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Contact Information


(713) 221-8200 (x8200)


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UHD Cisco Telephones

Introducing Cisco

Unified Communication System


UHD is upgrading its phone system with an all-digital telephone system over the next several months (also known as Voice over IP).  The upgrade will allow us to take advantage of additional features as a result of the newer technology.  In addition to improved quality, the new phone system is expected to reduce the overall maintenance and operational cost associated with the university’s telephone system.

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Types of Phones

The majority of the faculty and staff at UHD will receive one of the following devices:


New Features
Exchange_Mail_Icon Improved Quality
Exchange_Mail_Icon Receive Multiple Calls on a Single Line
Exchange_Mail_Icon Graphical Display
Exchange_Mail_Icon Calling Options are Dynamically Present



Q: When will my old phone be replaced with the new phone?

A: You will be notified in advance via email.


Q: Will my phone number change?

A: Your office phone number will not change.


Q: Do I need an access code for long distance calls?

A: Yes, the process will be very similar. You will dial 6 + the long distance number, enter your code after the two beeps, and then press # or the submit button on the phone.


Q: Will any of my existing functionality change?

A: There will be minimum changes in regards to functionality. Training and training documentation will be available for the new phones and features.


Q: Who do I contact for any technical issues with my new phone?

A: For help with all technical issues including phone, you can contact the IT Help Desk by phone at x3000 or 713-221-8031, or via email at


Q: Will training on my new phone be available?

A: YES.  Look for an email notification regarding available training sessions.  Additionally, training documents and videos will also be available.




For technical assistance with Telephones please contact the IT Help Desk:
Location: A700
Phone: (713) 221-8031 (x3000)


For training opportunities for Telephones please contact the IT Training Group:
Location: A700
Phone: (713) 221-8200 (x8200)





Last updated or reviewed on 10/24/13

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