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Computing Operations Specialist I

Basic Position Information

Job Code: 4305

Title: Computing Operations Specialist I

Department: Computing, Telecom & Video Net

Essential Personnel: Y

Job Family: Technology Services

Job Sub-Family: Computing / Telecom

FLSA Classification: NE

Job Grade: 12

Grade Min: $43,001

Grade Mid: $51,601

UHD Succession Plan: N

Criticality of Position: N/A

Career Ladder: Pre-Defined

Campus Security Authority: Y

Screening Committee: N

Motor Vehicle Record Check: Y

Job Summary

The Computing Operations Specialist I maintains, repairs, and services all university computing equipment to ensure that all faculty, staff, and students are satisfied and able to work without any problems.

Duties

  • Troubleshoots and repairs computers, printers, and laptops.
  • Moves and relocates computer equipment throughout the university as required.
  • Troubleshoots and fixes physical network and telecommunications related incidents.
  • Completes all paperwork necessary for equipment moves, inventory updates, and department invoices.
  • Provides onsite support and IT equipment setups for other departments' events and for outside vendors when requested.

Marginal Duties

  • Performs all other duties as assigned.

Supervisory Responsibilities

Direct Reports:

  • None

Delegation of Work:

  • N/A

Supervision Given:

  • N/A

Qualifications

Required Education:

  • Associate degree or 60 hours of college course work

Required Experience:

  • Minimum of one (1) year of related job experience

License/Certification:

  • Must maintain a valid, current driver's license

Preferred Qualifications

  • Bachelor's degree in IT, Computer Information Systems, or a related field is preferred

Knowledge, Skills and Abilities

Knowledge:

  • Knowledge of how to set up basic computer and peripheral equipment.

Skills:

  • Strong analytical and problem solving skills
  • Excellent interpersonal and communication skills.

Abilities:

  • Ability to effectively communicate and work with a wide range of individuals and constituencies in a diverse community.

Work Location and Physical Demands

Primary Work Location:

  • Works in an office environment 2 to 4 hours and the technology server room 2 to 4 hours.

Physical Demands:

  • Work is normally performed in a typical interior work environment which does not subject the employee to any unpleasant elements Individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks.
  • Must have precise hand-eye coordination, good spatial awareness, and the ability to identify and distinguish colors.
  • Work involves occasional exposure to potentially hazardous or cancer-causing agents or chemicals.
  • Occasional lifting, pushing, climbing, and pulling may be required.
  • Must have the ability to move items of up to 50lbs.
  • May be asked to respond to problems or provide service after hours.
  • Expected to carry and respond to cell phone and/or pager at all times.
  • Occasionally works early and/or late hours to include weekends.

Position Specific Competencies

Commitment to Excellence - UHD

  • Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
  • Continuously strives to improve work performance.
  • Accepts responsibility for his/her commitments to the university.
  • Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Communicates Effectively

  • Communicates clearly, concisely, and with courtesy.
  • Carefully listens to customer or thoroughly reads correspondence, and uses good judgment to respond appropriately. (Customers can be students, external constituents, employees, or university guests.)
  • Communicates requests for further action or resources to appropriate individuals with tact.

Dependability

  • Takes responsibility to accomplish job assignments within reasonable deadlines.
  • Willing to accept new projects and/or commitments.
  • Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
  • Arrives to work on time prepared and ready to contribute.

Flexibility

  • Willingly adjusts to changing work assignments or conditions.
  • Open to changes in operational procedures, technology, and/or organizational structure.
  • Views changes as opportunities for learning and professional development.
  • Displays a positive attitude to encourage others.
  • Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Integrity

  • Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
  • Accepts responsibility for his/her actions.
  • Respects and complies with department and university policies, procedures, and work rules.

Proficiency

  • Possesses required job skills and knowledge.
  • Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Respect and Cooperation

  • Treats others with courtesy, respect, and dignity in the workplace.
  • Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Support Proficiency

  • Possesses comprehensive knowledge and skills with multiple hardware and software systems.
  • Effectively applies expertise to identify and troubleshoot user issues.
  • Competent to install and configure new systems.
  • Willing to share expertise and provide technical support to others.

This job description may not encompass all duties and responsibilities associated with the position.

Last updated 4/27/2022 6:10 AM