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Supervisor, Library Computer Lab

Basic Position Information

Job Code: 5146

Title: Supervisor, Library Computer Lab

Department: Library

Essential Personnel: N/A

Job Family: Academic Administration

Job Sub-Family: Library

FLSA Classification: NE

Job Grade: 12

Grade Min: $43,001

Grade Mid: $51,601

UHD Succession Plan: N

Criticality of Position: N/A

Career Ladder: In-Range

Campus Security Authority: Y

Screening Committee: N

Motor Vehicle Record Check: N

Job Summary

The Supervisor, Library Computer Lab oversees the operation of the library's computer lab and the study room management system, ensuring that they function in a smooth and efficient manner.

Duties

  • Ensures the smooth and efficient functioning of the library, processing requests, explaining policies, resolving complaints, solving problems, circulating materials, and carrying out any other necessary customer service and administrative tasks
  • Provides technical assistance to faculty, staff, and students regarding using supported software applications and hardware in the library's computer lab
  • Promotes computer literacy in the university
  • Manages the library's study room booking system, including explaining and enforcing policies and procedures, troubleshooting equipment, and circulating key cards
  • Troubleshoots hardware and software problems in the lab; coordinates the maintenance and repair of equipment with the technical librarians and IT department
  • Orders office supplies for the lab
  • Collects cash from the add-value machine and deposits it at the cashier's office.
  • Trains Library Assistants on policies and procedures specific to the Library Computer lab and related areas, including customer service; trains and supervises all student workers at the Library Computer lab
  • Develops lab operation procedures, including assessment and statistics, in collaboration with supervisors

Marginal Duties

  • Performs all other duties as assigned

Supervisory Responsibilities

Direct Reports:

  • Supervises student workers

Delegation of Work:

  • Delegates work to student workers

Supervision Given:

  • Trains and counsels subordinate(s). Does not conduct performance evaluations, but opinion is considered when a supervisor is making hiring, promotion, and dismissal decisions.

Qualifications

Required Education:

  • Associate's degree in Communications, Computer Science, or a related field

Required Experience:

  • Minimum of two (2) year of related job experience

License/Certification:

  • None required

Preferred Qualifications

  • None

Knowledge, Skills and Abilities

Knowledge:

  • Knowledge of the operations of a library computer lab, and the related trends, issues, and accepted practices

Skills:

  • Good technical skills, including proficiency in MS Office, Springshare, and Blackboard;
  • Strong analytical and problem solving skills;
  • Excellent interpersonal and communication skills;
  • Advanced customer service skills; good problem solving skills

Abilities:

  • Ability to operate and troubleshoot printers and scanners;
  • Ability to explain policies and procedures;
  • Ability to effectively communicate with a wide range of individuals and constituencies in a diverse university community

Work Location and Physical Demands

Primary Work Location:

  • Works in an office environment.

Physical Demands:

  • Work is performed in a typical interior work environment which does not subject the employee to any unpleasant elements; individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks
  • Must have precise hand-eye coordination and the ability to identify and distinguish colors
  • Must have the ability to move items of up to 20lbs.

Position Specific Competencies

Commitment to Excellence - UHD

  • Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
  • Continuously strives to improve work performance.
  • Accepts responsibility for his/her commitments to the university.
  • Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Respect and Cooperation

  • Treats others with courtesy, respect, and dignity in the workplace.
  • Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Integrity

  • Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
  • Accepts responsibility for his/her actions.
  • Respects and complies with department and university policies, procedures, and work rules.

Proficiency

  • Possesses required job skills and knowledge.
  • Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Dependability

  • Takes responsibility to accomplish job assignments within reasonable deadlines.
  • Willing to accept new projects and/or commitments.
  • Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
  • Arrives to work on time prepared and ready to contribute.

Flexibility

  • Willingly adjusts to changing work assignments or conditions.
  • Open to changes in operational procedures, technology, and/or organizational structure.
  • Views changes as opportunities for learning and professional development.
  • Displays a positive attitude to encourage others.
  • Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Focus on Customer Service

  • Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
  • Respectfully ascertains customer's needs and determines appropriate response.
  • Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
  • If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
  • Follows up with customers on outstanding requests in a timely manner.
  • Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.

Support Proficiency

  • Possesses comprehensive knowledge and skills with multiple hardware and software systems.
  • Effectively applies expertise to identify and troubleshoot user issues.
  • Competent to install and configure new systems.
  • Willing to share expertise and provide technical support to others.

Work Leadership

  • Leads the work of assigned staff.
  • Assigns projects and tasks with clear instructions and understanding of work to be performed.
  • Mentors and guides by sharing expertise, knowledge of work rules and procedures, and best practices.
  • Follows up to ensure tasks and projects are completed within reasonable timeframes.

This job description may not encompass all duties and responsibilities associated with the position.

Last updated 4/27/2022 6:13 AM