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Director, University Business Services

Basic Position Information

Job Code: 2652

Title: Director, University Business Services

Department: University Business Services

Essential Personnel: N/A

Job Family: Administrative Operations

Job Sub-Family: Administrative Operations

FLSA Classification: E

Job Grade: 19

Grade Min: $91,458

Grade Mid: $112,036

UHD Succession Plan: N/A

Criticality of Position: Significant

Career Ladder: Individualized

Campus Security Authority: Y

Screening Committee: Y

Motor Vehicle Record Check: N

Job Summary

The Director, University Business Services manages the contractual relationship between the university and external auxiliary providers, and oversees internal auxiliary services, consisting of Parking & Transportation Services, and Shipping, Receiving, and Mailroom.

Duties

  • Serves as liaison between the university and external auxiliary providers, including food services, campus store services, and beverage and snack vending, to ensure contract compliance
  • Oversees the administration of the university's Parking & Transportation Services, including parking permit sales, parking enforcement, management and maintenance of university owned parking lots, shuttle bus services, university fleet management, and visitor parking
  • Oversees the administration of the Shipping, Receiving, and Mailroom services, including ensuring that departmental operating procedures and controls enable the appropriate handling of incoming and outgoing mail and packages
  • Conducts research as required
  • Generates ad hoc reports to project auxiliary revenue for the internal UH System purposes as required
  • Provides oversight for financial and personnel-related transactions for the division in the absence of the Executive Director, Administrative Operations and Compliance

Marginal Duties

  • Performs all other duties as assigned

Supervisory Responsibilities

Direct Reports:

  • Supervises full-time and part-time employees

Delegation of Work:

  • Regularly assigns work to subordinate(s)

Supervision Given:

  • Has primary responsibility for conducting performance evaluations and making recommendations for hiring and dismissing employees.

Qualifications

Required Education:

  • Master's degree in Business or a related field

Required Experience:

  • Minimum of five (5) years of related job experience

License/Certification:

  • None required

Preferred Qualifications

  • Participation in NACAS - National Association of College Auxiliary Services is preferred

Knowledge, Skills and Abilities

Knowledge:

  • Knowledge of the processes, trends, and best practices in the auxiliary services industry

Skills:

  • Strong analytical and problem solving skills;
  • Excellent interpersonal and communication skills

Abilities:

  • Ability to analyze financial sales and commission revenue trends;
  • Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community

Work Location and Physical Demands

Primary Work Location:

  • Works in an office environment

Physical Demands:

  • Work is normally performed in a typical, comfortable interior work environment which does not subject the employee to any unpleasant elements;
  • Individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks
  • May occasionally involves exposure to inclement weather and/or extreme temperatures

Position Specific Competencies

Commitment to Excellence - UHD

  • Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
  • Continuously strives to improve work performance.
  • Accepts responsibility for his/her commitments to the university.
  • Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Respect and Cooperation

  • Treats others with courtesy, respect, and dignity in the workplace.
  • Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Decision Making

  • Demonstrates the ability to make informed decisions in a timely manner.
  • Assimilates and/or secures relevant information to assess the risks and benefits of alternatives.
  • Considers impact of decision in the long and short term.

Integrity

  • Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
  • Accepts responsibility for his/her actions.
  • Respects and complies with department and university policies, procedures, and work rules.

Proficiency

  • Possesses required job skills and knowledge.
  • Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Dependability

  • Takes responsibility to accomplish job assignments within reasonable deadlines.
  • Willing to accept new projects and/or commitments.
  • Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
  • Arrives to work on time prepared and ready to contribute.

Flexibility

  • Willingly adjusts to changing work assignments or conditions.
  • Open to changes in operational procedures, technology, and/or organizational structure.
  • Views changes as opportunities for learning and professional development.
  • Displays a positive attitude to encourage others.
  • Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Customer Relations Management

  • Ensures customer's needs and expectations are addressed within his/her department or section. (Customers can be students, external constituents, employees, or university guests.)
  • Mentors and guides department/section staff by sharing knowledge and best practices to appropriately respond to customer's requests.
  • Monitors staff interactions with customers for professional conduct, consistent application of university policies and procedures, and follow up of outstanding requests.
  • Assumes responsibility for addressing complex or unusual requests.

Organizational Management

  • Manages department or section planning and assessment consistent with the university's goals and objectives and executive management's directives.
  • Develops and oversees administration of the department/section budget to ensure effective utilization of financial resources and appropriate disbursement of funds.
  • Fosters a cooperative and productive work environment that advances department/section operations and initiatives through motivation, encouragement, and professional development of staff.
  • Develops department/section procedures and work rules for compliance with government regulations and university policies; participates in the development and revision of applicable university policies.
  • Competently represents the department/section through interactions with the university community and/or external constituents.

Supervision

  • Supervises the work of staff employees.
  • Sets clear goals and expectations within reasonable timeframes.
  • Motivates staff through constructive feedback, challenging assignments, and recognition of achievements.
  • Provides mentorship and guidance by sharing expertise and best practices.
  • Supports staff by providing essential resources, professional development opportunities, and open communication.
  • Promptly addresses performance issues with appropriate measures and discretion.

Building External Relationships

  • Demonstrates the ability to build rapport and develop relationships with external constituents.
  • Displays a genuine interest in constituents' ideas and concerns, and pursues mutual interests and aspirations between the university and external constituents.
  • Builds trust and forms alliances through shared respect and cooperation.

This job description may not encompass all duties and responsibilities associated with the position.

Last updated 4/27/2022 6:10 AM