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Clinical Case Coordinator

Basic Position Information

Job Code: 3005

Title: Clinical Case Coordinator

Department: Social Sciences

Essential Personnel: N

Job Family: Student Operations

Job Sub-Family: Student Affairs

FLSA Classification: E

Job Grade: 13

Grade Min: $47,731

Grade Mid: $57,277

UHD Succession Plan: N

Criticality of Position: N/A

Career Ladder: In-Range

Campus Security Authority: Y

Screening Committee: N

Motor Vehicle Record Check: N

Job Summary

The Clinical Case Coordinator provides program management and counseling services at UHD.

Duties

  • Provides professional counseling services for UHD students, including individual, group, crisis, and occasional couples counseling
  • Manages the day to day operations of the grant to include scheduling provider meetings, planning presentations, developing service groups and obtaining required data for program evaluation
  • Responds to early alert referrals requiring counselor intervention and work with faculty to assist students experiencing academic or personal challenges
  • Trainings in sleep, hygiene, and suicide prevention
  • Maintains a database of local and regional referral resources and liaison to community mental health providers (e.g., establishing and maintaining relationships, ensuring regular meet-and-greets, etc.)
  • Manages and implements program evaluation, data collection, and archival for program
  • Oversees program expenditures and ensures adherence to budget

Marginal Duties

  • Performs other duties as assigned

Supervisory Responsibilities

Direct Reports:

  • N/A

Delegation of Work:

  • N/A

Supervision Given:

  • N/A

Qualifications

Required Education:

  • Master's degree from an accredited institution in psychology, counseling, social work, or a related field

Required Experience:

  • Minimum of two (2) years of job-related experience

License/Certification:

  • Counseling licensure (i.e. LCSW, LPC, LMFT, LPA, or LP. Licensed independent)

Preferred Qualifications

  • Experience working with college students

Knowledge, Skills and Abilities

Knowledge:

  • Knowledge of trends, issues, and accepted practices relevant to the position

Skills:

  • Candidates must have strong analytical and problem solving skills, as well as excellent interpersonal and communication skills
  • Flexibility to meet priority deadlines and unexpected events

Abilities:

  • Ability to effectively communicate with a wide range of individuals and constituencies in a diverse university community
  • Ability to exhibit a detail oriented focus and is committed to a high level of service to students
  • Ability to understand the critical importance of confidentiality and ability to maintain confidentiality at all times

Work Location and Physical Demands

Primary Work Location:

  • Works in an office environment

Physical Demands:

  • Work is normally performed in a typical interior work environment which does not subject the employee to any unpleasant elements.
  • Position is physically comfortable; individual has discretion about walking, standing, etc.
  • Work environment involves minimal exposure to physical risks

Position Specific Competencies

Commitment to Excellence - UHD

  • Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
  • Continuously strives to improve work performance.
  • Accepts responsibility for his/her commitments to the university.
  • Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Respect and Cooperation

  • Treats others with courtesy, respect, and dignity in the workplace.
  • Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Integrity

  • Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
  • Accepts responsibility for his/her actions.
  • Respects and complies with department and university policies, procedures, and work rules.

Proficiency

  • Possesses required job skills and knowledge.
  • Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Dependability

  • Takes responsibility to accomplish job assignments within reasonable deadlines.
  • Willing to accept new projects and/or commitments.
  • Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
  • Arrives to work on time prepared and ready to contribute.

Flexibility

  • Willingly adjusts to changing work assignments or conditions.
  • Open to changes in operational procedures, technology, and/or organizational structure.
  • Views changes as opportunities for learning and professional development.
  • Displays a positive attitude to encourage others.
  • Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Student Advising/Assistance

  • Demonstrates the ability to advise and assist university students and/or prospective students with academic plans and course selection, financial options, career plans, and/or student opportunities.
  • Shares relevant knowledge and insight to apprise students of the university's programs and services.
  • Provides encouragement and guidance to foster student success.
  • Listens and responds to student requests and concerns with patience and understanding.
  • Treats students with respect.

Work Leadership

  • Leads the work of assigned staff.
  • Assigns projects and tasks with clear instructions and understanding of work to be performed.
  • Mentors and guides by sharing expertise, knowledge of work rules and procedures, and best practices.
  • Follows up to ensure tasks and projects are completed within reasonable timeframes.

Problem Solving

  • Formulates plans and strategies to proactively resolve anticipated problems.
  • Prudently responds to unforeseen problems through careful consideration and analysis of problem and relevant information and circumstances.
  • Recognizes and apprises appropriate university administrator when resolution requires senior management input and/or approval.

Instruction/Training

  • Demonstrates the ability to orally convey subject or message clearly and concisely to the intended audience.
  • Generates interest and enthusiasm in the subject or message from the participants.
  • Responds to participants' reactions or comments, and adjusts delivery style and/or format of presentation as needed.
  • Possesses a thorough understanding of the subject or topic to provide practical responses to questions or issues.
  • Displays applicable visuals and provides appropriate written materials to support the presentation.

Computer/Automated System Proficiency

  • Proficient in the use of university applications or automated systems to perform job duties.
  • Complies with related policies, procedures, and work rules to maintain system security and data integrity.

This job description may not encompass all duties and responsibilities associated with the position.

Last updated 4/27/2022 6:09 AM