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UHD IT Service Catalog​

Student being helped 

​The UHD IT Service Catalog is a quick reference to ​services offered by UHD Information Technology.​

A   B   C​   D​   E   F   G   H   I   J   K   L   M   N   O   P   Q   R   S   T   U   V   W   X   Y   Z​
               
Service Audience
A 
Academic History dataset/reportsFaculty/Staff/Other
Academic Progress AnalyticsFaculty/Staff/Other
Academic Technology ConferenceStudents/Faculty/Staff/Other
Access Control InvestigationOther
Access Control Policy Restrictions (T2, Printers)Students/Faculty/Staff/Other
Access Points Access Policy per RoleStudents/Faculty/Staff/Other
Account ConfigurationStudents/Faculty/Staff/Other
Account ManagementStudents/Faculty/Staff/Other
ACD AdministrationStudents/Faculty/Staff/Other
Active Directory ManagementStudents/Faculty/Staff/Other
Ad Hoc Report Development and ProcessingFaculty/Staff
Adaptive TechnologyStudents/Faculty/Staff
Admissions AnalyticsFaculty/Staff/Other
Admissions Dataset/ReportsFaculty/Staff/Other
Alumni AccessOther
Apache AdministrationOther
Application AdministrationStudents/Faculty/Staff
Application ResearchFaculty/Staff
Application ServicesStudents/Faculty/Staff/Other
Application SupportStudents/Faculty/Staff
Application System ConfigurationUHD 
Application TestingStudents/Faculty/Staff
Application UpgradesUHD 
Audio EditingFaculty
Audio Recording – Studio and LocationFaculty
Audio/Visual Service & RepairsStudents/Faculty/Staff/Other
Auditorium & Conference Center AV System Design & InstallationStudents/Faculty/Staff/Other
Authentication Server NPSStudents/Faculty/Staff/Other
Authentication ServicesStudents/Faculty/Staff/Other
Auto-Dialer ServicesFaculty/Staff
AV & Multimedia Consulting, Design & EngineeringStudents/Faculty/Staff/Other
B 
BannerStudents/Faculty/Staff
Banner IntegrationStudents/Faculty/Staff
BlackBoardStudent/Faculty/Staff 
Blackboard Integration ServicesStudents/Faculty/Staff/Other
Blackboard Video Support ServicesStudent/Faculty
Blog & Social Media Coordination Faculty/Staff 
Budget PlanningStaff
Business Intelligence & Analytics DevelopmentFaculty/Staff
Business Intelligence System Configuration & UpgradesFaculty/Staff
Business Process Review and MappingFaculty/Staff
C​ 
Cable Plant Design & InstallationFaculty/Staff
Cabling Moves, Adds, & ChangesStudent/Faculty/Staff
Call Manager AdministrationStudents/Faculty/Staff/Other
Camera ServicesFaculty/Staff
Campus Security for Access Control & IP CamerasStudents/Faculty/Staff/Other
Cash DepositsStaff
Central Computer Lab Operations & Facility Management Students/Faculty/Other
Centralized Computer Lab PC Refresh ProgramStudents/Faculty
Change ManagementUHD 
Classroom Notification SystemStudents/Faculty/Staff/Other
Classroom Technology Training & SupportStudent/Faculty
Client Access TerminationFaculty/Staff
Client Connectivity (Desktops, Laptops, etc.)Students/Faculty/Staff/Other
Client Technical SupportStudents/Faculty/Staff/Other
Client Technology Consultations & RecommendationsStudents/Faculty/Staff
Client Technology Purchases Students/Faculty/Staff
Cloud ConnectivityStudents/Faculty/Staff/Other
Cloud Services Infrastructure ProvisioningStudents/Faculty/Staff/Other
College Computer Lab Services & OperationsStudents/Faculty/Staff/Other
College/Site IT Projects Facilitation Students/Faculty/Staff
College/Site LiaisonStudents/Faculty/Staff
Computer Set Up Request IntakeStaff
Computing Equipment InstallationFaculty/Staff
Computing Equipment RepairsFaculty/Staff 
