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Associate Director, Community Engagement and Service Learning

Basic Position Information

Job Code: 2860

Title: Associate Director, Community Engagement and Service Learning

Department: Quality Enhancement Plan

Essential Personnel: N

Job Family: Student Operations

Job Sub-Family: Student Success

FLSA Classification: E

Job Grade: 16

Grade Min: $65,866

Grade Mid: $79,040

UHD Succession Plan: N

Criticality of Position: N/A

Career Ladder: In-Range

Campus Security Authority: Y

Screening Committee: Y

Motor Vehicle Record Check: N

Job Summary

The Associate Director, Community Engagement & Service Learning leads direct the Center for Community Engagement and Service Learning. The Associate Director will set the programming for the center, and ensure the proper implementation.

Duties

  • Oversee the planning and implementation of Signature Events such as GatorServe - 9/11 and MLK, Community Partners Fair, Community Engagement Showcase(s), and Appreciation Luncheon.
  • Seeks opportunities for grants from foundations as well as external funding agencies to support CCESL's programs. Works with the Advancement Office regarding foundation support.
  • Manages the community engagement Work Study Program: sets up contracts with community partners, obtains position descriptions from them, recruits and places students, provides training, maintains contact with students and partners.
  • Guides the Community Scholars Program, plans projects with the students and provide practical and useful information about UHD and external programs.
  • Manages the Program Coordinator, AmeriCorps VISTA (if applicable), and student helpers
  • Manages the Community Engagement (CE) grants including, soliciting applications, organizing application reviews, ensuring funds are spent correctly, communicating with all the stakeholders, and collecting reports and summarizing data.
  • Oversees the internship program in the summers, if funding is secured.

Marginal Duties

  • Performs all other duties as assigned.

Supervisory Responsibilities

Direct Reports:

  • Supervises student workers and/or temporary employees

Delegation of Work:

  • Regularly assigns work to subordinate(s)

Supervision Given:

  • Trains and counsels others. Provides feedback to a supervisor regarding other employees' performance, but does not make hiring and dismissal recommendations.

Qualifications

Required Education:

  • Master's degree

Required Experience:

  • Minimum of two (2) years of related job experience. Experience in higher education

License/Certification:

  • None required

Preferred Qualifications

  • Worked with community engagement programs,
  • excellent organizational capabilities,

Knowledge, Skills and Abilities

Knowledge:

  • Knowledge working with data collection and analysis to guide decisions;
  • Proficient in Excel.

Skills:

  • Excellent communication skills

Abilities:

  • Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community;
  • Ability to work collaboratively.

Work Location and Physical Demands

Primary Work Location:

  • Works in an office environment.

Physical Demands:

  • Work is performed in a typical, comfortable interior work environment which does not subject the employee to any unpleasant elements; individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks.

Position Specific Competencies

Commitment to Excellence - UHD

  • Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
  • Continuously strives to improve work performance.
  • Accepts responsibility for his/her commitments to the university.
  • Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Respect and Cooperation

  • Treats others with courtesy, respect, and dignity in the workplace.
  • Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Integrity

  • Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
  • Accepts responsibility for his/her actions.
  • Respects and complies with department and university policies, procedures, and work rules.

Dependability

  • Takes responsibility to accomplish job assignments within reasonable deadlines.
  • Willing to accept new projects and/or commitments.
  • Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
  • Arrives to work on time prepared and ready to contribute.

Flexibility

  • Willingly adjusts to changing work assignments or conditions.
  • Open to changes in operational procedures, technology, and/or organizational structure.
  • Views changes as opportunities for learning and professional development.
  • Displays a positive attitude to encourage others.
  • Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Proficiency

  • Possesses required job skills and knowledge.
  • Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Focus on Customer Service

  • Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
  • Respectfully ascertains customer's needs and determines appropriate response.
  • Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
  • If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
  • Follows up with customers on outstanding requests in a timely manner.
  • Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.

Building External Relationships

  • Demonstrates the ability to build rapport and develop relationships with external constituents.
  • Displays a genuine interest in constituents' ideas and concerns, and pursues mutual interests and aspirations between the university and external constituents.
  • Builds trust and forms alliances through shared respect and cooperation.

Supervision

  • Supervises the work of staff employees.
  • Sets clear goals and expectations within reasonable timeframes.
  • Motivates staff through constructive feedback, challenging assignments, and recognition of achievements.
  • Provides mentorship and guidance by sharing expertise and best practices.
  • Supports staff by providing essential resources, professional development opportunities, and open communication.
  • Promptly addresses performance issues with appropriate measures and discretion.

Project Management

  • Manages project stages from proposal to completion ensuring project objectives are met within project budget and projected time frames.
  • Clearly defines roles and responsibilities of project team; ascertains and secures necessary resources; and monitors project performance.
  • Keeps management apprised of project status.

Problem Solving

  • Formulates plans and strategies to proactively resolve anticipated problems.
  • Prudently responds to unforeseen problems through careful consideration and analysis of problem and relevant information and circumstances.
  • Recognizes and apprises appropriate university administrator when resolution requires senior management input and/or approval.

This job description may not encompass all duties and responsibilities associated with the position.

Last updated 4/27/2022 6:09 AM