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Video Production & Digital Signage

 

General Information
General Information
 
What Are The Requirements To View A Mediasite Presentation?
How to get help with Mediasite?
How to schedule to use Mediasite?
Where to get training with Mediasite?
How to use Mediasite for faculty?
How to playback videos for students?
Troubleshooting Mac playback issues on Mediasite
Troubleshooting Firefox playback issues on Mediasite
 
 
What Are The Requirements To View A Mediasite Presentation?

Below are the requirements for viewing a Mediasite presentation:

Windows

  • Microsoft Windows Server 2008 (requires the Desktop Experience), Windows 8, Windows 7, Windows Vista, Windows XP, Windows Server 2003
  • Microsoft Internet Explorer 7.0 or later (IE8 is required if using the Mediasite 7 multiview player), Mozilla Firefox, or Google Chrome
  • Windows Media Player 9.0 or later
  • Microsoft Silverlight 5.0 or later (viewers are prompted to install this when attempting to view a presentation)
  • Broadband Internet connection (256 kbps or more)

 

Mac

  • Mac OS X 10.5.7 or later
  • Safari 4.0 or later or Mozilla Firefox 3.6 or later
  • Microsoft Silverlight 5.0 or later (viewers are prompted to install this when attempting to view a presentation)
  • Broadband Internet connection (256 kbps or more)

 

Linux

Mediasite playback on Linux platforms is supported in a limited capacity. Currently only on-demand playback is supported, and installation of additional software or codecs may be necessary.

 

Mediasite supports on-demand presentation playback on the Linux platform. Prior to Mediasite version 6.0.2, on-demand Mediasite presentations could be played back on Linux, if presentation content was encoded in Windows Media Format, Moonlight was installed and the Classic Player was used to playback presentations.

With Mediasite version 6.0.2, Mediasite will no longer support playback of Windows Media Format on the Linux platform. Instead, Mediasite will support on-demand presentation playback of H.264 content packaged as MP4. This requires Linux users to install the necessary codecs needed to playback H.264 content. In addition, Linux users will also require an appropriate browser that will be able to use the H.264 codecs with the HTML5 media element. The player selected will not matter.

Installation of necessary browsers, support software and video codecs varies per Linux distribution.

Sonic Foundry has tested, on-demand presentation play back with H.264 content in MP4 format with the Chromium web browser and FFmpeg plugin. We used the following installation procedures to set up the Linux System for testing:
openSUSE: Follow this installation guide for the necessary software and codecs. You will also need to install the chromium-ffmpeg plugin.
Ubuntu: Install the chromium-codecs-ffmpeg-extra package.

 
How to get help with Mediasite?
Contact Video Production & Digital Signage at itv@uhd.edu for assistance
 
Where to get training with Mediasite?

Training is required prior to checking out the portable Mediasite recorder.

Contact ITV at 713-221-8213 or holdena@uhd.edu to schedule a training session.

 
How to use Mediasite for faculty?

UHD Faculty have Mediasite for:

  • Lecture capture and Student review videos
  • Student digital portfolios
  • Critique of students speeches
  • Review of basic teaching lessons by students
 
How to playback videos for students?

Instructions for Students

Your instructor will provide you with a link to his/her Blackboard Learn course for the recorded lectures.  You will be required to login before viewing any recorded lecture, which restricts lectures to only those instructors and students in the class. Login with your UHD username and password.

Lectures recorded with Mediasite will display two windows: one showing the material from the computer presentation and another smaller window showing the instructor. Display controls that allow students to adjust the window arrangement, e.g., picture in picture, etc, are on the upper right of the window. Navigation controls are at the bottom of the window.

Most of the problems students encounter are caused by using an older version of Windows Media Player and Silverlight. Any student who has problems playing a recorded lecture should update Windows Media Player and Silverlight. (Current versions of Media Player include Silverlight, so updating Media Player updates Silverlight)

Microsoft Silverlight is an application framework for writing and running rich Internet applications, with features and purposes similar to those of Adobe Flash. The run-time environment for Silverlight is available as a plug-in for web browsers running under Microsoft Windows and Mac OS X.

