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Manager, ABTC

Basic Position Information

Job Code: 3536

Title: Manager, ABTC

Department: Applied Business & Technology

Essential Personnel: N/A

Job Family: Academic Administration

Job Sub-Family: Program Administration

FLSA Classification: Exempt

Job Grade: 13

Grade Min: $47,731

Grade Mid: $57,277

UHD Succession Plan: N

Criticality of Position: N/A

Career Ladder: In-Range

Campus Security Authority: Y

Screening Committee: N

Motor Vehicle Record Check: Y

Job Summary

The Manager, Applied Business Technology oversees the office operations of the Applied Business and Technology Center, and supervises office staff and student workers.

Duties

  • Maintains the continuing education computer labs and makes hardware and software recommendations while coordinating with other departments throughout the university to develop continuing education programs
  • Prepares payroll paperwork and financial documents for instructors and office staff, including new vendor setup initiation, vouchers, requisitions, and payroll
  • Provides ongoing training and supervision to new and current employees; trains new student workers in the office; familiarizes new teachers with the university's continuing education courses
  • Maintains the database of all continuing education students, including maintaining student records, making modifications to accounts, and uploading any backup documentation required
  • Consults with and registers clients for a wide variety of training courses, discussing course material and future job applications with prospective students as required, and handling account registration and payment for students
  • Leads, manages, and prepares the CompuCamp team; prepares marketing materials and attends events to promote the summer camp
  • Installs and maintains software and hardware for training in the classroom; prepares the computers required during CompuCamp at all locations
  • Manages testing center operations, including the executions of exams; installs and updates the testing server and client machines; troubleshoot problems during an exam
  • Provides instruction in basic courses related to computers; substitutes for any teacher during the CompuCamp event as necessary

Marginal Duties

  • Performs all other duties as assigned

Supervisory Responsibilities

Direct Reports:

  • Supervises student workers and/or temporary employees

Delegation of Work:

  • May assign work to subordinate(s)

Supervision Given:

  • Trains and counsels subordinate(s). Provides recommendations to a supervisor on hiring new employees, coaching and counseling, training, and granting time off.

Qualifications

Required Education:

  • Bachelor's degree

Required Experience:

  • Minimum of three (3) years of related job experience

License/Certification:

  • Must maintain a valid, current driver's license

Preferred Qualifications

  • None

Knowledge, Skills and Abilities

Knowledge:

  • Knowledge of the higher education environment;
  • Knowledge of continuing education programs, and the related trends, issues, and accepted practices

Skills:

  • Strong technical skills, including proficiency in MS Office and Photoshop;
  • Excellent analytical and problem solving skills;
  • strong training skills

Abilities:

  • Ability to maintain a database;
  • Ability to use new computer software;
  • Ability to supervise and train subordinates;
  • Ability to communicate effectively with a wide range of individuals and constituencies in a diverse university community

Work Location and Physical Demands

Primary Work Location:

  • Works in an office environment.

Physical Demands:

  • Work is performed in a typical, comfortable interior work environment which does not subject the employee to any unpleasant elements;
  • Individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks

Position Specific Competencies

Commitment to Excellence - UHD

  • Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
  • Continuously strives to improve work performance.
  • Accepts responsibility for his/her commitments to the university.
  • Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Integrity

  • Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
  • Accepts responsibility for his/her actions.
  • Respects and complies with department and university policies, procedures, and work rules.

Respect and Cooperation

  • Treats others with courtesy, respect, and dignity in the workplace.
  • Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Proficiency

  • Possesses required job skills and knowledge.
  • Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Dependability

  • Takes responsibility to accomplish job assignments within reasonable deadlines.
  • Willing to accept new projects and/or commitments.
  • Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
  • Arrives to work on time prepared and ready to contribute.

Flexibility

  • Willingly adjusts to changing work assignments or conditions.
  • Open to changes in operational procedures, technology, and/or organizational structure.
  • Views changes as opportunities for learning and professional development.
  • Displays a positive attitude to encourage others.
  • Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Communicates Effectively

  • Communicates clearly, concisely, and with courtesy.
  • Carefully listens to customer or thoroughly reads correspondence, and uses good judgment to respond appropriately. (Customers can be students, external constituents, employees, or university guests.)
  • Communicates requests for further action or resources to appropriate individuals with tact.

Instruction/Training

  • Demonstrates the ability to orally convey subject or message clearly and concisely to the intended audience.
  • Generates interest and enthusiasm in the subject or message from the participants.
  • Responds to participants' reactions or comments, and adjusts delivery style and/or format of presentation as needed.
  • Possesses a thorough understanding of the subject or topic to provide practical responses to questions or issues.
  • Displays applicable visuals and provides appropriate written materials to support the presentation.

Support Proficiency

  • Possesses comprehensive knowledge and skills with multiple hardware and software systems.
  • Effectively applies expertise to identify and troubleshoot user issues.
  • Competent to install and configure new systems.
  • Willing to share expertise and provide technical support to others.

Student Advising/Assistance

  • Demonstrates the ability to advise and assist university students and/or prospective students with academic plans and course selection, financial options, career plans, and/or student opportunities.
  • Shares relevant knowledge and insight to apprise students of the university's programs and services.
  • Provides encouragement and guidance to foster student success.
  • Listens and responds to student requests and concerns with patience and understanding.
  • Treats students with respect.

Work Leadership

  • Leads the work of assigned staff.
  • Assigns projects and tasks with clear instructions and understanding of work to be performed.
  • Mentors and guides by sharing expertise, knowledge of work rules and procedures, and best practices.
  • Follows up to ensure tasks and projects are completed within reasonable timeframes.

This job description may not encompass all duties and responsibilities associated with the position.

Last updated 4/27/2022 6:11 AM