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Administration & Finance Response Matrix

For UHD division and department response matrices, see the buttons below:



Response Step

Step 1 - RED

Step 2 - ORANGE

Step 3 - YELLOW

Step 4 - GREEN

Vice President for Administration and Finance Office

Administrative offices are closed, except for mission critical work.

Administrative services delivered virtually.

In limited cases, administrative staff may be required to engage with campus in order to perform administrative duties not possible remotely.

Administrative services delivered virtually.

In limited cases, administrative staff may be required to engage with campus in order to perform administrative duties not possible remotely.

Administrative office is open (likely with reduced in- person staffing) during normal business hours.

Administrative office is open during normal business hours and fully staffed.

Governing health and safety protocols are followed.

Police Department

All Department of Public Safety uniformed personnel will work onsite maintaining 24/7 coverage of university property.

Administrative services delivered virtually.

All Department of Public Safety uniformed personnel will work onsite maintaining 24/7 coverage of university property.

Administrative services delivered virtually.

All Department of Public Safety uniformed personnel will work onsite maintaining 24/7 coverage of university property.

Administrative services delivered virtually.

Normal operations resume.

Governing health and safety protocols are followed.

Facilities Management

One-third of staff within the trades shops are on weekly rotation for a five-hour workday.

On call 24/7 for on-campus emergencies.

Administrative staff work remotely with one employee on campus supporting the front desk on rotation.

All trades shops are open during normal business hours and fully staffed, but with all governing health and safety restrictions observed.

In limited cases, staff may be required to engage with campus in order to perform construction, custodial and grounds duties not possible remotely.

Administrative staff work remotely with one employee on campus supporting the front desk on rotation.

All trades shops are open during normal business hours and fully staffed, but with all governing health and safety restrictions observed.

In limited cases, staff may be required to engage with campus in order to perform construction, custodial and grounds duties not possible remotely.

Administrative staff work remotely with 1-2 employees on campus supporting the front desk on rotation.

Normal operations resume.

Governing health and safety protocols are followed.

Emergency Management

Administrative office is closed, except for mission critical work.

Administrative services delivered remotely.

In limited cases, staff may be required to engage with campus in order to perform technical work that is more efficiently performed on campus rather than remotely.

Department is open on campus with reduced staff working a hybrid schedule.

Normal operations resume.

Governing health and safety protocols are followed.

Normal operations resume.

Governing health and safety protocols are followed.

Environmental Health & Safety

Administrative offices are closed, except for mission critical work.

Administrative services delivered remotely.

In limited cases staff may be required to engage with campus in order to perform technical work that is more efficiently performed on campus rather than remotely.

Department is open on campus with reduced staff working a hybrid schedule.

Normal operations resume.

Governing health and safety protocols are followed.

Normal operations resume.

Governing health and safety protocols are followed.

Business Affairs (includes Property Management)

Administrative offices are closed, except for mission critical work.

Administrative services delivered virtually.

In limited cases, administrative staff may be required to engage with campus in order to perform technical work that is more efficiently performed on campus rather than remotely.

Administrative services delivered primarily online/remotely, but some limited campus engagement and offices open in order to support “Step 2 - Orange” services.

Governing health and safety protocols are followed.

Administrative offices are open during regular business hours but with reduced in- person staffing to support “Step 3 - Yellow” services. Some tasks may be performed by appointment only as necessary.

Governing health and safety protocols are followed.

Administrative offices open during normal business hours and fully staffed.

Governing health and safety protocols are followed.

Accounts Payable & Travel

Administrative services delivered virtually.

Administrative services delivered virtually.

Administrative services delivered virtually.

In limited cases, administrative staff may be required to engage with campus in order to perform technical work that is more efficiently performed on campus rather than remotely.

Administrative offices open during normal business hours and fully staffed.

Governing health and safety protocols are followed.

General Accounting

Administrative services delivered virtually.

Administrative services delivered virtually.

Department is open on campus with reduced staff working a hybrid schedule.

Administrative offices open during normal business hours and fully staffed.

Governing health and safety protocols are followed.

Student Financials

Administrative offices are closed, except for mission critical work.

Administrative & Student services delivered virtually.

In limited cases, administrative staff may be required to engage with campus in order to perform administrative duties not possible remotely.

Administrative offices are closed, except for mission critical work.

Administrative/student services delivered virtually.

In limited cases, administrative staff may be required to engage with campus in order to perform administrative duties not possible remotely.

Administrative offices are open (with reduced in- person staffing) during normal business hours to support “Step 2 - Orange” services, including in-person payments.

All other administrative/student services are delivered virtually or by appointment when possible or necessary.

Administrative offices open during normal business hours and fully staffed.

Governing health and safety protocols are followed.

Budget, Procurement, and Contract Administration

Administrative services delivered virtually.

Administrative services delivered virtually.

In limited cases, staff may be required to engage with campus in order to perform duties not possible remotely.

Administrative services delivered virtually.

In limited cases, staff may be required to engage with campus in order to perform duties not possible remotely.

Administrative offices open during normal business hours and fully staffed.

Governing health and safety protocols are followed.

Parking & Transportation Services

All services available virtually.

Staff onsite during certain times to perform limited, controlled onsite activities to manage parking permit distribution via USPS mail or handling parking access card issues.

All services available virtually.

Limited rotating staff on campus in order to accommodate in-person appointments on a limited weekly schedule as needed.

All services available virtually.

Limited rotating staff on campus in order to accommodate in-person appointments on a limited weekly schedule as needed.

Continue permit registration online and distribution by USPS mail.

Resume normal in-person staffing, services, and hours.

Governing health and safety protocols are followed.

