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Director, Enterprise Systems

Basic Position Information

Job Code: 2216

Title: Director, Enterprise Systems

Department: Enterprise Systems

Essential Personnel: N

Job Family: Technology Services

Job Sub-Family: Enterprise Systems

FLSA Classification: E

Job Grade: 20

Grade Min: $105,177

Grade Mid: $128,842

UHD Succession Plan: Y

Criticality of Position: Vital

Career Ladder: Individualized

Campus Security Authority: Y

Screening Committee: Y

Motor Vehicle Record Check: N

Job Summary

The Director, Enterprise Systems directs the administrative application development group and web application development projects, manages administrative technology service projects, and maintains the student information system application.

Duties

  • Manages the administrative technology services and projects.
  • Participates in the overall planning and management of services offered, collaborating with other directors and managers as necessary to improve services.
  • Oversees the maintenance and operations of the student information system; monitors the student information system application performance.
  • Oversees the development of new processes to provide data integration for various third party applications; oversees the development of in-house applications to integrate with the student information system.
  • Schedules the server processes on a daily basis; monitors problems that arise on the servers.

Marginal Duties

  • Performs all other duties as assigned.

Supervisory Responsibilities

Direct Reports:

  • Full Time Employees

Delegation of Work:

  • Regularly assigns work to subordinate(s)

Supervision Given:

  • Has primary responsibility for conducting performance evaluations and making recommendations for hiring and dismissing employees.

Qualifications

Required Education:

  • Professional degree in Computer Information Technology, Computer Science, or a related field

Required Experience:

  • Minimum of seven (7) years of experience with the development, implementation, and operational oversight of Enterprise Systems

License/Certification:

  • None required

Preferred Qualifications

  • None

Knowledge, Skills and Abilities

Knowledge:

  • Knowledge of the processes, trends, and best practices in managing enterprise systems in higher education.

Skills:

  • Good technical skills, including strong proficiency in relational databases, application design, and application and business logics;
  • Strong analytical and problem solving skills;
  • Excellent interpersonal and communication skills.

Abilities:

  • Ability to lead and manage a team;
  • Ability to troubleshoot issues that arise;
  • Ability to manage multiple projects and assignments simultaneously;
  • Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.

Work Location and Physical Demands

Primary Work Location:

  • Works in an office environment.

Physical Demands:

  • Work is performed in a typical, comfortable interior work environment which does not subject the employee to any unpleasant elements; individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks. Must have precise hand-eye coordination, good spatial awareness, and the ability to identify and distinguish colors.

Position Specific Competencies

Commitment to Excellence - UHD

  • Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
  • Continuously strives to improve work performance.
  • Accepts responsibility for his/her commitments to the university.
  • Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Customer Relations Management

  • Ensures customer's needs and expectations are addressed within his/her department or section. (Customers can be students, external constituents, employees, or university guests.)
  • Mentors and guides department/section staff by sharing knowledge and best practices to appropriately respond to customer's requests.
  • Monitors staff interactions with customers for professional conduct, consistent application of university policies and procedures, and follow up of outstanding requests.
  • Assumes responsibility for addressing complex or unusual requests.

Decision Making

  • Demonstrates the ability to make informed decisions in a timely manner.
  • Assimilates and/or secures relevant information to assess the risks and benefits of alternatives.
  • Considers impact of decision in the long and short term.

Dependability

  • Takes responsibility to accomplish job assignments within reasonable deadlines.
  • Willing to accept new projects and/or commitments.
  • Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
  • Arrives to work on time prepared and ready to contribute.

Flexibility

  • Willingly adjusts to changing work assignments or conditions.
  • Open to changes in operational procedures, technology, and/or organizational structure.
  • Views changes as opportunities for learning and professional development.
  • Displays a positive attitude to encourage others.
  • Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Integrity

  • Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
  • Accepts responsibility for his/her actions.
  • Respects and complies with department and university policies, procedures, and work rules.

Organizational Management

  • Manages department or section planning and assessment consistent with the university's goals and objectives and executive management's directives.
  • Develops and oversees administration of the department/section budget to ensure effective utilization of financial resources and appropriate disbursement of funds.
  • Fosters a cooperative and productive work environment that advances department/section operations and initiatives through motivation, encouragement, and professional development of staff.
  • Develops department/section procedures and work rules for compliance with government regulations and university policies; participates in the development and revision of applicable university policies.
  • Competently represents the department/section through interactions with the university community and/or external constituents.

Proficiency

  • Possesses required job skills and knowledge.
  • Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Respect and Cooperation

  • Treats others with courtesy, respect, and dignity in the workplace.
  • Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Supervision

  • Supervises the work of staff employees.
  • Sets clear goals and expectations within reasonable timeframes.
  • Motivates staff through constructive feedback, challenging assignments, and recognition of achievements.
  • Provides mentorship and guidance by sharing expertise and best practices.
  • Supports staff by providing essential resources, professional development opportunities, and open communication.
  • Promptly addresses performance issues with appropriate measures and discretion.

This job description may not encompass all duties and responsibilities associated with the position.

Last updated 4/27/2022 6:10 AM