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About Us

​  Employment​ Services &​ Operations

Ivonne Mont​albano, MBA, SPHR, SHRM-SCP
Vice President for Employment Services and Operations

Telephone: (713) 221-8060​​​
  • Serves as chief human resources officer, providing leadership to the Employment Services and Operations (ESO) team in planning, designing, developing, implementing and administering human resources services, policies, and programs.​​

  Compensation & Ben​efits​​​

Erica Morales, MBA, SHRM-SCP, PHR, CBP, CCP
Director of Benefits & Compensation

Telephone: (713) 221-8443

  • Designs, implements, and manages salary classification and compensation programs
  • Manages employee group insurance plans, including orienting new and current employees, processing enrollments and changes and processing claims for life benefits
  • Oversees the administration of all leave programs, including Family and Medical Leave, worker's compensation and disability programs, and sick leave pool
  • Provides assistance with retirement processes, including enrollments, changes and service retirements
  • Serves as ADA Coordinator
  • Manages department financials

Paula Jannett

Benefits Coordinator

Telephone: (713) 221-8463

  • Processes applications for all leave programs, including Family and Medical Leave, worker's compensation and disability programs
  • Coordinates all group insurance plans, including orienting new and current employees, processing enrollments and changes and handling claims for life benefits.
  • Provides customer support to state agencies and employees regarding benefits 
  • Assists with retirement processing functions


Thelma Jones
Benefits & Compensation Specialist

Telephone: (713) 221-8429

• Assists employees with the processing of retirement paperwork and counsels employees on retirement plans and retiree health options. Refers complex issues to senior benefits staff as appropriate. 
• Schedules and organizes all benefits programming 
• Assists with annual projects such as Summer Enrollment, Benefits Fair, etc. 
• Assists with benefits reconciliations
• Provides support in administering work/life programs and administering activities aimed at balancing work/life initiatives
• Assists with market studies and job analyses
• Revises and develops new job descriptions
• Oversees the processing of position requests and position management in the Human Resources Management System (HRMS)
• Participates in the approval process for staff postings and salary for new hires in the Talent Acquisition system

  Talent Acquisition & Management​​​

​ ​​ Chetiqua Matthews Herron

Director, Talent Acquisition & Management

Telephone: (713) 221-2715                       

  • Directs the continued development and administration of employment services (talent recruitment and management) and tools to effectively manage recruitment, selection, hiring and on-boarding and off-boarding of employees
  • Assists with the development of training and developmental programs that support the University's mission of providing professional development opportunities for UHD employees
  • Directs the continued development and administration of employee relations strategies through collaborative partnerships with UHS Equal Opportunity Services, Legal Counsel, business administrators, managers and supervisors, and employees
  • Serves as Assistant Title IX Officer and Assistant Affirmative Action Officer

  Talent Acquisition​

​​Shyra McMurray

Senior Recruiter

Telephone: (713) 221-8079

  • Processes and audit employment sign-up paperwork for all new employees
  • Processes all background checks, motor vehicle requests and prior state service request forms.
  • Coordinates and edits all vacant positions for posting on the applicant tracking system and external job boards
  • Creates hiring manager folders and screening criteria matrix for all new staff and faculty positions and provides training on applicant tracking system
  • Provides customer service to applicants regarding vacancies, status of application and completing online applications
  • Provides guidance to hiring departments concerning hiring practices, policies and procedures
  • Maintains employment records and adheres to current UHD policies and state employment laws and regulations
  • Provides assistance with new employee orientation sessions​​​​

Tamika Small

Talent Acquisition Specialist

Telephone: (713) 222-5318

  • Processes new employee sign-up paperwork
  • Handles all position request forms for posting
  • Assists applicants with completing online applications and answers routine questions regarding the employment process
  • Processes prior state service request forms for new employees
  • Processes background checks on new and transferring employees

  Talent Management

Bernice Guillen
Talent Management and Employee Relations Coordinator

Telephone: (713) 221-2738
  • Oversees the University's onboarding process for all new employees
  • Manages New Employee Orientation
  • Manages the University's off-boarding process, including exit interviews for terminating employees
  • Oversees the performance management processes
  • Meets with employees concerning personnel issues
  • Conducts workplace investigations​

