Skip to main content

Assistant Director, Academic Support Center

Basic Position Information

Job Code: 3081

Title: Assistant Director, Academic Support Center

Department: Academic Support Center

Essential Personnel: N

Job Family: Student Operations

Job Sub-Family: Academic Support

FLSA Classification: E

Job Grade: 14

Grade Min: $52,981

Grade Mid: $63,578

UHD Succession Plan: N

Criticality of Position: N/A

Career Ladder: Pre-Defined

Campus Security Authority: Y

Screening Committee: Y

Motor Vehicle Record Check: N

Job Summary

The Assistant Director, Academic Support Center manages the day-to-day operations of the Writing and Reading Center and the Center for Math and Statistics.

Duties

  • Hires, trains, assesses, monitors, schedules, recruits, and budgets for a staff of approximately 50 faculty, graduate, professional, undergraduate tutors, and support staff.
  • Provides outreach to students, staff, and faculty via appropriate means to promote the center.
  • Develops academic support initiatives such as maintaining existing programs, designing new programs, performing workshops, and designing other suitable resources for students.
  • Researches new initiatives and trends in the field of student support, adopting those that best fit the needs of students at the university.
  • Oversees the department budget and produces reports as required.
  • Meets, liaises, and collaborates as necessary with other university departments.
  • Performs administrative duties as necessary.

Marginal Duties

  • Performs all other duties as assigned.

Supervisory Responsibilities

Direct Reports:

  • Supervises student workers and/or temporary employees

Delegation of Work:

  • Regularly assigns work to subordinate(s)

Supervision Given:

  • Supervises the work of student and/or temporary employees.

Qualifications

Required Education:

  • Master's Degree in related field

Required Experience:

  • Minimum of three (3) years of related job experience

License/Certification:

  • None required

Preferred Qualifications

  • Doctorate degree

Knowledge, Skills and Abilities

Knowledge:

  • Knowledge of office and educational technology, including Blackboard and Microsoft Office 365.

Skills:

  • Excellent interpersonal and communication skills; strong people management and administrative skills.

Abilities:

  • Ability to use computer software and the ability to learn new software; ability to hire and train faculty and staff; ability to gain CRLA (College Reading & Learning Association) Certification.

Work Location and Physical Demands

Primary Work Location:

  • Works in an office environment.

Physical Demands:

  • Work is performed in a typical, comfortable interior work environment which does not subject the employee to any unpleasant elements; individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks.

Position Specific Competencies

Commitment to Excellence - UHD

  • Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
  • Continuously strives to improve work performance.
  • Accepts responsibility for his/her commitments to the university.
  • Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Integrity

  • Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
  • Accepts responsibility for his/her actions.
  • Respects and complies with department and university policies, procedures, and work rules.

Respect and Cooperation

  • Treats others with courtesy, respect, and dignity in the workplace.
  • Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Dependability

  • Takes responsibility to accomplish job assignments within reasonable deadlines.
  • Willing to accept new projects and/or commitments.
  • Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
  • Arrives to work on time prepared and ready to contribute.

Flexibility

  • Willingly adjusts to changing work assignments or conditions.
  • Open to changes in operational procedures, technology, and/or organizational structure.
  • Views changes as opportunities for learning and professional development.
  • Displays a positive attitude to encourage others.
  • Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Proficiency

  • Possesses required job skills and knowledge.
  • Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Customer Relations Management

  • Ensures customer's needs and expectations are addressed within his/her department or section. (Customers can be students, external constituents, employees, or university guests.)
  • Mentors and guides department/section staff by sharing knowledge and best practices to appropriately respond to customer's requests.
  • Monitors staff interactions with customers for professional conduct, consistent application of university policies and procedures, and follow up of outstanding requests.
  • Assumes responsibility for addressing complex or unusual requests.

Work Leadership

  • Leads the work of assigned staff.
  • Assigns projects and tasks with clear instructions and understanding of work to be performed.
  • Mentors and guides by sharing expertise, knowledge of work rules and procedures, and best practices.
  • Follows up to ensure tasks and projects are completed within reasonable timeframes.

Computer/Automated System Proficiency

  • Proficient in the use of university applications or automated systems to perform job duties.
  • Complies with related policies, procedures, and work rules to maintain system security and data integrity.

This job description may not encompass all duties and responsibilities associated with the position.

Last updated 4/27/2022 6:09 AM