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Discovery Services Coordinator Librarian

Basic Position Information

Job Code: 2050

Title: Discovery Services Coordinator Librarian

Department: Library

Essential Personnel: N/A

Job Family: Academic Administration

Job Sub-Family: Library

FLSA Classification: E

Job Grade: 15

Grade Min: $58,809

Grade Mid: $70,571

UHD Succession Plan: N

Criticality of Position: N/A

Career Ladder: In-Range

Campus Security Authority: Y

Screening Committee: N

Motor Vehicle Record Check: N

Job Summary

The Discovery Services Coordinator Librarian plans and implements the library's online information services, including the library web site, discovery services, and digital content repositories. The Coordinator collaborates with the Assistant Director in the assessment of online services to effectively support the academic mission and goals of the university.

Duties

  • Manages access, discovery, problem resolution, and assessment of all library technologies
  • Supervises staff who provide technical support for library staff, library computer labs, and electronic classrooms, and who ensure that the library's web presence is accurate, up-to-date, and accessible
  • Serves as primary contact with internal departments and vendors concerning library technologies
  • Provides reference services via technology and in-person
  • Provides general and specialized instruction to faculty and students; serves as subject librarian and faculty liaison to selected departments
  • Advises the Assistant Director Library Technical Services on strategic planning of current and future technology projects in the library and in the university

Marginal Duties

  • Performs all other duties as assigned

Supervisory Responsibilities

Direct Reports:

  • Full-time Employees

Delegation of Work:

  • Regularly assigns work to subordinate(s)

Supervision Given:

  • Has primary responsibility for conducting performance evaluations and making recommendations for hiring and dismissing employees.

Qualifications

Required Education:

  • Master's degree in Library and Information Science or a related field from a University accredited by the American Library Association.

Required Experience:

  • Minimum of three (3) years of related job experience

License/Certification:

  • None required

Preferred Qualifications

  • None

Knowledge, Skills and Abilities

Knowledge:

  • Knowledge of implementing library systems, including remote authentication services, integrated library systems, discovery services, and link resolvers;
  • Knowledge of the related trends, issues, and accepted practices.

Skills:

  • Good project management skills;
  • Strong analytical and problem solving skills;
  • Excellent interpersonal, customer service, and communication skills.

Abilities:

  • Ability to provide support for library-specific software;
  • Ability to effectively communicate and collaborate with a wide range of individuals and constituencies in a diverse university community.

Work Location and Physical Demands

Primary Work Location:

  • Works in an office environment (4 - 6 hours), classroom, training room, or auditorium (2 - 4 hours) or a library environment (up to 8 hours).

Physical Demands:

  • Work is performed in a typical interior work environment which does not subject the employee to any unpleasant elements; individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks
  • Must have precise hand-eye coordination, good spatial awareness, and the ability to identify and distinguish colors

Position Specific Competencies

Commitment to Excellence - UHD

  • Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
  • Continuously strives to improve work performance.
  • Accepts responsibility for his/her commitments to the university.
  • Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Respect and Cooperation

  • Treats others with courtesy, respect, and dignity in the workplace.
  • Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Integrity

  • Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
  • Accepts responsibility for his/her actions.
  • Respects and complies with department and university policies, procedures, and work rules.

Proficiency

  • Possesses required job skills and knowledge.
  • Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Dependability

  • Takes responsibility to accomplish job assignments within reasonable deadlines.
  • Willing to accept new projects and/or commitments.
  • Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
  • Arrives to work on time prepared and ready to contribute.

Flexibility

  • Willingly adjusts to changing work assignments or conditions.
  • Open to changes in operational procedures, technology, and/or organizational structure.
  • Views changes as opportunities for learning and professional development.
  • Displays a positive attitude to encourage others.
  • Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Focus on Customer Service

  • Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
  • Respectfully ascertains customer's needs and determines appropriate response.
  • Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
  • If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
  • Follows up with customers on outstanding requests in a timely manner.
  • Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.

Functional Expertise

  • Possesses comprehensive knowledge and skills in one or more functional areas.
  • Effectively applies expertise to identify user issues with existing systems and coordinate resolution with technical staff.
  • Understands business processes to successfully integrate them with existing and new systems.
  • Competent to coordinate requests for system modifications with technical staff.
  • Willing to share expertise and provide functional assistance to others.

Writing Proficiency

  • Demonstrates the ability to express information clearly and concisely in writing.
  • Formulates and writes information to effectively communicate messages, ideas, and/or concepts for the intended recipient or audience.
  • Uses appropriate words and tone, and correct grammar.

Supervision

  • Supervises the work of staff employees.
  • Sets clear goals and expectations within reasonable timeframes.
  • Motivates staff through constructive feedback, challenging assignments, and recognition of achievements.
  • Provides mentorship and guidance by sharing expertise and best practices.
  • Supports staff by providing essential resources, professional development opportunities, and open communication.
  • Promptly addresses performance issues with appropriate measures and discretion.

This job description may not encompass all duties and responsibilities associated with the position.

Last updated 4/27/2022 6:10 AM