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Enrollment Counselor I

Basic Position Information

Job Code: 5296

Title: Enrollment Counselor I

Department: Undergraduate Admissions

Essential Personnel: N/A

Job Family: Enrollment Management

Job Sub-Family: Admissions

FLSA Classification: NE

Job Grade: 10

Grade Min: $36,294

Grade Mid: $42,645

UHD Succession Plan: N/A

Criticality of Position: N/A

Career Ladder: Pre-Defined

Campus Security Authority: Y

Screening Committee: N

Motor Vehicle Record Check: N

Job Summary

The Enrollment Counselor I provides high-level professional customer service to students, faculty, staff, and the community in the Office of Admissions. The Counselor serves as liaison for Enrollment Services and supervises student assistants in Admissions.

Duties

  • Recruits and advises prospective students on course transferability
  • Receives and answers questions forwarded from other enrollment service areas; logs calls received in a tracking database for reporting and resolution purposes
  • Provides general information and answers inquiries received via telephone, web based technologies, and walk-in customers regarding the various enrollment processes and offerings of the university
  • Communicates effectively and professionally with students, internal departments, and external entities, to resolve difficult and complex customer issues
  • Provides instructions on how to obtain and complete university documents; accepts official university information and documents and reviews and/or completes as necessary
  • Represents the university at college and career fairs, conventions, and student recruitment events

Marginal Duties

  • Performs all other duties as assigned

Supervisory Responsibilities

Direct Reports:

  • Supervises student workers

Delegation of Work:

  • Regularly assigns work to subordinate(s)

Supervision Given:

  • Supervises the work of student employees.

Qualifications

Required Education:

  • Bachelor's degree

Required Experience:

  • Minimum of two (2) years of related job experience

License/Certification:

  • None required

Preferred Qualifications

  • None

Knowledge, Skills and Abilities

Knowledge:

  • Knowledge of the enrollment policies and procedures at the university, and of the related trends, issues, and accepted practices.

Skills:

  • Strong analytical and problem solving skills; excellent interpersonal and communication skills; good customer service skills.

Abilities:

  • Ability to build a rapport with prospective students; ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.

Work Location and Physical Demands

Primary Work Location:

  • Works in an office environment.

Physical Demands:

  • Work is performed in a typical, comfortable interior work environment which does not subject the employee to any unpleasant elements
  • Individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks.
  • Occasional lifting and carrying of up to 10lbs may be required

Position Specific Competencies

Commitment to Excellence - UHD

  • Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
  • Continuously strives to improve work performance.
  • Accepts responsibility for his/her commitments to the university.
  • Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Respect and Cooperation

  • Treats others with courtesy, respect, and dignity in the workplace.
  • Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Integrity

  • Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
  • Accepts responsibility for his/her actions.
  • Respects and complies with department and university policies, procedures, and work rules.

Proficiency

  • Possesses required job skills and knowledge.
  • Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Dependability

  • Takes responsibility to accomplish job assignments within reasonable deadlines.
  • Willing to accept new projects and/or commitments.
  • Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
  • Arrives to work on time prepared and ready to contribute.

Flexibility

  • Willingly adjusts to changing work assignments or conditions.
  • Open to changes in operational procedures, technology, and/or organizational structure.
  • Views changes as opportunities for learning and professional development.
  • Displays a positive attitude to encourage others.
  • Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Computer/Automated System Proficiency

  • Proficient in the use of university applications or automated systems to perform job duties.
  • Complies with related policies, procedures, and work rules to maintain system security and data integrity.

Student Advising/Assistance

  • Demonstrates the ability to advise and assist university students and/or prospective students with academic plans and course selection, financial options, career plans, and/or student opportunities.
  • Shares relevant knowledge and insight to apprise students of the university's programs and services.
  • Provides encouragement and guidance to foster student success.
  • Listens and responds to student requests and concerns with patience and understanding.
  • Treats students with respect.

This job description may not encompass all duties and responsibilities associated with the position.

Last updated 4/27/2022 6:10 AM