Shipping/
Receiving & Mailroom

As an essential service to the university, unit will operate, but with minimal hours of operation; unit will continue to accept USPS mail and Courier packages and deliveries. University department representatives will pick up mail and packages during specific pick-up times.

As an essential service to the university, unit will continue to operate with normal hours of operation; unit will continue to accept USPS mail and Courier packages and deliveries. University department representatives can pick up mail and packages during specific pick-up times.

As an essential service to the university, unit will continue to operate with normal hours of operation; unit will continue to accept USPS mail and Courier packages and deliveries. Unit will resume mail and package deliveries to departmental offices.

Resume normal in-person staffing, services, and hours.

Governing health and safety protocols are followed.

IT Business Office

Administrative services delivered virtually.

Campus office hours are flexible with staff continuing to work remotely and rotating campus office hours.

Campus office hours are flexible with staff continuing to work remotely and rotating campus office hours.

Normal operations resume.

Governing health and safety protocols are followed.

IT Technology Learning Services/
Blackboard (TTLC)

Services delivered virtually.

Limited rotating staff on campus to support University needs which cannot be performed remotely.

Increased staff presence on campus to support University needs which cannot be performed remotely.

Blackboard support hours available on campus for walks-in; appointment are suggested.

Normal operations resume.

Governing health and safety protocols are followed.

IT Enterprise Systems

Services delivered virtually.

Administrative services delivered virtually.

In limited cases staff may be required to engage with campus in order to perform technical work that is more efficiently performed on campus rather than remotely.

Limited rotating staff on campus in order to maintain University systems.

Normal operations resume.

Governing health and safety protocols are followed.

IT Technical Services

Services delivered virtually.

Administrative services delivered remotely.

In limited cases staff may be required to engage with campus in order to perform technical work that is more efficiently performed on campus rather than remotely.

Limited rotating staff on campus in order to maintain University systems.

Normal operations resume.

Governing health and safety protocols are followed.

IT Computing, Telecom & Video Networking

Services delivered virtually.

Limited rotating staff on campus to support University needs which cannot be performed remotely.

Increased staff presence on campus to support University needs which cannot be performed remotely.

Normal operations resume.

Governing health and safety protocols are followed.

IT User Support Services & Helpdesk

Services delivered virtually.

Limited, by appointment only, support services are available on campus.

Governing health and safety protocols are followed.

Helpdesk Call center 7am – 12am, 7 days a week

Limited rotating staff on campus to support University needs which cannot be performed remotely.

Appointments are required for walk-in or in-person support.

Governing health and safety protocols are followed.

Helpdesk Call center 7am – 12am, 7 days a week

Increased staff presence on campus to support University needs which cannot be performed remotely.

Helpdesk support available on campus for walks-in; appointments are suggested.

Governing health and safety protocols are followed.

Helpdesk Call center 7am – 12am, 7 days a week

Normal operations resume.

Governing health and safety protocols are followed.

IT Student Computer Labs

Services delivered virtually.

Select computer labs open for drop-in use during reduced hours each week. Social distancing layouts will be in place in all open labs resulting in a reduced number of computers available in each location.

Governing health and safety protocols are followed.

Increased access to labs via appointment and increased availability of drop-in services.

All health and safety protocols observed for in-person activities.

Normal operations resume.

Governing health and safety protocols are followed.

IT Equipment Distribution

Campus office hours are flexible.

Approved Faculty and Staff may pick up or drop off equipment in One Main S819.

Approved Students may make an appointment to pick up or drop off equipment curbside on Girard Street.

Governing health and safety protocols are followed.

Regular business hours resume (M-F, 9am – 6pm).

Approved Faculty and Staff may pick up or drop off equipment in One Main S819.

Approved Students may make an appointment to pick up or drop off equipment curbside on Girard Street.

Governing health and safety protocols are followed.

Regular business hours resume (M-F, 9am – 6pm).

Approved Faculty and Staff may pick up or drop off equipment in One Main S819.

Girard Street curbside pickup will be available by appointment only.

Governing health and safety protocols are followed.

Normal operations resume.

Governing health and safety protocols are followed.

Dining Services

Limited Dining Services food venue options with reduced hours of operation to only include breakfast and lunch.

Transactions can be processed face to face, but strongly recommend mobile ordering. Food orders ordered via mobile ordering will be stationed for pick up within the food court.

Seating in the food court area will be configured for social distancing.

Limited Dining Services food venue options with reduced hours of operation to only include breakfast and lunch.

Transactions can be processed face to face, but strongly recommend mobile ordering. Food orders ordered via mobile ordering will be stationed for pick up within the food court.

Seating in the food court area will be configured for social distancing.

Additional Dining Services food venue options with reduced hours of operation to only include breakfast and lunch.

Transactions can be processed face to face, but strongly recommend mobile ordering. Food orders ordered via mobile ordering will be stationed for pick up within the food court.

Seating in the food court area will be configured for social distancing.

Resume normal hours of operation while continuing mobile ordering. Food orders ordered via mobile ordering will be stationed for pick up within the food court.

Seating area will be reopened to full capacity as governed by health and safety protocols.

Shuttle Services

Shuttle transportation will operate with one bus on full route during normal hours of shuttle operations to accommodate day and evening classes.

Governing health and safety protocols are followed.

Shuttle transportation will operate with one bus on full route during normal hours of shuttle operations to accommodate day and evening classes.

Governing health and safety protocols are followed.

Shuttle transportation will operate with one bus on full route during normal hours of shuttle operations to accommodate day and evening classes. Usage will be assessed at this time and additional buses may be added.

Governing health and safety protocols are followed.

Shuttle transportation will resume operations with full fleet of buses on full and express routes during normal hours of shuttle operations to accommodate day and evening classes.

Governing health and safety protocols are followed.

Last updated 10/7/2020 11:32 AM