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Coordinator, Articulation and Matriculation

Basic Position Information

Job Code: 2010

Title: Coordinator, Articulation and Matriculation

Department: Registrar

Essential Personnel: N

Job Family: Enrollment Management

Job Sub-Family: Student Records

FLSA Classification: E

Job Grade: 12

Grade Min: $43,001

Grade Mid: $51,601

UHD Succession Plan: N

Criticality of Position: N/A

Career Ladder: In-Range

Campus Security Authority: Y

Screening Committee: N

Motor Vehicle Record Check: Y

Job Summary

The Articulation and Matriculation Coordinator resolves complex issues related to the Articulation and Matriculation unit. Assists in resolving misrouted requests, complaints, time-sensitive requests, and other sensitive matters related to this area. Ensures delegated items and tasks are carried out appropriately and efficiently by the Articulation and Matriculation team.

Duties

  • Maintains an electronic database, enters, retrieves information, and writes queries to produce special reports
  • Ensures tasks delegated to the Articulation and Matriculation unit are efficiently carried out
  • Serves in trouble-shooting issues related to received transcripts, both domestic and international, without articulation and matriculation processing
  • Provides oversight, support, and resolutions to matters related to customer service for the Articulation and Matriculation unit
  • Files correspondence and records as needed by the unit
  • Provides factual information concerning department policies and procedures to students and other departments
  • Prepares correspondence, graphs, charts, and reports using various software

Marginal Duties

  • Occasional evening and weekend work
  • May be required to drive a university-owned or leased vehicle
  • Performs other duties as assigned

Supervisory Responsibilities

Direct Reports:

  • None

Delegation of Work:

  • N/A

Supervision Given:

  • N/A

Qualifications

Required Education:

  • Baccalaureate degree or equivalent job experience.

Required Experience:

  • Minimum of three (3) years of job-related experience. Experience articulating course work from transcripts
  • Minimum of one(1) year PeopleSoft experience and/or combination of equivalent education and experience

License/Certification:

  • Valid Driver's License

Preferred Qualifications

  • None

Knowledge, Skills and Abilities

Knowledge:

  • Knowledge of current best practices in registration and admission procedures for credit and non- credit classes
  • Knowledge of community college course work and transferability of coursework

Skills:

  • Strong logical and analytical problem solving skills; critical thinking skills with attention to detail
  • Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community
  • Skills in collecting, verifying, and reporting data
  • Strong organizational, time management and project planning skills

Abilities:

  • Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community

Work Location and Physical Demands

Primary Work Location:

  • Works in an office environment

Physical Demands:

  • Work is normally performed in a typical interior work environment which does not subject the employee to any unpleasant elements.
  • Position is physically comfortable; individual has discretion about walking, standing, etc.
  • Work environment involves minimal exposure to physical risks.

Position Specific Competencies

Commitment to Excellence - UHD

  • Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
  • Continuously strives to improve work performance.
  • Accepts responsibility for his/her commitments to the university.
  • Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Respect and Cooperation

  • Treats others with courtesy, respect, and dignity in the workplace.
  • Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Integrity

  • Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
  • Accepts responsibility for his/her actions.
  • Respects and complies with department and university policies, procedures, and work rules.

Proficiency

  • Possesses required job skills and knowledge.
  • Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Dependability

  • Takes responsibility to accomplish job assignments within reasonable deadlines.
  • Willing to accept new projects and/or commitments.
  • Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
  • Arrives to work on time prepared and ready to contribute.

Flexibility

  • Willingly adjusts to changing work assignments or conditions.
  • Open to changes in operational procedures, technology, and/or organizational structure.
  • Views changes as opportunities for learning and professional development.
  • Displays a positive attitude to encourage others.
  • Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Focus on Customer Service

  • Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
  • Respectfully ascertains customer's needs and determines appropriate response.
  • Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
  • If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
  • Follows up with customers on outstanding requests in a timely manner.
  • Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.

Problem Solving

  • Formulates plans and strategies to proactively resolve anticipated problems.
  • Prudently responds to unforeseen problems through careful consideration and analysis of problem and relevant information and circumstances.
  • Recognizes and apprises appropriate university administrator when resolution requires senior management input and/or approval.

Computer/Automated System Proficiency

  • Proficient in the use of university applications or automated systems to perform job duties.
  • Complies with related policies, procedures, and work rules to maintain system security and data integrity.

This job description may not encompass all duties and responsibilities associated with the position.

Last updated 4/27/2022 6:10 AM