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Systems Administrator IV

Basic Position Information

Job Code: 3911

Title: Systems Administrator IV

Department: Technical Services

Essential Personnel: N

Job Family: Technology Services

Job Sub-Family: Technical Services

FLSA Classification: E

Job Grade: 18

Grade Min: $80,937

Grade Mid: $99,147

UHD Succession Plan: N/A

Criticality of Position: N/A

Career Ladder: In-Range

Campus Security Authority: Y

Screening Committee: N

Motor Vehicle Record Check: N

Job Summary

The Systems Administrator IV provides technical support and services to internal and external users for many of the enterprise technologies utilized by the university.

Duties

  • Administers, secures, troubleshoots, and supports Microsoft technologies for the university, including providing subject matter expertise, coordinating the implementation of new technologies, and training junior level staff
  • Administers, secures, troubleshoots, and supports VMWare for the university, including providing subject matter expertise, coordinating the implementation of new technologies, and training junior level staff
  • Administers, secures, troubleshoots, and supports the Identity and Access Management system for the university, including providing subject matter expertise, coordinating the implementation of new technologies, and training junior level staff
  • Administers, secures, troubleshoots, and supports the Multi-Factor Authentication system for the university, including providing subject matter expertise, coordinating the implementation of new technologies, and training junior level staff
  • Administers, secures, troubleshoots, and supports the Disaster Recovery solution for the university, including providing subject matter expertise, coordinating the implementation of new technologies, and training junior level staff
  • Maintains up to date with trends and developments in relevant technologies

Marginal Duties

  • Performs all other duties as assigned

Supervisory Responsibilities

Direct Reports:

  • Lower level System Administrators including any student workers

Delegation of Work:

  • May assign duties as required

Supervision Given:

  • May train and counsel subordinate(s). May provide feedback to a supervisor regarding other employees' performance, but does not make hiring and dismissal recommendations.

Qualifications

Required Education:

  • Bachelor's degree in Computer Science, Computer Information Systems, or a related field

Required Experience:

  • Minimum of five (5) years of related job experience

License/Certification:

  • None required

Preferred Qualifications

  • None

Knowledge, Skills and Abilities

Knowledge:

  • Knowledge of Microsoft technologies; knowledge of VMWare;
  • Knowledge of identity management technology;

Skills:

  • Strong analytical and problem solving skills;
  • Excellent interpersonal and communication skills

Abilities:

  • Ability to research and troubleshoot issues;
  • Ability to train others; ability to effectively communicate with a wide range of individuals and constituencies in a diverse community

Work Location and Physical Demands

Primary Work Location:

  • Works in an office environment

Physical Demands:

  • Work is performed in a typical interior work environment which does not subject the employee to any unpleasant elements;
  • Individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks
  • Clarity of vision, precise hand-eye coordination, and the ability to identify and distinguish colors is required
  • Must be available to be on-call and work outside normal business hours when required.

Position Specific Competencies

Commitment to Excellence - UHD

  • Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
  • Continuously strives to improve work performance.
  • Accepts responsibility for his/her commitments to the university.
  • Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Respect and Cooperation

  • Treats others with courtesy, respect, and dignity in the workplace.
  • Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Integrity

  • Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
  • Accepts responsibility for his/her actions.
  • Respects and complies with department and university policies, procedures, and work rules.

Proficiency

  • Possesses required job skills and knowledge.
  • Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Dependability

  • Takes responsibility to accomplish job assignments within reasonable deadlines.
  • Willing to accept new projects and/or commitments.
  • Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
  • Arrives to work on time prepared and ready to contribute.

Flexibility

  • Willingly adjusts to changing work assignments or conditions.
  • Open to changes in operational procedures, technology, and/or organizational structure.
  • Views changes as opportunities for learning and professional development.
  • Displays a positive attitude to encourage others.
  • Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Focus on Customer Service

  • Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
  • Respectfully ascertains customer's needs and determines appropriate response.
  • Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
  • If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
  • Follows up with customers on outstanding requests in a timely manner.
  • Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.

Technical Expertise

  • Possesses comprehensive knowledge and skills in a technical area.
  • Effectively applies expertise to troubleshoot existing systems and develop solutions with existing technology.
  • Competent to learn new technologies and integrate them with existing technology.
  • Willing to share expertise and provide technical assistance to others.

Work Leadership

  • Leads the work of assigned staff.
  • Assigns projects and tasks with clear instructions and understanding of work to be performed.
  • Mentors and guides by sharing expertise, knowledge of work rules and procedures, and best practices.
  • Follows up to ensure tasks and projects are completed within reasonable timeframes.

This job description may not encompass all duties and responsibilities associated with the position.

Last updated 4/27/2022 6:13 AM