Skip to main content

Telecommunicator IV

Basic Position Information

Job Code: 9023

Title: Telecommunicator IV

Department: Public Safety

Essential Personnel: Y

Job Family: Administrative Operations

Job Sub-Family: Police

FLSA Classification: NE

Job Grade: 63

Grade Min: $51,601

Grade Mid: N/A

UHD Succession Plan: N

Criticality of Position: N/A

Career Ladder: Pre-Defined

Campus Security Authority: Y

Screening Committee: N

Motor Vehicle Record Check: Y

Job Summary

The Telecommunicator IV answers emergency and non-emergency phone calls and coordinates the response of law enforcement officers. Uses a range of computer systems to disseminate information as necessary to police and security officers. Routes police and security officers for service calls on campus.

Duties

  • Monitors the security system, cameras, elevator panels, fire alarm systems, water flow alarms, and call boxes as well as operating systems for room unlocks, door locks; secures the building; verifies access levels for individuals requesting access to rooms
  • Answers emergency and non-emergency phone calls and coordinates the response of law enforcement officers. Operates a multi-channel radio system, including recording transmissions, sending transmissions, and relaying instructions to police officers around campus
  • Routes police officers and security officers for service calls on campus
  • Manages an integrated parking management system which includes managing customer, permit allocations, citations, vehicle information , notifications, and over all access to all garages/lots; assists other departments by accommodating requests during and after normal business working hours
  • Assists and provides guidance to faculty, staff, and students who visit the walk up window.

Marginal Duties

  • The Telecommunicator IV serves as a team lead in the absence of the supervisor
  • Performs all other duties as assigned

Supervisory Responsibilities

Direct Reports:

  • None

Delegation of Work:

  • N/A

Supervision Given:

  • N/A

Qualifications

Required Education:

  • High School Diploma or equivalent

Required Experience:

  • Minimum of eight (8) years of related job experience

License/Certification:

  • Master Telecommunicator Proficiency Certification

Preferred Qualifications

  • None

Knowledge, Skills and Abilities

Knowledge:

  • Knowledge of principles of working in higher education as a Telecommunicator

Skills:

  • Excellent communications skills
  • Good customer care skills
  • Strong critical thinking skills

Abilities:

  • Ability to operate radio and communications systems, listen, record pertinent information, effectively communicate with diverse population.

Work Location and Physical Demands

Primary Work Location:

  • Works in an office environment that operates 8 to 12 hour shifts on a 24/7/365 basis.

Physical Demands:

  • Work is normally performed in a typical, comfortable interior work environment which does not subject the employee to any unpleasant elements
  • Individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks.
  • Must have precise hand-eye coordination, good spatial awareness, and the ability to identify and distinguish colors.
  • Must have the ability to move items of up to 30lbs.

Position Specific Competencies

Commitment to Excellence - UHD

  • Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
  • Continuously strives to improve work performance.
  • Accepts responsibility for his/her commitments to the university.
  • Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Respect and Cooperation

  • Treats others with courtesy, respect, and dignity in the workplace.
  • Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Integrity

  • Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
  • Accepts responsibility for his/her actions.
  • Respects and complies with department and university policies, procedures, and work rules.

Dependability

  • Takes responsibility to accomplish job assignments within reasonable deadlines.
  • Willing to accept new projects and/or commitments.
  • Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
  • Arrives to work on time prepared and ready to contribute.

Flexibility

  • Willingly adjusts to changing work assignments or conditions.
  • Open to changes in operational procedures, technology, and/or organizational structure.
  • Views changes as opportunities for learning and professional development.
  • Displays a positive attitude to encourage others.
  • Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Proficiency

  • Possesses required job skills and knowledge.
  • Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Computer/Automated System Proficiency

  • Proficient in the use of university applications or automated systems to perform job duties.
  • Complies with related policies, procedures, and work rules to maintain system security and data integrity.

Focus on Customer Service

  • Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
  • Respectfully ascertains customer's needs and determines appropriate response.
  • Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
  • If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
  • Follows up with customers on outstanding requests in a timely manner.
  • Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.

Problem Solving

  • Formulates plans and strategies to proactively resolve anticipated problems.
  • Prudently responds to unforeseen problems through careful consideration and analysis of problem and relevant information and circumstances.
  • Recognizes and apprises appropriate university administrator when resolution requires senior management input and/or approval.

This job description may not encompass all duties and responsibilities associated with the position.

Last updated 5/10/2022 9:10 AM