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Success Advisor I

Basic Position Information

Job Code: 2247

Title: Success Advisor I

Department: University College

Essential Personnel: N

Job Family: Student Operations

Job Sub-Family: Academic Advising

FLSA Classification: E

Job Grade: 11

Grade Min: $39,923

Grade Mid: $46,910

UHD Succession Plan: N

Criticality of Position: N/A

Career Ladder: Pre-Defined

Campus Security Authority: Y

Screening Committee: N

Motor Vehicle Record Check: N

Job Summary

The Success Advisor I invests in the success of their caseload. The Success Advisor I mentors and advises students to map out their educational career and meet their educational goals through intentional and intrusive monitoring of their caseload's success. The Success Advisor I works with students to help students select, outline, and achieve educational and development goals and cultivate a sense of community within the caseload.

Duties

  • Advises new, transfer, and continuing students on academic matters such as course selection and degree declaration
  • Discusses linkage between academic preparation, support services, and the working environment
  • Advises students on university policy and procedures, program requirements, and related academic matters
  • Fosters persistence and completion through intrusive and proactive monitoring of student progress within the caseload
  • Serves as a student advocate for problem resolution promptly and closely monitors student progress to identify and advise on such matters proactively
  • Works collaboratively with faculty and staff to monitor student success using processes such as Early Alert, Mid-term grades, academic standing, and satisfactory academic progress (SAP)
  • Tracks and celebrates academic accomplishments of caseload
  • Runs regular communication campaigns using EAB and other media
  • Reviews and monitors degree progress
  • May assist with First Time in College (FTIC) and transfer orientation
  • May assist in recruiting high school and community college students and make presentations at special events
  • May assist students within their caseload with financial aid information

Marginal Duties

  • Performs all other duties as assigned

Supervisory Responsibilities

Direct Reports:

  • None

Delegation of Work:

  • N/A

Supervision Given:

  • N/A

Qualifications

Required Education:

  • Bachelor's degree

Required Experience:

  • Minimum of one (1) year of related job experience

License/Certification:

  • None required

Preferred Qualifications

  • Passion for student success

Knowledge, Skills and Abilities

Knowledge:

  • Knowledge of trends, issues, and accepted practices relevant to the position
  • Knowledge of all courses, co-requisites, and pre-requisites offered at the University
  • Knowledge of TSI policies

Skills:

  • Candidates must have strong analytical and problem-solving skills, as well as excellent interpersonal and communication skills verbal and written

Abilities:

  • Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community
  • Ability to build strong, long-term rapport with the caseload

Work Location and Physical Demands

Primary Work Location:

  • Works in an office environment

Physical Demands:

  • Work is performed in a typical, comfortable interior work environment which does not subject the employee to any unpleasant elements;
  • Individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks

Position Specific Competencies

Commitment to Excellence - UHD

  • Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
  • Continuously strives to improve work performance.
  • Accepts responsibility for his/her commitments to the university.
  • Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Integrity

  • Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
  • Accepts responsibility for his/her actions.
  • Respects and complies with department and university policies, procedures, and work rules.

Respect and Cooperation

  • Treats others with courtesy, respect, and dignity in the workplace.
  • Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Dependability

  • Takes responsibility to accomplish job assignments within reasonable deadlines.
  • Willing to accept new projects and/or commitments.
  • Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
  • Arrives to work on time prepared and ready to contribute.

Proficiency

  • Possesses required job skills and knowledge.
  • Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Flexibility

  • Willingly adjusts to changing work assignments or conditions.
  • Open to changes in operational procedures, technology, and/or organizational structure.
  • Views changes as opportunities for learning and professional development.
  • Displays a positive attitude to encourage others.
  • Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Student Advising/Assistance

  • Demonstrates the ability to advise and assist university students and/or prospective students with academic plans and course selection, financial options, career plans, and/or student opportunities.
  • Shares relevant knowledge and insight to apprise students of the university's programs and services.
  • Provides encouragement and guidance to foster student success.
  • Listens and responds to student requests and concerns with patience and understanding.
  • Treats students with respect.

Computer/Automated System Proficiency

  • Proficient in the use of university applications or automated systems to perform job duties.
  • Complies with related policies, procedures, and work rules to maintain system security and data integrity.

Instruction/Training

  • Demonstrates the ability to orally convey subject or message clearly and concisely to the intended audience.
  • Generates interest and enthusiasm in the subject or message from the participants.
  • Responds to participants' reactions or comments, and adjusts delivery style and/or format of presentation as needed.
  • Possesses a thorough understanding of the subject or topic to provide practical responses to questions or issues.
  • Displays applicable visuals and provides appropriate written materials to support the presentation.

This job description may not encompass all duties and responsibilities associated with the position.

Last updated 4/27/2022 6:12 AM