Vista Technical Problem Help Form

Stop! Please read the steps below before proceeding to the form. Reading these steps and the associated help section may answer most questions and save you time.

 
1. To get your user name and password, read Login Help
 

2. Student access to courses is removed at the end of each semester. Access is reinitialized at the beginning of each semester. If you can not access your classes by the first day of class, please contact your instructor to be added to the course.

You can not add your own classes. Technical support can not add you to a course without instructor permission.

IMPORTANT: Instructors add students when they are ready. Some instructors may not add students immediately on the first day of class. Contacting the instructor directly is the most effective and quickest way to confirm your addition to the course.
 
3. Carefully read all sections of Help before filling out this form.

Please fill out all fields to help us better assist you with your problem. If a field does not apply, enter "none" or "N/A."

Note: Student help is usually available Monday through Friday from 8:00 AM to 6:00 PM. If your request is received after 6:00 PM, you can expect a reply before noon on the next business day, holidays excepted.

About
You

Your name:
Your Vista user name:
Your daytime phone number:
Your e-mail address :
Check here if you are NOT a UHD student:

Your
Computer and
Browser

Where does this problem happen?
Work Home UHD Other

When does this problem happen?

(ex: Anytime from 8am to 10pm I did not have this problem last semester. or This has only been happening in the last week. Please be as detailed and specific as possible.)

Computer used:
PC Macintosh

Processor Type & Speed:
 (ex: Pentium II 500mhz. if unknown just put general age of computer)

Operating System
 Windows 95/98 Windows 2000 Windows ME Windows XP Linux
Other

Name of your Internet Service Provider:
 (ex: AOL, Roadrunner, EV1)
Your connection type:
56K Modem ISDN DSL Cable T1/Network
Other

Web Browser Version:
 Internet Explorer (ex: IE 5.01.006.7 SP2)
Netscape
Other:
*for help figuring out what version of your browser you have installed try opening the browser and going to Help > About. The version should be listed there. It will probably be something like Netscape 4.7 or Internet Explorer 5.01 Service Pack 2. If a service pack (usually referred to as "SP1" or "SP2") is listed it is very important that you list that information

Course you are trying to access:
Course Name & CRN:
(ex: CIS 3305 Computer Networking #41576)

Course Instructor: (ex: Dr. David Smith)

How you access the course:
 Log in through Uhdonline.uhd.edu
Bookmark of the course home page
Type in URL (address) for the course directly
Other:

About
the
Problem

What's the problem? Please be as specific as possible. If the problem occurs in only one course, list the instructor and course number (ex: Dr. Smith ECO 1301).