Skip to main content

Coordinator, Assessment Management and Tracking System

Basic Position Information

Job Code: 2774

Title: Coordinator, Assessment Management and Tracking System

Department: College of Public Service

Essential Personnel: N

Job Family: Technology Services

Job Sub-Family: Non-IT Technical Staff

FLSA Classification: E

Job Grade: 15

Grade Min: $58,809

Grade Mid: $70,571

UHD Succession Plan: N

Criticality of Position: N/A

Career Ladder: In-Range

Campus Security Authority: Y

Screening Committee: N

Motor Vehicle Record Check: N

Job Summary

The Coordinator, Assessment Management and Tracking System serves as the lead administrator for TK20, maintaining the technology platform for all secondary applications, students' e-portfolios, and student teaching/field placement binders for students in the College of Public Service.


  • Serves as the owner for the implementation of TK20 throughout the College of Public Service, training and supporting students, faculty, and CPS community partners, by developing tutorials and training aids, and reporting all information within TK20.
  • Serves as the main point of contact and service for all TK20 users both within UHD and the external community.
  • Maps and documents processes to ensure compliance with external accrediting bodies and TEA.
  • Provides reports for both internal and external partners to enhance data-driven decision-making; uses both internal and external data sets to inform policy, procedures, and decision-making within programs.
  • Establishes a set of measures to track progress relating to the goals and activities of the college; creates visualizations and dashboards to show potential improvements and areas that need attention.
  • Provides assistance to faculty with internal and external databases.
  • Represents CPS on the Data Integrity Taskforce and other at university-level meetings.
  • Works with College Leadership to provide project management and collaboration across college initiatives, including student recruitment and retention, college growth, and external partnerships.

Marginal Duties

  • Performs all other duties as assigned.

Supervisory Responsibilities

Direct Reports:

  • None

Delegation of Work:

  • N/A

Supervision Given:

  • N/A


Required Education:

  • Bachelor's degree in Social Work, Education, Sociology, Communications, or a related field

Required Experience:

  • Minimum of five (5) years of related job experience


  • None required

Preferred Qualifications

  • Knowledge of programmatic assessment, specialty and regional accreditation requirements, and trends and best practice in assessment and accreditation is preferred.

Knowledge, Skills and Abilities


  • Knowledge and understanding of learning management systems;


  • Good technical skills, including proficiency in MS Excel;
  • Strong analytical and problem solving skills;
  • Excellent interpersonal and communication skills;
  • Good time management skills.


  • Ability to multitask;
  • Ability to work with others to troubleshoot individual or systematic issues;
  • Ability to effectively communicate with a wide range of individuals and constituencies in a diverse university community.

Work Location and Physical Demands

Primary Work Location:

  • Works in an office environment.

Physical Demands:

  • Work is performed in a typical interior work environment which does not subject the employee to any unpleasant elements; individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks.

Position Specific Competencies

Commitment to Excellence - UHD

  • Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
  • Continuously strives to improve work performance.
  • Accepts responsibility for his/her commitments to the university.
  • Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.


  • Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
  • Accepts responsibility for his/her actions.
  • Respects and complies with department and university policies, procedures, and work rules.

Respect and Cooperation

  • Treats others with courtesy, respect, and dignity in the workplace.
  • Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.


  • Takes responsibility to accomplish job assignments within reasonable deadlines.
  • Willing to accept new projects and/or commitments.
  • Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
  • Arrives to work on time prepared and ready to contribute.


  • Willingly adjusts to changing work assignments or conditions.
  • Open to changes in operational procedures, technology, and/or organizational structure.
  • Views changes as opportunities for learning and professional development.
  • Displays a positive attitude to encourage others.
  • Promptly responds to changes in work priorities and/or unexpected circumstances or situations.


  • Possesses required job skills and knowledge.
  • Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Focus on Customer Service

  • Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
  • Respectfully ascertains customer's needs and determines appropriate response.
  • Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
  • If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
  • Follows up with customers on outstanding requests in a timely manner.
  • Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.

Computer/Automated System Proficiency

  • Proficient in the use of university applications or automated systems to perform job duties.
  • Complies with related policies, procedures, and work rules to maintain system security and data integrity.

Support Proficiency

  • Possesses comprehensive knowledge and skills with multiple hardware and software systems.
  • Effectively applies expertise to identify and troubleshoot user issues.
  • Competent to install and configure new systems.
  • Willing to share expertise and provide technical support to others.

This job description may not encompass all duties and responsibilities associated with the position.

Last updated 4/27/2022 6:10 AM