping you get started with:
​Creating Filters
https://support.siteimprove.com/hc/en-gb/articles/360001703317-Analytics-Filters-Internal-Search-and-Behavior-Maps#segment
​Using Internal Search
https://support.siteimprove.com/hc/en-gb/articles/360001703317-Analytics-Filters-Internal-Search-and-Behavior-Maps#search


Last updated 2/10/2020 3:20 AM