Conference Services AV Operation and SupportStudents/Faculty/Staff/Other
Connectivity to UH SystemsStudents/Faculty/Staff/Other
Connectivity to UHD @ NorthwestStudents/Faculty/Staff/Other
Contract Review & ProcessingStaff
Copyright Infringement InvestigationStudent/Faculty/Staff 
Core Distribution Access Switching Layers  Other
Cost Center ReconciliationsStaff
Course Dataset/ReportsFaculty/Staff/Other
Course Schedule AnalyticsFaculty/Staff/Other
D 
DashboardsFaculty/Staff
Data Backup & Recovery Students/Faculty/Staff/Other
Data Center OperationsStudents/Faculty/Staff/Other
Data Center/Server Connectivity (Nexus Technology)Students/Faculty/Staff/Other
Data Transfer Faculty/Staff
Data Warehouse DevelopmentStudents/Faculty/Staff
Database Capacity PlanningStudents/Faculty/Staff
Database Upgrades, Maintenance &TroubleshootingUHD 
Dedicated Wireless IP ScopesStudents/Faculty/Staff/Other
Department Copier & Network Printer ManagementFaculty/Staff
Departmental Computer Labs/Electronic Classroom PC Refresh ProgramStudents/Faculty
Design and Test New Enterprise SystemsStudents/Faculty/Staff/Other
Desktop Backups and RestoreFaculty/Staff
Desktop Project SupportFaculty/Staff
Digital Signage System AdministrationStudents/Faculty/Staff/Other
Digital Signage: Operational Management, Creation & TrainingFaculty/Staff
Disaster Recovery Planning & OperationStudents/Faculty/Staff/Other
Document Imaging SupportFaculty/Staff
DocumentationStudents/Faculty/Staff
Domain Controller ConfigurationStudents/Faculty/Staff/Other
Domain Name Services- DNS (Internal & External)Students/Faculty/Staff/Other
DreamSparkStudents/Faculty
DSL ConnectivityStudents/Faculty/Staff/Other
Dynamic Host Configuration Protocol (DHCP) IP Address ManagementStudents/Faculty/Staff/Other
E 
E911 servicesStudents/Faculty/Staff/Other
Electronic Classroom ManagementStudents/Faculty/Other
Email Security Administration Student/Faculty/Staff
Emergency Communication Brochure CardFaculty/Staff
Emergency Notification ManagementStudent/Faculty/Staff
Emergency Notification to Desktops/LaptopsStudents/Faculty/Staff
Emerging Technologies Research & DeploymentStudents/Faculty/Staff/Other
EndPoint AdministrationStudent/Faculty/Staff
Enrollment AnalyticsFaculty/Staff/Other
Enterprise Data Storage Planning (SAN,NAS, Raid)Students/Faculty/Staff/Other
Enterprise Systems MonitoringStudents/Faculty/Staff/Other
ERP DevelopmentStudents/Faculty/Staff
ERP TroubleshootingStudents/Faculty/Staff
ERP Upgrades & MaintenanceStudents/Faculty/Staff
Executive DashboardFaculty/Staff/Other
Extended SupportStudents/Faculty/Staff/Other
F​ 
Federated Identity Services (Shibboleth)Students/Faculty/Staff/Other
Financial Aid AnalyticsFaculty/Staff/Other
Financial Aid Dataset/ReportsFaculty/Staff/Other
Firewall (Internal and External) ConfigurationsStudents/Faculty/Staff/Other
Flipped Courses Lecture Recording & EditingStudent/Faculty 
Footprints (helpdesk Software) AdministrationStudents/Faculty/Staff/Other
Fortis Document Imaging Design ServicesFaculty/Staff
Free and Discounted Software and HardwareStudents/Faculty/Staff
Front Office/ReceptionistStudents/Faculty/Staff/Other
Functional Application Review Faculty/Staff
Functional BudgetingStaff
G 
General Classroom PC Refresh ProgramStudents/Faculty
Graduation & Retention AnalyticsFaculty/Staff/Other
H 
Helix Media Library (HML)Faculty/Staff/Other
Help DeskStudents/Faculty/Staff/Other
Help Desk SurveysStudents/Faculty/Staff/Other
Hobsons CRMStudent/Faculty/Staff 
I 
IAS AdministrationStudent/Faculty/Staff 