  Talent Development


Brooke Lewis
Talent Development Coordinator

Telephone: (713) 222-5332

  • Participates in the planning, development and delivery of course curriculum for University staff, including new employee orientation
  • Consults with management in the identification, development and implementation of learning and professional development programs
  • Conducts training needs analysis to define University and individual needs, as well as identify problems and areas of concern
  • Assists with the evaluation and measurement of program effectiveness
  • Aids in the design and delivery of training courses for departments
  • Assists with the design and delivery of customized training for various campus constituencies

Donald Kesterson
Talent Development Specialist

Telephone: (713) 221-8470

  • Coordinates logistics for all trainings including room, equipment/supplies, refreshments, etc.
  • Provides campus community with assistance using talent management system and other talent development related questions and concerns
  • Assists in the planning, development and delivery of course curriculum for university staff, including new employee orientation
  • Assists with the mandatory training process such as UH system communication, enrollment, reporting
  • Assists in compiling data for the university strategic plan and institutional mandatry reports
  • Works with the communications unit to develop advertising materials for training events
  • Creates and maintains courses in the talent management system

  Employment Operations

​ ​
April Frank, MBA

Director, Payroll and Records

Telephone: (713) 221-8422

  • Develops policies and procedures related to electronic records, -personnel files, and records management
  • Oversees document imaging, indexing and auditing for ESO departments
  • Handles processing, scanning, and indexing of all sensitive data such as performance appraisals, grievances, and disciplinary action records
  • Manages the University's Payroll Department
  • Serves as a liaison to the UHS Payroll Office
  • Calculates earnings for terminating vacation, and reconciles contributions and withdrawals to the sick leave pool
  • Processes verification of employment from external sources

Jacqueline Batiste

Payroll Specialist

Telephone: (713) 221-8971

  • Provides assistance to employees with payroll questions regarding earnings, deductions and leave taken and identifies and corrects any payroll discrepancies
  • Assists departments with approving employees' electronic timesheets and leave requests
  • Audits electronic Personnel Action Requests (ePAR's)
  • Enters payroll information in payroll system
  • Calculates earnings for terminating vacation, and reconciles contributions and withdrawals to the sick leave pool
  • Processes verification of employment from external sources
​​​ ​Ashley Carter           

ESO Records Specialist

Telephone: (713) 221-5573

  • Scans and indexes employee records, timesheets, benefits documents, and employment-related documents
  • Supports ESO departments with imaging needs during peak periods of the year
  • Maintains inventory and retention schedule of search committee files
  • Assists in preparing new employee orientation and training materials
  • Maintains office supply inventory 


Gladis Moya

Department Business Administrator II

Telephone: (713) 221-8263​

  • Manages ESO departmental financial activities
  • Reviews and approves expenditure documents
  • Hires, trains, supervises and evaluates ESO staff in financial and administrative functions
  • Coordinates events, activities, conferences and meetings
  • Serves as a liaison to facilities management and University police
  • ​Manages ESO property inventory and key control
  • Coordinates and schedules meetings for the VPESO
  • Provides customer support regarding compensation
  • Conducts and participates in compensation surveys
  • Assists with compensation functions

Selena Samudio     

Administrative Assistant II

Telephone: (713) 221-8946

  • Processes all financials transactions
  • Arranges travel for ESO staff
  • Assists with contract paperwork
  • Maintains ESO property inventory
  • Coordinates all department-hosted events

  Management Systems

James Williams

HRIS Analyst

Telephone: (713) 221-8073

  • Serves as UHD liaison to the UHS HRIS team in providing support for new applications and modifications to existing applications in the PeopleSoft Human Resource Management System
  • Partners with the University of Houston System HRIS team to support and provide guidance to the human resources business process owners
  • Serves as liaison to the UHD Information Technology Department in the analysis, development, implementation and support of internal systems designed to improve efficiency and effectiveness of human resources business practices
  • Operates as ESO project manager and provides functional analysis and support for the development, upgrade, and implementation of a variety of HRIS data management systems, such as PeopleAdmin and Halogen
  • Assists in the development and maintenance of ESO online training programs


Lisa Raynor-Keck, MA

Manager, Communications, Compliance and Projects

Telephone: (713) 221-5012

  • Creates communication strategies for internal and external audiences
  • Develops, writes and edits ESO internal/external content
  • Manages ESO social media, blog, newsletter and website content
  • Reviews and updates the staff handbook and manager toolkit
  • Directs the University non-academic policy review and update process
  • Manages ESO's projects
  • Oversees the Work/Life and employee discount programs
  • Manages institutional compliance for ESO

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Last updated 5/24/2019 11:48 AM