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User Services & Solutions

​​User Support Services is committed to providing technology support, training, consulting, and solutions for faculty, staff and students through friendly, effective and timely response for resolution to technology support requests and information technology services in support of the mission of the university. User Support Services support the numerous campus office computers, student computer labs, and departmental computer labs.

Computer accounts

  • Obtaining a computer account
  • Obtaining application-specific accounts
  • How do I obtain guest accounts?


  • How do I setup my email account?
  • How do I access email from home?
  • How much email quota do I have? 


  • How do I obtain my password?
  • How do I reset my password?
  • What if I forget my password? 

Student Technology Services

  • Where are the student computer labs?
  • How do I reset my password?
  • Do I have a UHD email account?
  • Can I checkout a laptop? 

Report an IT Problem

  • Log into the wireless network
  • How can I reset my password?
  • What’s my password to PASS?
  • My PC is too slow!

Computer Health

  • Slow computer?
  • Virus protection
  • How do I handle junk email? 

IT Forms

  • General Account Form
  • Telecom Authorization Form
  • Departmental Email Account Form
  • Wireless Account Form (Guest) 

IT Documentation

  • Banner
  • Remote Desktop Connection
  • Virtual Private Network
  • Xpressions

IT Quickstart

  • What are the IT needs for new staff?
  • When should a hiring manager contact IT?

Hardware & Software

  • Software installation request.
  • Hardware and software discounts.
  • Software for home use.
  • Recommended computer or laptop.


Desktop Project

  • How often do I get a new office computer?
  • Laptop instead of a desktop?
  •  Desktop Project and printers

Satellite Labs

  • What is the Satellite Lab Upgrade Project?
  • How do I request software installation in these labs?

Last updated 12/6/2019 9:10 AM