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Director, Technical Services

Basic Position Information

Job Code: 2460

Title: Director, Technical Services

Department: Technical Services

Essential Personnel: N

Job Family: Technology Services

Job Sub-Family: Technical Services

FLSA Classification: E

Job Grade: 20

Grade Min: $105,177

Grade Mid: $128,842

UHD Succession Plan: Y

Criticality of Position: Vital

Career Ladder: Individualized

Campus Security Authority: Y

Screening Committee: Y

Motor Vehicle Record Check: Y

Job Summary

The Director, Technical Services leads the Technical Services section in the IT department, which consists of the Windows, Linux, and Networking teams that support the enterprise-wide infrastructure of the university.

Duties

  • Represents Technical Services in new initiatives and existing projects across the university by attending meetings, making suggestions, and working with others inside and outside of the IT department
  • Oversees the financial responsibilities of Technical Services, including software and hardware renewals and any new projects requiring professional services, software, or hardware acquisitions
  • Supervises all aspects of staff management including professional development, staff selection, and performance evaluations
  • Develops and implements security strategies, policies, and procedures consistent with applicable law, university policies, and the university's educational mission
  • Researches and develops new technologies to aid with disaster recovery, to develop cloud initiatives, to improve the use of current technologies, and to make financial savings

Marginal Duties

  • Performs all other duties as assigned.

Supervisory Responsibilities

Direct Reports:

  • Full Time Employees

Delegation of Work:

  • Regularly assigns work to subordinate(s).

Supervision Given:

  • Has primary responsibility for conducting performance evaluations and making recommendations for hiring and dismissing employees.

Qualifications

Required Education:

  • Bachelor's degree

Required Experience:

  • Minimum of five (5) years of related job experience, including extensive technical experiences with one or more infrastructure technologies; local and wide area Networking Operation, Server and Database administration, or Information Security.

License/Certification:

  • Driver's License

Preferred Qualifications

  • Bachelor's degree in Computer Science or a related field

Knowledge, Skills and Abilities

Knowledge:

  • Strong knowledge of all aspects of managing a Technical Services section
  • Knowledge of trends, issues, and accepted practices relevant to the position

Skills:

  • Proficiency in MS Excel
  • Strong management skills
  • Strong analytical and problem solving skills
  • Excellent interpersonal and communication skills

Abilities:

  • Ability to hire, supervise, and evaluate professional staff
  • Ability to manage budgets
  • Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community

Work Location and Physical Demands

Primary Work Location:

  • Works in an office environment.

Physical Demands:

  • Work is normally performed in a typical interior work environment, which does not subject the employee to any unpleasant elements
  • Position is physically comfortable; individual has discretion about sitting walking, standing, etc.
  • Work environment involves minimal exposure to physical risks
  • Must have the ability to move items of up to 25lbs

Position Specific Competencies

Commitment to Excellence - UHD

  • Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
  • Continuously strives to improve work performance.
  • Accepts responsibility for his/her commitments to the university.
  • Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Customer Relations Management

  • Ensures customer's needs and expectations are addressed within his/her department or section. (Customers can be students, external constituents, employees, or university guests.)
  • Mentors and guides department/section staff by sharing knowledge and best practices to appropriately respond to customer's requests.
  • Monitors staff interactions with customers for professional conduct, consistent application of university policies and procedures, and follow up of outstanding requests.
  • Assumes responsibility for addressing complex or unusual requests.

Decision Making

  • Demonstrates the ability to make informed decisions in a timely manner.
  • Assimilates and/or secures relevant information to assess the risks and benefits of alternatives.
  • Considers impact of decision in the long and short term.

Dependability

  • Takes responsibility to accomplish job assignments within reasonable deadlines.
  • Willing to accept new projects and/or commitments.
  • Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
  • Arrives to work on time prepared and ready to contribute.

Flexibility

  • Willingly adjusts to changing work assignments or conditions.
  • Open to changes in operational procedures, technology, and/or organizational structure.
  • Views changes as opportunities for learning and professional development.
  • Displays a positive attitude to encourage others.
  • Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Integrity

  • Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
  • Accepts responsibility for his/her actions.
  • Respects and complies with department and university policies, procedures, and work rules.

Organizational Management

  • Manages department or section planning and assessment consistent with the university's goals and objectives and executive management's directives.
  • Develops and oversees administration of the department/section budget to ensure effective utilization of financial resources and appropriate disbursement of funds.
  • Fosters a cooperative and productive work environment that advances department/section operations and initiatives through motivation, encouragement, and professional development of staff.
  • Develops department/section procedures and work rules for compliance with government regulations and university policies; participates in the development and revision of applicable university policies.
  • Competently represents the department/section through interactions with the university community and/or external constituents.

Proficiency

  • Possesses required job skills and knowledge.
  • Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Respect and Cooperation

  • Treats others with courtesy, respect, and dignity in the workplace.
  • Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Supervision

  • Supervises the work of staff employees.
  • Sets clear goals and expectations within reasonable timeframes.
  • Motivates staff through constructive feedback, challenging assignments, and recognition of achievements.
  • Provides mentorship and guidance by sharing expertise and best practices.
  • Supports staff by providing essential resources, professional development opportunities, and open communication.
  • Promptly addresses performance issues with appropriate measures and discretion.

This job description may not encompass all duties and responsibilities associated with the position.

Last updated 4/27/2022 6:10 AM