Mediasite will play on Mac with Silverlight from Microsoft.  If Silverlight is not detected on your Mac, you will be automatically prompted to install Silverlight when viewing a presentation. Silverlight only needs to be installed once. For assistance with installing Silverlight, please consult Microsoft's site.

 

 
Troubleshooting Mac playback issues on Mediasite

Microsoft Silverlight issues

Note: If Silverlight is not detected on your Mac, you will be automatically prompted to install Silverlight when viewing a presentation. Silverlight only needs to be installed once. For assistance with installing Silverlight, please consult Microsoft's site.

If you are having trouble viewing a presentation on a Mac OS X, check out the following:

Requirements for viewing a Mediasite presentation on the Mac

  • Mac OS X 10.5.7 or later
  • Safari 4.0 or later or Firefox 3.6 or later
  • Silverlight 5.0 or later (viewers are prompted to install this when attempting to view a presentation)
  • Broadband Internet connection (256 Kbps or more)

  • Note: Variable speed playback and multicast are not currently supported in Silverlight.

 

Flip 4 Mac plug-in isssues on Mediasite

The Flip 4 Mac plug-in causes problems when viewing Mediasite presentations and should be disabled.

Installing the Flip 4 Mac plug-in for Quick Time may cause Mediasite playback problems in Firefox, Netscape, and Safari on a Mac.

When installing Flip4 Mac, select the "Do not install the plug-in" option. If the plug-in is already installed, it can be disabled by doing the following:

    1. Go to the Mac OS X System Preferences.
    2. Click on Flip 4 Mac WMV under Other.
    3. Clear the "Use Flip 4 Mac WMV Internet Plug-in" checkbox on the Plug In tab.

If the "Use Flip 4 Mac WMV Internet Plug-in" option is grayed out, then make sure that Windows Media Player 9 is installed.

If it is installed, then reinstall Windows Media Player and it should then be possible to disable Flip 4 Mac.


Playback problems in Firefox 3 on Mac OS X

When playing back a presentation from a Mediasite 4.3 server in Silverlight using Firefox 3, the video window may appear partially black.

This is a known issue caused by the combination of Firefox 3.x and Silverlight 1.x. The problem has been fixed with Silverlight version 2.x, so it is recommended .

 
Troubleshooting Firefox playback issues on Mediasite

Playback problems in Firefox 3 on Mac OS X

When playing back a presentation from a Mediasite 4.3 server in Silverlight using Firefox 3, the video window may appear partially black.

This is a known issue caused by the combination of Firefox 3.x and Silverlight 1.x. The problem has been fixed with Silverlight version 2.x, so it is recommended that users update to Silverlight 2.x or later.

 

Silverlight Player 4001 Error

When you try to view a presentation that uses a Silverlight player, the following error appears:

Unable to play the presentation. The media server may not be available or the media stream format may not be supported. (4001 An error has occurred.)


Solution

Proxy Server

This error can occur when you go through an authenticated proxy in order to get to the internet. Silverlight does not currently provide a means to authenticate with a proxy server. In order to use the Silverlight-based players, you must add an exception for the Mediasite server to the proxy server, or the proxy server entirely. Please contact your organization's IT staff for assistance with proxy server settings. If the proxy server cannot be bypassed, then the classic HTML-based Mediasite players can be used to view presentations. This is an option that needs to be set up on the Mediasite server, so contact your local Mediasite administrator to inquire about this option. Note that playback would only work in Internet Explorer in this case, as all other browsers use Silverlight for video playback when using an HTML player.


No video in Firefox when Adblock Plus is installed

When attempting to view a presentation in Firefox when the Adblock Plus extension is installed, the video window may appear black.

To resolve this, either disable Adblock Plus or add an exception for the Mediasite server. To add an exception click the Block button located above the video window.

 
 
 

Page maintained by Video Production & Digital Signage

Last updated or reviewed on 9/9/14

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