Identity Management (IDM) Students/Faculty/Staff/Other
IDF & MDF Application Configuration Students/Faculty/Staff/Other
Image GhostingStudents/Faculty/Staff
Information Security Awareness Campaigns  Student/Faculty/Staff
Information Security Education/TrainingStudent/Faculty/Staff
Information Security Event Log Management AdministrationStudent/Faculty/Staff
Information Security InvestigationOther 
Information Security Policy development and review Student/Faculty/Staff
Information Security ResearchOther
Infrastructure ServicesStudents/Faculty/Staff/Other
Instructional Software SupportStudents/Faculty
Instructional Software Tool SupportStudent/Faculty 
Instructional TVStudents/Faculty/Staff/Other
Interface &  Integration DevelopmentStudents/Faculty/Staff
Interface with vendorsStudents/Faculty/Staff/Other
IPS AdministrationStudent/Faculty/Staff 
ISP ConnectivityStudents/Faculty/Staff/Other
IT Asset ManagementFaculty/Staff
IT Business Document Processing and ArchiveStaff
IT Equipment ReceivingFaculty/Staff
IT information Security ReportingOther
IT Instructional Support & Multimedia Services WebsiteStudent/Faculty/Staff
IT Instructional Support Website Updates/MaintenanceStudents/Faculty/Staff/Other
IT Policy and Procedure manualStaff
IT Risk Assessment planningStudent/Faculty/Staff 
IT Risk Management Planning Student/Faculty/Staff
IT Support Website Updates/MaintenanceStudents/Faculty/Staff/Other
IT Surplus Store operationStudents
J 
Job SchedulerStudents/Faculty/Staff
Journal EntriesStaff
K 
Key Control System ProcessingStaff
L 
Lab Software InststallationStudents/Faculty/Other
Lab SurveysStudents
Labs’ Usage StatisticsStudents/Faculty/Staff/Other
Laptop Refresh ProgramStudents
Layer 1-7 ConnectivityStudents/Faculty/Staff/Other
Lecture Capture: Recording, Editing & TrainingFaculty 
Legal Hold ExecutionStudents/Faculty/Staff
License Distribution & ControlStudents/Faculty/Staff
Licensing ContractsStudents/Faculty/Staff
Lightweight Directory Access Protocol (LDAP) ServicesStudents/Faculty/Staff/Other
Linux AdministrationStudents/Faculty/Staff/Other
ListservStudents/Faculty/Staff/Other
Live Training PresentationsFaculty/Staff 
Load Balancers (F5)Students/Faculty/Staff/Other
Loaner PCsFaculty/Staff
Loaner PCs & LaptopsFaculty/Staff
Location & Studio PhotographyFaculty/Staff
M 
Mailbox ManagementStudent/Faculty/Staff
Maintaining Production, Test & Development EnvironmentsUHD 
Maintains & Updates Training Calendar & CatalogFaculty/Staff
Maintenance Contracts & License Processing Staff
Managed Print Services (Campus-wide)Students/Faculty
Marketing Promotional Video ProductionStudents/Faculty/Staff/Other
Mediasite Video Capture and CatalogStudent/Faculty/Staff
Middleware Upgrades, Maintenance, TroubleshootingUHD 
Mobile Apps DevelopmentStudents/Faculty/Staff
Mobile Device SupportStudents/Faculty/Staff/Other
Multimedia Consulting ServicesFaculty/Staff
Multimedia Engineering & Consulting ServicesStudents/Faculty/Staff/Other
Multimedia Equipment Checkout & RentalStudent/Faculty/Staff
Multimedia Equipment Training Faculty/Staff 
Music on HoldStudents/Faculty/Staff/Other
N 
Needs AssessmentFaculty/Staff
Network & Web Applications Support Students/Faculty/Staff
Network Capacity PlanningStudents/Faculty/Staff/Other
Network ConnectionsFaculty/Staff
Network Design & Planning (Including DR)Students/Faculty/Staff/Other
Network MonitoringStudents/Faculty/Staff/Other
Network Routing Protocol Management (EIGRP Routing)Students/Faculty/Staff/Other
