In this instructor-led, self-paced online training course with a focus on CompTIA A+ certification exam preparation, you'll gain the needed knowledge of basic computer hardware and operating systems. You will cover the essential principles of installing, building, upgrading, repairing, configuring, troubleshooting, optimizing, and preventative maintenance on desktop and laptop computers.
CompTIA A+ certification is an international, vendor-neutral certification that proves a technician's competency in installation, preventative maintenance, networking, security, and troubleshooting. CompTIA A+ certification also validates that technicians have excellent customer service and communication skills.
CompTIA A+ is part of specialized certification tracks for corporations such as Microsoft, Hewlett-Packard, Cisco, and Novell. Other technology companies, including CompuCom and Ricoh, have made CompTIA A+ certification mandatory for their service technicians.
Exam Number: 220-901 and 220-902
Who Should Attend this Course
- This course is appropriate for computer technicians, IT support staff, and help desk professionals with 6 to 12 months of hands-on experience. It will also help prepare professionals seeking CompTIA A+ certification (220-901/220-902)
Prerequisites
- Basic end-user skills with Windows-based PCs
- Basic knowledge of computing concepts
Skills Learned
- Security: Supporting and securing access to data by properly using authentication, access control and encryption for an organization. Help desk and technical support professionals form one of the first lines of defense for any organization.
- Networking: Applying core concepts and protocols such as IPv4, IPv6, DHCP, and subnet mask to set up and support wired and wireless networks.
- Operating Systems: Working with mobile, server and traditional operating systems from Android and iOS to Windows and Linux.
- IT Operations: Utilizing the basics of virtualization, cloud computing, desktop imaging and deployment to support today’s IT infrastructures.
- Troubleshooting: Following and using decision trees for diagnosing, resolving and documenting common hardware and software issues across a variety of devices.
- Technical Support: Applying principles of customer service to help resolve IT issues.
The course covers:
- Hardware
- Networking
- Mobile Devices
- Hardware and Network Troubleshooting
- Windows Operating Systems
- Other Operating Systems and Technologies
- Security
- Software Troubleshooting
- Operational Procedures
Tuition
- $1495 (access for ONE year from first day of registration)