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Director, Student Transition Programs and Welcome Center

Basic Position Information

Job Code: 2168

Title: Director, Student Transition Programs and Welcome Center

Department: Enrollment Management

Essential Personnel: N

Job Family: Student Operations

Job Sub-Family: Student Success

FLSA Classification: E

Job Grade: 15

Grade Min: $58,809

Grade Mid: $70,571

UHD Succession Plan: N

Criticality of Position: Significant

Career Ladder: Individualized

Campus Security Authority: Y

Screening Committee: Y

Motor Vehicle Record Check: N

Job Summary

The Director, Student Transition Programs & Welcome Center develops, implements, and assesses all programs and business processes that support new student acculturation and orientation into the University.

Duties

  • Develops, plans, implements and assesses all new undergraduate student and parent/family orientation programs, while working collaboratively with Academic Affairs, Student Affairs, and University Colleges
  • Oversees communications for all admitted undergraduate students
  • Serves as a liaison between Admissions, Testing, Advising, and Veterans Services in order to contact students who are TSI incomplete; assists with organizing testing, and provides guidance on remediation needs
  • Develops, maintains, and assesses online orientation programs for students unable to attend orientation in person
  • Recruits and trains orientation leaders
  • Provides and oversees customer service at the university's Welcome Center and Information Desk and at the Virtual Welcome Center

Marginal Duties

  • Performs all other duties as assigned.

Supervisory Responsibilities

Direct Reports:

  • Supervises student workers

Delegation of Work:

  • May assign work to subordinate(s)

Supervision Given:

  • Supervises the work of student employees

Qualifications

Required Education:

  • Master's Degree

Required Experience:

  • Minimum of five (5) years of related job experience

License/Certification:

  • None required

Preferred Qualifications

  • None

Knowledge, Skills and Abilities

Knowledge:

  • Knowledge of the processes, trends, and best practices in the student transition programs and in running a Welcome Center in a higher education environment.

Skills:

  • Good technical skills, including proficiency in MS Office
  • Strong analytical and problem solving skills
  • Excellent interpersonal and communication skills

Abilities:

  • Ability to understand how orientation programs fit into the larger picture of higher education
  • Ability to be enthusiastic about working with students and families
  • Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community

Work Location and Physical Demands

Primary Work Location:

  • Works in an office environment 6 to 8 hours. Due to the nature of the work, centering around new student orientation and student events, some work may be performed outdoors.

Physical Demands:

  • Work is normally performed in a typical interior work environment which does not subject the employee to any unpleasant elements
  • Position is physically comfortable; individual has discretion about sitting (60%), walking (20%), and standing (20%).
  • Must be able to lift, carry, push, and pull 5-10lbs.
  • Work environment involves minimal exposure to physical risks.

Position Specific Competencies

Commitment to Excellence - UHD

  • Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
  • Continuously strives to improve work performance.
  • Accepts responsibility for his/her commitments to the university.
  • Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Dependability

  • Takes responsibility to accomplish job assignments within reasonable deadlines.
  • Willing to accept new projects and/or commitments.
  • Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
  • Arrives to work on time prepared and ready to contribute.

Flexibility

  • Willingly adjusts to changing work assignments or conditions.
  • Open to changes in operational procedures, technology, and/or organizational structure.
  • Views changes as opportunities for learning and professional development.
  • Displays a positive attitude to encourage others.
  • Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Integrity

  • Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
  • Accepts responsibility for his/her actions.
  • Respects and complies with department and university policies, procedures, and work rules.

Problem Solving

  • Formulates plans and strategies to proactively resolve anticipated problems.
  • Prudently responds to unforeseen problems through careful consideration and analysis of problem and relevant information and circumstances.
  • Recognizes and apprises appropriate university administrator when resolution requires senior management input and/or approval.

Proficiency

  • Possesses required job skills and knowledge.
  • Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Respect and Cooperation

  • Treats others with courtesy, respect, and dignity in the workplace.
  • Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Work Leadership

  • Leads the work of assigned staff.
  • Assigns projects and tasks with clear instructions and understanding of work to be performed.
  • Mentors and guides by sharing expertise, knowledge of work rules and procedures, and best practices.
  • Follows up to ensure tasks and projects are completed within reasonable timeframes.

Customer Relations Management

  • Ensures customer's needs and expectations are addressed within his/her department or section. (Customers can be students, external constituents, employees, or university guests.)
  • Mentors and guides department/section staff by sharing knowledge and best practices to appropriately respond to customer's requests.
  • Monitors staff interactions with customers for professional conduct, consistent application of university policies and procedures, and follow up of outstanding requests.
  • Assumes responsibility for addressing complex or unusual requests.

This job description may not encompass all duties and responsibilities associated with the position.

Last updated 4/27/2022 6:10 AM