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Director, PeopleSoft Business Process and Services

Basic Position Information

Job Code: 2412

Title: Director, PeopleSoft Business Process and Services

Department: Information Technology

Essential Personnel: N

Job Family: Technology Services

Job Sub-Family: Enterprise Systems

FLSA Classification: E

Job Grade: 20

Grade Min: $105,177

Grade Mid: $128,842

UHD Succession Plan: N

Criticality of Position: N/A

Career Ladder: Individualized

Campus Security Authority: Y

Screening Committee: Y

Motor Vehicle Record Check: N

Job Summary

The Director, PeopleSoft Business Process & Services provides oversight and direction for PeopleSoft business operations and service, and oversees business processes reviews and business process re-engineering.

Duties

  • Collaborates with the accounting and business offices to review financial and accounting business processes
  • Develops new processes to maximize system efficiency and customer service
  • Reviews financial system configurations in PeopleSoft to ensure efficiency and accuracy
  • Provides guidance and support to all PeopleSoft users; develops leadership and operations reports for the PeopleSoft student, financial, and human resources systems
  • Oversees the development of complex PeopleSoft queries for individual units
  • Serves a project lead and subject matter experts for PeopleSoft related projects
  • Provides guidance to the university's IT leadership, Chief Accounting Officer, Enrollment Services leadership, and others as necessary
  • Designs and conducts PeopleSoft training and support materials for PeopleSoft and other administrative and business operations

Marginal Duties

  • Performs all other duties as assigned.

Supervisory Responsibilities

Direct Reports:

  • None

Delegation of Work:

  • N/A

Supervision Given:

  • N/A

Qualifications

Required Education:

  • Bachelor's Degree in Business, Technology, or a related field

Required Experience:

  • Minimum of ten (10) years of experience with all aspects of PeopleSoft software setup and system implementation
  • Minimum of five (5) years with Campus Solutions and SIS implementation in higher education
  • Experience in new system implementation and system conversion

License/Certification:

  • None required

Preferred Qualifications

  • Master's degree (MBA, Business, Accounting) is preferred
  • Banner familiarity is preferred
  • Experience in SIS system conversion in higher education is preferred

Knowledge, Skills and Abilities

Knowledge:

  • Knowledge of Higher Education policy on tuition, fee charging, refunding, sponsorship payment, and taxes
  • Knowledge of basic accounting terms and processes.

Skills:

  • Good technical skills, including PeopleSoft SQL and proficiency in MS Office
  • Strong analytical and problem solving skills
  • Excellent interpersonal and communication skills
  • Good presentation skills

Abilities:

  • Ability to train people
  • Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community

Work Location and Physical Demands

Primary Work Location:

  • Works in an office environment.

Physical Demands:

  • Work is performed in a typical, comfortable interior work environment which does not subject the employee to any unpleasant elements
  • Individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks.

Position Specific Competencies

Commitment to Excellence - UHD

  • Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
  • Continuously strives to improve work performance.
  • Accepts responsibility for his/her commitments to the university.
  • Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Respect and Cooperation

  • Treats others with courtesy, respect, and dignity in the workplace.
  • Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Integrity

  • Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
  • Accepts responsibility for his/her actions.
  • Respects and complies with department and university policies, procedures, and work rules.

Dependability

  • Takes responsibility to accomplish job assignments within reasonable deadlines.
  • Willing to accept new projects and/or commitments.
  • Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
  • Arrives to work on time prepared and ready to contribute.

Flexibility

  • Willingly adjusts to changing work assignments or conditions.
  • Open to changes in operational procedures, technology, and/or organizational structure.
  • Views changes as opportunities for learning and professional development.
  • Displays a positive attitude to encourage others.
  • Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Proficiency

  • Possesses required job skills and knowledge.
  • Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Focus on Customer Service

  • Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
  • Respectfully ascertains customer's needs and determines appropriate response.
  • Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
  • If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
  • Follows up with customers on outstanding requests in a timely manner.
  • Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.

Decision Making

  • Demonstrates the ability to make informed decisions in a timely manner.
  • Assimilates and/or secures relevant information to assess the risks and benefits of alternatives.
  • Considers impact of decision in the long and short term.

Instruction/Training

  • Demonstrates the ability to orally convey subject or message clearly and concisely to the intended audience.
  • Generates interest and enthusiasm in the subject or message from the participants.
  • Responds to participants' reactions or comments, and adjusts delivery style and/or format of presentation as needed.
  • Possesses a thorough understanding of the subject or topic to provide practical responses to questions or issues.
  • Displays applicable visuals and provides appropriate written materials to support the presentation.

Technical Expertise

  • Possesses comprehensive knowledge and skills in a technical area.
  • Effectively applies expertise to troubleshoot existing systems and develop solutions with existing technology.
  • Competent to learn new technologies and integrate them with existing technology.
  • Willing to share expertise and provide technical assistance to others.

This job description may not encompass all duties and responsibilities associated with the position.

Last updated 4/27/2022 6:10 AM