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Telecommunicator II

Basic Position Information

Job Code: 9012

Title: Telecommunicator II

Department: Public Safety

Essential Personnel: Y

Job Family: Administrative Operations

Job Sub-Family: Police

FLSA Classification: NE

Job Grade: 10

Grade Min: $36,294

Grade Mid: $42,645

UHD Succession Plan: N

Criticality of Position: N/A

Career Ladder: Pre-Defined

Campus Security Authority: Y

Screening Committee: N

Motor Vehicle Record Check: Y

Job Summary

The Telecommunicator II maintains communications via radio with on-duty police officers and security guards and monitors security and safety systems at the university. The Telecommunicator answers emergency and non-emergency telephone calls, provides assistance to walk in clients, and monitors safety and security systems.

Duties

  • Answers emergency and non-emergency phone calls and coordinates the response of law enforcement officers.
  • Determines and coordinates the initial response to emergency calls for service, and assigns either police, fire, EMS, or other necessary personnel.
  • Requests, obtains, and disseminates information as necessary to police and security officers.
  • Monitors the security system, cameras, elevator panels, fire alarm systems, water flow alarms, and call boxes, as well as operating the systems for room unlocks, door locks; secures the building; verifies access levels for individuals requesting access to rooms.
  • Uses a range of computer systems, entering, updating, and recovering data as necessary.
  • Runs checks on suspects and prisoners.
  • Serves as a point of contact after hours and on weekends for all university related inquiries.
  • Attends to faculty, staff, and students who visit the walk up window.

Marginal Duties

  • Performs all other duties as assigned.

Supervisory Responsibilities

Direct Reports:

  • None

Delegation of Work:

  • N/A

Supervision Given:

  • N/A

Qualifications

Required Education:

  • High School Diploma or equivalent

Required Experience:

  • Minimum of three (3) years of related job experience

License/Certification:

  • Intermediate Telecommunications Proficiency Certificate is required.
  • Must become certified by the Texas Department of Public Safety in TCIC/NCIC full access and CJIS Security Awareness.

Preferred Qualifications

  • None

Knowledge, Skills and Abilities

Knowledge:

  • Knowledge of the principles of working as a Telecommunicator in a higher education environment.

Skills:

  • Excellent communications skills; strong customer care skills.

Abilities:

  • Ability to type a minimum of 30wpm
  • Ability to operate radio and communications systems
  • Ability to listen
  • Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.

Work Location and Physical Demands

Primary Work Location:

  • Works in an office environment that operates 8 to 12 hour shifts on a 24/7/365 basis.

Physical Demands:

  • Work is normally performed in a typical, comfortable interior work environment which does not subject the employee to any unpleasant elements
  • Individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks.
  • Must have precise hand-eye coordination, good spatial awareness, and the ability to identify and distinguish colors.

Position Specific Competencies

Commitment to Excellence - UHD

  • Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
  • Continuously strives to improve work performance.
  • Accepts responsibility for his/her commitments to the university.
  • Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Respect and Cooperation

  • Treats others with courtesy, respect, and dignity in the workplace.
  • Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Integrity

  • Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
  • Accepts responsibility for his/her actions.
  • Respects and complies with department and university policies, procedures, and work rules.

Dependability

  • Takes responsibility to accomplish job assignments within reasonable deadlines.
  • Willing to accept new projects and/or commitments.
  • Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
  • Arrives to work on time prepared and ready to contribute.

Flexibility

  • Willingly adjusts to changing work assignments or conditions.
  • Open to changes in operational procedures, technology, and/or organizational structure.
  • Views changes as opportunities for learning and professional development.
  • Displays a positive attitude to encourage others.
  • Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Proficiency

  • Possesses required job skills and knowledge.
  • Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Computer/Automated System Proficiency

  • Proficient in the use of university applications or automated systems to perform job duties.
  • Complies with related policies, procedures, and work rules to maintain system security and data integrity.

Focus on Customer Service

  • Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
  • Respectfully ascertains customer's needs and determines appropriate response.
  • Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
  • If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
  • Follows up with customers on outstanding requests in a timely manner.
  • Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.

This job description may not encompass all duties and responsibilities associated with the position.

Last updated 4/27/2022 6:13 AM