Network Security Forensic AnalysisStudents/Faculty/Staff/Other
New System Implementation & Roll OutStudents/Faculty/Staff
O 
O365 AdministrationStudents/Faculty/Staff/Other
O365 for Students Client ServicesStudents
One-on-One TrainingStudents/Faculty/Staff
Online Course Redesign Faculty
Online Courses Video Clip ProductionStudent/Faculty 
Online Streaming Classes from StudioStudent/Faculty 
OrgSync(GatorSync)Student/Faculty/Staff 
P 
Password Policy & ExpirationStudents/Faculty/Staff/Other
PC & Printer Repairs (University Wide)Students/Faculty/Staff/Other
PC Equipment MovesFaculty/Staff
PC Management ToolsStudents/Faculty/Staff
PC setups for University eventsFaculty/Staff
PCard Verification & ProcessingStaff
Performance Management Students/Faculty/Staff
Personnel Action Request Processing (ePAR)Staff
Physical Access Control to IT AreasStaff
Port SecurityStudents/Faculty/Staff/Other
Position Request and Position Funding ProcessStaff
Poster Printing, Lamination & MountingStudent/Faculty/Staff
Power ManagementStudents/Faculty/Staff/Other
Printing for StudentsStudents
Printing Services (Wired/Wireless)Students/Faculty/Staff
Process Payroll (TRAM)Staff
Process Receiving ReportsStaff
Product ResearchFaculty/Staff
Production TrainingFaculty/Staff 
Project AssessmentStudents/Faculty/Staff/Other
Project GovernanceStudents/Faculty/Staff/Other
Project Issues ManagementStudents/Faculty/Staff/Other
Project Management Mentoring & CoachingStudents/Faculty/Staff/Other
Project Management Services - Non IT ProjectsStudents/Faculty/Staff/Other
Project Management Support & Mentoring - Non ITFaculty/Staff
Project Quality Assurance  Students/Faculty/Staff/Other
Project Recovery Support  Students/Faculty/Staff/Other
Project ReportingFaculty/Staff
Project Resource ManagementStudents/Faculty/Staff/Other
Project Risk & Issue ManagementStudents/Faculty/Staff/Other
Project Stakeholder ManagementStudents/Faculty/Staff/Other
Project StartupStudents/Faculty/Staff/Other
Project SupportStudents/Faculty/Staff/Other
Purchase Requisitions & Voucher Processing Staff
Q 
Quick Reference GuidesStudents/Faculty/Staff
R 
Receiving and Payment Process Staff
Regulatory Information Security Compliance (FERPA, PCI, PCI, etc.)Student
Remote Access (VPN)Students/Faculty/Staff/Other
Remote Desktop SupportStudents/Faculty/Staff/Other
Requirements Development & DocumentationFaculty/Staff
Research New Data Center TechnologyStudents/Faculty/Staff/Other
Room Scheduling for University Resources (A711, A701, A723)Student/Faculty 
S 
Salvage / PC SurplusStudent/Staff
SAN AdministrationStudents/Faculty/Staff/Other
Satellite Lab supportStudents/Faculty
SC Vouchers ProcessingStaff
Scheduled Dataset/ReportsFaculty/Staff/Other
Script Writing & Instructional DesignFaculty
Secure Shell Services (SSH)Students/Faculty/Staff/Other
Security/OS UpdatesStudents/Faculty/Staff/Other
Server & Application Capacity Planning Students/Faculty/Staff/Other
Server Buildouts (Windows/Linux)Students/Faculty/Staff/Other
Server Hardware UpgradesStudents/Faculty/Staff/Other
Setup & Recording of Hearings & InterviewsStaff
SharePoint AdministrationStudents/Faculty/Staff/Other
SharePoint CMS DevelopmentStudents/Faculty/Staff
SharePoint Workflow DevelopmentStudents/Faculty/Staff
Site Density SurveysStudents/Faculty/Staff/Other
Software Installation Students/Faculty/Staff
Software InventoryStudents/Faculty/Staff
Software Licensing Acquisition & MaintenanceStudents/Faculty/Staff
Software UpgradesStudents/Faculty/Staff
Special Event Equipment Setup and MM ServiceStudents/Faculty/Staff/Other
