Multi-Media Engineer I

The Multi-Media Engineer I provides multi-media support to all campus users relating to everyday equipment use, and for university events.

• Sets up equipment for everyday use on campus and for major events
• Coordinates event needs with relevant departments on campus as required
• Sets up and hosts webinars
• Troubleshoots, performs preventative maintenance, and repairs A/V equipment in classrooms and at event locations
• Trains instructors on the usage of media in presentation rooms, web control rooms, and lecture halls; assists faculty, staff, and private organizations with planning, training, and operating media equipment and technologies
• Maintains effective communication with other departments as necessary to provide the best customer service for faculty, staff, and vendors
• Maintains an inventory of all equipment

• Performs all other duties as assigned

Direct Reports:

• None

Delegation of Work:

• N/A

Supervision Given:

• N/A

Required Education:

• Associate's degree or 60 hours of relevant college course work

Required Experience:

• Minimum of six (6) months of related job experience

License/Certification:

• None required

• None

Knowledge:

• Good general knowledge of multi-media technology; understanding of the basic multi-media requirements of events

Skills:

• Good general technical skills, including proficiency in using webinar platforms;
• Strong analytical and problem solving skills;
• Excellent interpersonal, communication, and customer service skills

Abilities:

• Ability to learn to operate equipment quickly; ability to train others;
• Ability to troubleshoot equipment; ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.

Primary Work Location:

• Works in some or all of the following areas: an office environment, technology server room, science laboratory, classroom, training room, auditorium, outdoor areas, library, music room, theatre.

Physical Demands:

• Work is normally performed in a typical interior work environment which does not subject the employee to any unpleasant elements. Work involves occasional exposure to elements, such as adverse weather conditions, extreme temperatures, dirt, and dust
• Position requires maintaining physical condition necessary for sitting, standing, and walking, as well as for bending, stooping, kneeling, crawling, jumping, climbing, and frequent reaching. May, on rare occasions, be required to work in a confined space or in a high, dangerous place
• May, on rare occasions be exposed to the risk of electric shock. May occasionally be exposed to the loud noise of speakers
• Must have precise hand-eye coordination, good spatial awareness, and the ability to identify and distinguish colors
• Must have the ability to move items of up to 100lbs.
• Occasionally required to work evenings and weekends to provide support at events

Commitment to Excellence - UHD

• Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
• Continuously strives to improve work performance.
• Accepts responsibility for his/her commitments to the university.
• Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Dependability

• Takes responsibility to accomplish job assignments within reasonable deadlines.
• Willing to accept new projects and/or commitments.
• Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
• Arrives to work on time prepared and ready to contribute.

Flexibility

• Willingly adjusts to changing work assignments or conditions.
• Open to changes in operational procedures, technology, and/or organizational structure.
• Views changes as opportunities for learning and professional development.
• Displays a positive attitude to encourage others.
• Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Focus on Customer Service

• Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
• Respectfully ascertains customer's needs and determines appropriate response.
• Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
• If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
• Follows up with customers on outstanding requests in a timely manner.
• Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.

Integrity

• Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
• Accepts responsibility for his/her actions.
• Respects and complies with department and university policies, procedures, and work rules.

Proficiency

• Possesses required job skills and knowledge.
• Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Respect and Cooperation

• Treats others with courtesy, respect, and dignity in the workplace.
• Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Support Proficiency

• Possesses comprehensive knowledge and skills with multiple hardware and software systems.
• Effectively applies expertise to identify and troubleshoot user issues.
• Competent to install and configure new systems.
• Willing to share expertise and provide technical support to others.