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Manager, Organizational and Talent Development

Basic Position Information

Job Code: 2577

Title: Manager, Organizational and Talent Development

Department: Employment Svcs & Operations

Essential Personnel: N

Job Family: Employment Services and Operations

Job Sub-Family: ESO Services

FLSA Classification: E

Job Grade: 17

Grade Min: $72,265

Grade Mid: $88,524

UHD Succession Plan: N

Criticality of Position: N/A

Career Ladder: In-Range

Campus Security Authority: Y

Screening Committee: N

Motor Vehicle Record Check: N

Job Summary

The Manager, Organizational and Talent Development aids in the orientation and development of managers. This position support the University's mission by developing and overseeing various skill development initiatives.


  • Designs and facilitates the Manager Development Program, ensuring that all new and newly promoted managers complete the program; maintain all attendance records. Maintain Manager Development (MD) learning calendar
  • Designs, promotes and facilitates development opportunities for all managers
  • Provides coaching sessions to managers to assist in skill building; Plans and facilitates departmental team building sessions
  • Oversees Talent Development activities and staff
  • Conducts training needs analysis to define management-related training needs, identifies problems and areas of concern through collaboration with Employee Relations; researches and gathers data pertinent to programing and assists with the evaluation and measurement of program effectiveness; creates reports and dashboards
  • Designs interventions to address specific management problems
  • Oversees University annual and new hire mandatory training
  • Advises and counsels managers in managing employee issues

Marginal Duties

  • Maintain UHD's leadership succession development plans
  • Performs all other duties as assigned

Supervisory Responsibilities

Direct Reports:

  • Full Time Employees

Delegation of Work:

  • Regularly assigns work to subordinate(s)

Supervision Given:

  • Has primary responsibility for conducting performance evaluations and making recommendations for hiring and dismissing employees.


Required Education:

  • Bachelor's degree

Required Experience:

  • Minimum of four (4) years of related job experience. Previous supervisory experience required


  • None required

Preferred Qualifications

  • Master's degree preferred
  • Experience designing and delivering learning content
  • Experience in employee development
  • Experience working with a Learning Management System (LMS)
  • Experience advising and counseling managers
  • Experience training and developing managers
  • Experience with personality assessment tools
  • SHRM, HRCI or ATD certification preferred

Knowledge, Skills and Abilities


  • Knowledge of initiatives that are appropriate and related trends, issues, and accepted practices.


  • Excellent interpersonal and communication skills - verbal and written
  • Strong analytical and problem solving skills
  • Strong relationship management skills
  • Strong technical acumen


  • Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community

Work Location and Physical Demands

Primary Work Location:

  • Works in an office environment

Physical Demands:

  • Work is performed in a typical interior work environment which does not subject the employee to any unpleasant elements
  • Individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks.
  • Clarity of vision is required

Position Specific Competencies

Commitment to Excellence - UHD

  • Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
  • Continuously strives to improve work performance.
  • Accepts responsibility for his/her commitments to the university.
  • Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Respect and Cooperation

  • Treats others with courtesy, respect, and dignity in the workplace.
  • Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.


  • Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
  • Accepts responsibility for his/her actions.
  • Respects and complies with department and university policies, procedures, and work rules.


  • Possesses required job skills and knowledge.
  • Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.


  • Takes responsibility to accomplish job assignments within reasonable deadlines.
  • Willing to accept new projects and/or commitments.
  • Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
  • Arrives to work on time prepared and ready to contribute.


  • Willingly adjusts to changing work assignments or conditions.
  • Open to changes in operational procedures, technology, and/or organizational structure.
  • Views changes as opportunities for learning and professional development.
  • Displays a positive attitude to encourage others.
  • Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Focus on Customer Service

  • Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
  • Respectfully ascertains customer's needs and determines appropriate response.
  • Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
  • If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
  • Follows up with customers on outstanding requests in a timely manner.
  • Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.

Computer/Automated System Proficiency

  • Proficient in the use of university applications or automated systems to perform job duties.
  • Complies with related policies, procedures, and work rules to maintain system security and data integrity.


  • Demonstrates the ability to orally convey subject or message clearly and concisely to the intended audience.
  • Generates interest and enthusiasm in the subject or message from the participants.
  • Responds to participants' reactions or comments, and adjusts delivery style and/or format of presentation as needed.
  • Possesses a thorough understanding of the subject or topic to provide practical responses to questions or issues.
  • Displays applicable visuals and provides appropriate written materials to support the presentation.


  • Supervises the work of staff employees.
  • Sets clear goals and expectations within reasonable timeframes.
  • Motivates staff through constructive feedback, challenging assignments, and recognition of achievements.
  • Provides mentorship and guidance by sharing expertise and best practices.
  • Supports staff by providing essential resources, professional development opportunities, and open communication.
  • Promptly addresses performance issues with appropriate measures and discretion.

Problem Solving

  • Formulates plans and strategies to proactively resolve anticipated problems.
  • Prudently responds to unforeseen problems through careful consideration and analysis of problem and relevant information and circumstances.
  • Recognizes and apprises appropriate university administrator when resolution requires senior management input and/or approval.

This job description may not encompass all duties and responsibilities associated with the position.

Last updated 5/12/2022 11:33 AM