Specialize Services as Harris County ARMS (Police)Students/Faculty/Staff/Other
SSL CertificatesStudents/Faculty/Staff/Other
Staff/Faculty PC Refresh ProgramFaculty/Staff
Standard Office Suits / AppsStudents/Faculty/Staff
State & Federal Reporting  Development Staff
Student Laptop CheckoutStudents
Student Orientation supportStudent
Students Dataset/ReportsFaculty/Staff/Other
Subject-Specific Software InstallationStudents/Faculty
Supply Paper for IT Labs & e-services StationsStudents/Faculty/Staff/Other
Supply Toners & Ink for University PrintersStudent/Faculty/Staff
System GovernanceStudents/Faculty/Staff/Other
System Requirements Review & AnalysisFaculty/Staff
T 
Technical & Creative ConsultationsFaculty/Staff
Technology Service Kiosks Campus-WideStudents/Other
Technology Training & DocumentationStudent/Faculty/Staff
Telecommunication Consulting & DesignFaculty/Staff
Telecommunication Maintenance & SupportStudents/Faculty/Staff/Other
Telephone Billing  & CollectionStaff
Telephone Installation & RepairStudents/Faculty/Staff/Other
Telephony Consulting & DesignStudents/Faculty/Staff/Other
Test & Evaluate New Updates & Ancillary Software Staff
Texas Information Security (TAC 202) Review & ComplianceStudent/Faculty/Staff
Third Party & Network Application SupportStudents/Faculty/Staff
Thirds party Telecom ServicesStudents/Faculty/Staff/Other
Tier 2 After Hours Blackboard & Instructional Tool SupportStudent/Faculty/Staff
Time Collection Device SupportStaff
Time Servers (NTP) Students/Faculty/Staff/Other
Tomcat AdministrationStudents/Faculty/Staff/Other
Toner Billing & CollectionStaff
Training for ERP And Administrative ApplicationsFaculty/Staff
Travel Request Processing Staff
TTLC Conference Room SchedulingFaculty/Staff
U 
UHD & UHS Policies & Procedures ReviewStaff
UHS & UH Information Security Policy ComplianceStudent/Faculty/Staff
UHS Legal HoldOther
Unified-Messaging (voicemail)Students/Faculty/Staff/Other
Update/Maintain Blackboard LMSStudent/Faculty/Staff 
Upgrades & PatchingStudents/Faculty/Staff/Other
User Access ManagementStudents/Faculty/Staff
User Account Request Intake Faculty/Staff/Other
User Data BackupStudents/Faculty/Staff/Other
V 
Vendor Coordination & ManagementFaculty/Staff
Video & Audio DuplicationFaculty
Video Editing & Production servicesFaculty/Staff
Video Equipment Inventory & MaintenanceStaff
Video Network Engineering, Design, Installation & SupportOther
Video Recording- Studio & LocationFaculty
Video Streaming & Web ConferencingStaff
Virtual SystemsStudents/Faculty/Staff/Other
Virus and Malware Detection & RemovalStudents/Faculty/Staff
VM ReplicationStudents/Faculty/Staff/Other
VOIP SupportStudents/Faculty/Staff/Other
VOIP, QoS for Voice & Video NetworksStudents/Faculty/Staff/Other
VPS/DS Web PageStudent/Faculty/Staff 
W 
Walk-In; Phone; Email; and Chat Support Student/Faculty/Staff
WAN/LANStudents/Faculty/Staff/Other
Web DevelopmentStudents/Faculty/Staff
Web e-Services Development & SupportStudents/Faculty/Staff
Web-based Training PresentationsFaculty/Staff
Webinar ServicesStudents/Faculty/Staff
WebmasterUHD 
WiFi Access & SupportStudents/Faculty/Staff/Other
Windows System AdministrationStudents/Faculty/Staff/Other
Wireless Controller ConfigurationsStudents/Faculty/Staff/Other
Wireless Data Plan CoordinationFaculty/Staff
Wireless Encryption Students/Faculty/Staff/Other
Wireless NetworkStudents/Faculty/Staff/Other
Wowza Media StreamingStudents/Faculty/Staff/Other
Z 
Zoom Video ConferencingStudents/Faculty/Staff/Other