Skip to main content

Supervisor, Interlibrary Loan

Basic Position Information

Job Code: 5294

Title: Supervisor, Interlibrary Loan

Department: Library

Essential Personnel: N

Job Family: Academic Administration

Job Sub-Family: Library

FLSA Classification: NE

Job Grade: 12

Grade Min: $43,001

Grade Mid: $51,601

UHD Succession Plan: N

Criticality of Position: N/A

Career Ladder: In-Range

Campus Security Authority: Y

Screening Committee: N

Motor Vehicle Record Check: N

Job Summary

The Supervisor, Interlibrary Loan oversees the daily operations of Interlibrary Loan unit within the library.

Duties

  • Ensures smooth and efficient functioning of the Interlibrary Loan unit, including but not limited to processing requests, policy explanation, complaint resolution, problem-solving, circulation of materials, and effective use of the library
  • Maintains records and assists with assessment and statistics
  • Provides training in policies, procedures, and software specific to the Interlibrary Loan unit and related areas, such as customer service
  • Uses various software in daily work, including the Alma (library services platform), Tipasa (ILL management system), PeopleSoft, MS Office Suite, and other software as needed
  • Provides customer support to patrons by communicating with various library constituents

Marginal Duties

  • Performs other duties as assigned
  • Cross trained to cover Circulation and Computer Lab desks

Supervisory Responsibilities

Direct Reports:

  • Supervises student workers

Delegation of Work:

  • Delegates work to student workers

Supervision Given:

  • Supervises student workers

Qualifications

Required Education:

  • Assoicate's degree

Required Experience:

  • Minimum of two (2) years of job-related experience

License/Certification:

  • None Required

Preferred Qualifications

  • Familiarity with Alma and LibCal

Knowledge, Skills and Abilities

Knowledge:

  • Knowledge of trends, issues, and accepted practices relevant to the position

Skills:

  • Advanced operation skills: Microsoft Office and Blackboard
  • Advanced customer service skills to maintain student-centered study environment within computer lab and group study rooms
  • Candidates must have strong analytical and problem solving skills, as well as excellent interpersonal and communication skills

Abilities:

  • Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community

Work Location and Physical Demands

Primary Work Location:

  • Works in an office environment

Physical Demands:

  • Work is normally performed in a typical interior work environment which does not subject the employee to any unpleasant elements
  • Position is physically comfortable; individual has discretion about sitting (60%) walking (15%), standing (15%), etc
  • Position will require lifting (20 lbs), carrying (4 lbs) , pushing (80 lbs), pulling (80 lbs). Position will require stooping, kneeling, reaching, handling, speaking, hearing, and seeing
  • Work environment involves minimal exposure to physical risks

Position Specific Competencies

Commitment to Excellence - UHD

  • Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
  • Continuously strives to improve work performance.
  • Accepts responsibility for his/her commitments to the university.
  • Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Respect and Cooperation

  • Treats others with courtesy, respect, and dignity in the workplace.
  • Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Integrity

  • Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
  • Accepts responsibility for his/her actions.
  • Respects and complies with department and university policies, procedures, and work rules.

Proficiency

  • Possesses required job skills and knowledge.
  • Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Dependability

  • Takes responsibility to accomplish job assignments within reasonable deadlines.
  • Willing to accept new projects and/or commitments.
  • Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
  • Arrives to work on time prepared and ready to contribute.

Flexibility

  • Willingly adjusts to changing work assignments or conditions.
  • Open to changes in operational procedures, technology, and/or organizational structure.
  • Views changes as opportunities for learning and professional development.
  • Displays a positive attitude to encourage others.
  • Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Focus on Customer Service

  • Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
  • Respectfully ascertains customer's needs and determines appropriate response.
  • Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
  • If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
  • Follows up with customers on outstanding requests in a timely manner.
  • Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.

Support Proficiency

  • Possesses comprehensive knowledge and skills with multiple hardware and software systems.
  • Effectively applies expertise to identify and troubleshoot user issues.
  • Competent to install and configure new systems.
  • Willing to share expertise and provide technical support to others.

Work Leadership

  • Leads the work of assigned staff.
  • Assigns projects and tasks with clear instructions and understanding of work to be performed.
  • Mentors and guides by sharing expertise, knowledge of work rules and procedures, and best practices.
  • Follows up to ensure tasks and projects are completed within reasonable timeframes.

This job description may not encompass all duties and responsibilities associated with the position.

Last updated 4/27/2022 6:13 AM