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Known Issues


Bb Tool or Functional Area
Issue Description​
Resolution/Workaround
Turnitin Grades Sync​
​Assignment grades are not automatically being passed back into the Grade Center. Instead a Needs Grading icon is appearing in place of the actual grade.
​Scores can currently be entered manually into the Grade Center.
Chrome Color Contrast​
Latest version of Google Chrome is displaying color contrast issues when viewing websites with text entry boxes.
​Open Google Chrome settings, locate the Adobe Acrobat extension and toggle the switch off.
​Microsoft Edge Error Opening Files​
Either an HTTP 404 error appears, or the Word online application opens but displays the message "Sorry, there was a problem and we can't open this document.
​Open Edge settings, locate the settings to open Office files in the Browser and switch it to Off.
Turnitin Legacy Assignments​​
Instructors may receive an error message (filesys.err.dir.attempt) when attempting to view Turnitin submissions from the Grade Center. 
​Replace all legacy assignments with new Turnitin LTI Assignments​.

Known Issues Report:

Turnitin not generating a similarity report for student resubmissions in Blackboard Original Courses

Description: A recent release has caused an issue with Blackboard Original Courses, where resubmissions performed by students are not generating a similarity report in Turnitin. 

Information:​ Turnitin Support is currently investigating this issue as a matter of urgency and we will keep users updated when more information becomes available. You can find additional updates by visiting the Turnitin Known Issues website​.​

Workaround: Instructors can delete the original submission and resubmit it on behalf of the student. This will clear the previous attempt, and create a similarity report based on a new attempt. 


Turnitin grades not syncing with the Grade Center in Blackboard Original Courses

Description: A recent release has caused an issue with Blackboard Original Courses, where assignment grades are not automatically being passed back into the Grade Center. Instead a Needs Grading icon is appearing in place of the actual grade. This icon informs the instructor to grade the paper despite the grade existing in the Turnitin Feedback Studio LTI assignment inbox.​

Information:​ Turnitin Support is currently investigating this issue as a matter of urgency and we will keep users updated when more information becomes available. You can find additional updates by visiting the Turnitin Known Issues website​.​

Workaround: Instructors can view any assignment grades within the Turnitin Feedback Studio LTI assignment inbox and scores can currently be entered manually into the Grade Center.


Google Chrome Displaying Websites with Color Contrast Issues

Description: The latest version of Google Chrome is displaying color contrast issues when viewing websites with text entry boxes.

Issue Reported: When viewing websites, the text entry boxes are black and display white text. 

Resolution/Workaround:

1. Open Google Chrome Settings (the 3 dots in the top right-hand corner of the browser).

2. Select Settings.

3. Select Extensions.

4. Next, locate the Adobe Acrobat extension and toggle the switch off.

5. Close the current browser and relaunch a new one. This will correct the display issue on-screen.

​​​Information: We have not seen this occur in other browsers such as Mozilla Firefox and Microsoft Edge which confirms that this is not a Blackboard issue.

Errors Opening Office Doc​uments in Microsoft Edge with the "Open Office files in the Browser" Option Enabled​​

Description: The latest versions of Microsoft Edge offer the ability to open office files in the browser using Microsoft's office.com, when this option is enabled Office
documents opened from Blackboard Learn SaaS cause an error.

Issue Reported: Either an HTTP 404 error appears, or the Word online application opens but displays the message "Sorry, there was a problem and we can't open this document. If this happens again, try opening the Document in Microsoft Word"

Resolution/Workaround:
  1. Open Edge settings (the 3 dots in the top right-hand corner of the browser)​
  2. Select Settings
  3. Select Downloads
  4. Set Open Office files in the Browser to Off
Information: We have not seen this occur in Google Chrome so far, feel free to use Chrome as a workaround as well.


​Turnitin Legacy Assignments Not Opening from Blackboard Grade Center

Description: Instructors may receive an error message (filesys.err.dir.attempt) when attempting to view Turnitin submissions from the Grade Center. This only applies to Turnitin assignments created prior to August 15, 2021 (prior to the Turnitin LTI update) and then recopied into subsequent courses. We refer to these links as "Legacy Assignments". 

This issue also happens when students attempt to view feedback from the MyGrades tab for Legacy Assignments.

Issue Reported: Instructors receive an error when trying to access/grade Turnitin Assignments from the Blackboard Grade Center. filesys.err.dir.attempt​ error

Resolution/Workaround: The solution is to replace all legacy assignments with new Turnitin LTI Assignments​. If it is the middle of the semester and/or students have already submitted work, please use the Workaround.


For additional UHD Blackboard Support, visit http://uhd.edu/bbhelpform​.​​​

Last updated 4/21/2022 6:04 AM