Currently the Facilities Management (FM) department is having all work order requests for facility maintenance and repairs be routed to the Request Center through e-mail (Work Request, UHD Facilities), phone calls, and walk-ins. The work orders are then disseminated to each maintenance supervisor, who assigns it to a particular technician or tradesman.

There are basically four (4) different types of work order requests: Trouble Calls, Service Calls, Modification Calls and Project Calls. The different designations of requests reflect the various urgencies, costs/approvals (if any) and time involved with each request.

Trouble Calls

Trouble Calls include problems with restrooms, air conditioning (hot or cold), slip or trip hazards, water/spills on floor, broken glass/windows, broken door locks, lighting and power outages, malfunctioning elevators and malfunctioning door lock hardware.
Our goal is to complete Trouble Calls within 8 business hours. Costs for Trouble Calls are paid by the FM Department.
To report this type of work order request, please call the FM office between 7:30am and 5pm, Monday through Friday, at 713.221.8026.

Service Calls

Service Calls are requests concerning repairs to existing doors, windows, walls, floors or ceilings; air conditioning, heating, electrical or plumbing equipment; labor for relocating existing furnishings and equipment or labor to install new furnishings and equipment; labor to empty departmental recycle cans.
Our goal is to complete Service Calls within 10 normal working days. Costs for Service Calls are paid by the FM Department.
To report this type of work order request, please email the FM office or call 713.221.8026 between 7:30am and 5pm, Monday through Friday.

Modification Calls

Modification Calls are requests concerning modifications to existing or provision of new doors, windows, walls, floors or ceilings; air conditioning, heating, electrical or plumbing equipment.
Our goal is to complete Modification Calls within 20 normal working days. Costs for Modification Calls are paid by the requesting department with prior departmental approval required.
To report this type of work order request, please email the FM office or call 713.221.8026 between 7:30am and 5pm, Monday through Friday.

Project Calls

Project Calls are requests concerning major modifications to existing or provision of new doors, windows, walls, floors or ceilings; air conditioning, heating, electrical or plumbing equipment.
Completion time of Project Calls will vary due to the number of projects and availability of FM resources. Costs for Project Calls are paid by the requesting department with prior departmental approval and Vice President of Administration approval.
To report this type of work order request, please email the FM office or call 713.221.8026 between 7:30am and 5pm, Monday through Friday.

This process of submitting work order requests will soon change. The FM department in cooperation with the IT (Information Technology) department is working on implementing a web-based work order request process. This web-based process will allow faculty, staff, and students to submit work order requests online, no matter if the FM office is closed or open. The application will also streamline the work order dissemination process for the FM department, which results in a faster response to your work order requests.

This is just one of the ways the FM department is striving to serve you in a more efficient and effective manner.

To get a sneak preview of the web-based work order request interface, click here.

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