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Get Help Student HelpFaculty & Staff Help

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Upcoming Training



Contact Information

Location
A700

Phone:
(713) 221-8200 (x8200)

Email:
ttlctraining@uhd.edu



View IT Support Hours

 

UHD Cisco Telephones


Introducing Cisco

Unified Communication System

 

UHD is upgrading its phone system with an all-digital telephone system over the next several months (also known as Voice over IP).  The upgrade will allow us to take advantage of additional features as a result of the newer technology.  In addition to improved quality, the new phone system is expected to reduce the overall maintenance and operational cost associated with the university’s telephone system.

Click Here to View Basic Instructions

 

Types of Phones

The majority of the faculty and staff at UHD will receive one of the following devices:

Phones

New Features
Exchange_Mail_Icon Improved Quality
Exchange_Mail_Icon Receive Multiple Calls on a Single Line
Exchange_Mail_Icon Graphical Display
Exchange_Mail_Icon Calling Options are Dynamically Present

 

FAQ's

Q: When will my old phone be replaced with the new phone?

A: You will be notified in advance via email.

 

Q: Will my phone number change?

A: Your office phone number will not change.

 

Q: Do I need an access code for long distance calls?

A: Yes, the process will be very similar. You will dial 6 + the long distance number, enter your code after the two beeps, and then press # or the submit button on the phone.

 

Q: Will any of my existing functionality change?

A: There will be minimum changes in regards to functionality. Training and training documentation will be available for the new phones and features.

 

Q: Who do I contact for any technical issues with my new phone?

A: For help with all technical issues including phone, you can contact the IT Help Desk by phone at x3000 or 713-221-8031, or via email at help@uhd.edu.

 

Q: Will training on my new phone be available?

A: YES.  Look for an email notification regarding available training sessions.  Additionally, training documents and videos will also be available.

 

Assistance

 

For technical assistance with Telephones please contact the IT Help Desk:
Location: A700
Phone: (713) 221-8031 (x3000)
Email: help@uhd.edu
Website: http://www.uhd.edu/computing/helpdesk/

 

For training opportunities for Telephones please contact the IT Training Group:
Location: A700
Phone: (713) 221-8200 (x8200)
Email: ttlctraining@uhd.edu

Website: http://www.uhd.edu/computing/ttlc/training/

 

 

 

Last updated or reviewed on 10/24/13

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